Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.06

4.1 Rating 631 Reviews

73 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 26th October 2020

Joanne Ooi (Absolute Kinetics Consultancy)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, but need to wait very long when try to contact by telephone”

Helpful Report

Posted 2 years ago

Dear Sudesh, Thank you for sharing your feedback with us. We are glad that you are happy about our service. We will evaluate our mainline call queue to improve our customers' experience. Have a good day & stay safe. Regards, Eezee Customer Success Team

Posted 2 years ago

“Eezee price is quite competitive and services is also good, if the enquiry speed can be improve then that would be best”

Helpful Report

Posted 2 years ago

Dear Suhendry, Many thank for sharing your feedback. We are pleased that you are satisfied with our prices and services. We are working to ensure that we send inquiries' updates timely so we can meet your desired timeline. Looking forward to assisting you with your next order. Have a great day & stay safe. Regards, Eezee Customer Success Team

Posted 2 years ago

“👍👌 recommended”

Helpful Report

Posted 2 years ago

Dear Ryan, Your feedback made our day! Thank you for recommending our platform. Keep in touch & we are looking to assisting you with your next order. Have a great day ahead & stay safe. Regards, Eezee Customer Success Team

Posted 2 years ago

“Like any other ecomemce suppliers, waiting time is too long for me. I hope to see if you can provide alternative shipping mode like dhl /sf express.”

Helpful Report

Posted 2 years ago

Dear Mr. Cheng, Your feedback is highly appreciated. We strive to improve customers' experience and we definitely will pass this feedback to related department. We hope to continue assisting with your future enquiries and feel free to contact us at enquiry@eezee.com.sg or call us at 6797 9688. Have a good day ahead. Regards, Eezee Customer Success Team

Posted 2 years ago

“I'm able to find everything I need from Eezee platform from two way light switch, screen wipes to all the stationery required. Only issue is the wait. Would be great if the delivery is within 2-3 business days.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for sharing your experience & feedback with us. Please be informed that we are working with 3rd party for the delivery, hence we require 5-7 working days to arrange the shipment. However, if you have a specific request kindly reach out to our Customer Success at enquiry@eezee.com.sg or call us at 6797 9688 and we are more than happy to assist you accordingly. Looking forward to assisting you with your future enquiries & have a good day ahead. Regards, Eezee Customer Success Team

Posted 2 years ago

“Is it better to use the same email for everything.”

Helpful Report

Posted 2 years ago

Dear Customer, Thank you for taking our call and sharing your concern with us. We are looking into this internally and will improve the way we send the update to give more clarity and avoid confusion. Have a great day ahead! Regards, Eezee Customer Success Team

Posted 2 years ago

“delivery very fast. good”

Helpful Report

Posted 2 years ago

Dear Mr. Wang, Thank you for sharing your purchase experience with us. We are glad that we can deliver the experience you expected. Feel free to check more items for your business at https://eezee.sg/ and contact us shall you need any help. Looking forward to assisting you again! Have a good day & stay safe. Eezee Customer Success Team

Posted 2 years ago

“Product was temporarily out of stock, but the follow up customer service was great to eventually get the oyster LED lights delivered.”

Helpful Report

Posted 2 years ago

Dear Eren, Thank you for sharing your wonderful experience with us. This means a booster for us to continue giving our best to the customers. We look forward to assisting with your future orders. Have a great day ahead & stay safe. Regards, Eezee Customer Success Team

Posted 2 years ago

“1. On number of occassion item found not available after put up for purchase. 2. Power tools does not come as a complete set. 3. Items found to be more expensive compare to outside market. 4. Item availibility does not match with website and promise date.”

Helpful Report

Posted 2 years ago

Dear Rizal, Thank you for sharing your experience with us & we are sorry for any inconvenience caused. We acknowledge that you brought up the things that we need to continuously improve. Hence, we definitely work closely with our sellers to give the customers like you the best offer we can share. Have a good day ahead & stay safe. Regards, Eezee Customer Success Team

Posted 2 years ago

“It have good response of service upon order. Please keep up the good work done.”

Helpful Report

Posted 2 years ago

Dear Mr. Yap, Thank you for your kind feedback. We’re so pleased to hear that you enjoyed our services! It means a lot to the whole team, and we’d love to assist with your future enquiries very soon. Have a great day ahead & stay safe. Regards, Eezee Customer Success Team

Posted 2 years ago

“I felt that the ad hoc request was not applied to your business model. For example, I would like to order urgent item [Ex-stock] delivery in 2 days basic, but eezee is unable to support it.”

Helpful Report

Posted 2 years ago

Dear Lai, Thank you for sharing your experience with us. We acknowledge that there are more things to improve and sharing your feedback will help us keep things in check. Rest assured we will work hard towards meeting your expectations. Feel free to reach out to our Customer Success Team any time you need support. Thank you & stay safe. Regards, Eezee Customer Success Team

Posted 2 years ago

“im new in this nuresing home.”

Helpful Report

Posted 2 years ago

Hi Nala, Thank you for giving us a good rate on your purchase experience. We are happy to have you as our new customer and we look forward to assisting with your next purchase. Feel free to contact us at enquiry@eezee.com.sg or +65 6797 9688 should you need any assistance. Have a pleasant day ahead & take care! Regards, Eezee Customer Success Team

Posted 2 years ago

“Item arrived promptly and in good condition.”

Helpful Report

Posted 2 years ago

Hi Mr. Liew Kok Oon, Thank you for sharing your purchase experience with us. We are happy to know that your order landed as expected. Looking forward to assisting you with your next purchase. Have a great day ahead and stay safe! Regards, Eezee Customer Success Team

Posted 2 years ago

“Mr Odi Winanda, is a helpful, polite and friendly staff. He followed up on the progress of the order. Prompt delivery of goods. We are happy with his service.”

Helpful Report

Posted 2 years ago

Hi Mr. Doris, Super happy to know that you have a great experience with one of our agents! Thank you for sharing this with us and we will take this as recognition to always maintain our performance in delivering delightful experiences to our customers. We look forward to assisting you in your next enquiry. Thank you & have a great week! Regards, Eezee Customer Success Team

Posted 2 years ago

“It was our first time ordering from your company. Overall is very good. Will consider ordering from your company again if we have any items we urgently in need. Thanks”

Helpful Report

Posted 2 years ago

Hi Mr. Soh, Thank you for sharing your first purchase experience with us. We are glad that you received the experience you expected. We are super excited to assist you with your next purchase. Do not hesitate to contact our Customer Success at enquiry@eezee.com.sg or call us at +65 6797 9688. Thank you & stay safe! Regards, Eezee Customer Success Team

Posted 2 years ago

“Dear Logan, Nice to meet you. We would like to feedback as below: 1. Long lead time. The lead time for some of the consumable items are abit longer (1 weeks) compare to other local supplier. We are unable to order urgent items from EEZEE which need to use at the next 1 or 2 days after order placemenent. 2. System improvement. It is good if there is a field for user to insert our company's PO number to ease the receiving process. 3. Good customer service. Muhajir Badruddin is friendly and able provide timely solutions when we face problems (eg. Item OS, system error, etc). He always explain in details to guide user throughout the problem solving process. Thank EEZEE for the good service & bravo!”

Helpful Report

Posted 2 years ago

Dear Amber, Thank you for taking the time to share your feedback and experience with us. We're pleased that you liked how you can insert the PO number at the same time received a prompt response from one of our Customer Success Executive (Muhajir) that's assigned to your case. We acknowledge that we have items with long lead time and we're working with our partners to service you better in your future orders. Meanwhile, we would like to encourage you to reach out to our Customer Success Team if you have urgent orders that requires a faster turn-around time so we can work with our internal teams and check for expediting the order. Once again thank you for the wonderful feedback and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 2 years ago

“Hi Sir, I would like to highlight on the packing matters. Should it be wrapping using shring wrap iso of scotch tape as it will be sticky around the tin as i need to remove it. Thank you.”

Helpful Report

Posted 2 years ago

Dear Sir/Ma'am, Thank you for sharing your feedback. Since your order is bulky, our team intended to protect the item hence, we used a shrink wrap for this. We will try to use other protective material that's easier to remove for your next order. Appreciate your patience and understanding. Thank you and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 2 years ago

“Service & Delivery of product is good.”

Helpful Report

Posted 2 years ago

Dear Kaye, Thank you for taking the time to share your experience using our platform. Should you need help and assistance with your future order/s, do not hesitate to reach out to our Customer Success Team and we will always be happy to help. Stay safe and have a pleasant day ahead! Sincerely, Eezee Customer Success Team

Posted 2 years ago

“what i like : 1. the price , very competitive 2. the delivery packing super neat what i less like: 1. there is a notification on ticket inquiries every time i lodge the inquiry. 2. no confirmation on delivery status upon placing an order 3. remove the ticket confirmation every time we send an email. 4. the delivery abit slow”

Helpful Report

Posted 2 years ago

Dear Magdalene, Thank you for sharing your experience with us, these are insightful and will ensure to give you a much smoother experience moving on. Regarding the notifications, we would like our customers to be informed and also keep track of which ticket is for what inquiry. Meanwhile, for the 2 notifications post inquiry resolution, I made some changes hence, we should be able to see some improvements. Furthermore, as we are starting to go back to the new normal, the logistics crisis is still a challenge in which we are putting all our best efforts to cut down on ETA. Rest assured, all feedback is well aknowledged and improvements are underway. Thank you for your patience, stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“glad that I could track all my orders in one place. I just place my order and eezee just does the rest of the job. I just need to wait for the delivery of the items. the whole transaction was a breeze”

Helpful Report

Posted 2 years ago

Dear Wynne, Thank you for sharing your experience with us. We aim to make the buying experience seamless hence, we will work harder to give our dear buyers a much Eezee-er and delightful experience as we continue to grow. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

Eezee Pte Ltd is rated 4.1 based on 631 reviews