Eezee Pte Ltd Reviews

Name: Eezee Pte Ltd
Address: 71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore, Singapore, Singapore
Rating: 4.06

4.1 Rating 631 Reviews

73 %

of reviewers recommend Eezee Pte Ltd

4.1

Based on 631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Eezee Pte Ltd:

Eezee.sg is Singapore's largest B2B marketplace for industrial and business supplies. We are committed to providing a customer-centric eCommerce experience that is easy, transparent and secure.

Visit Website

Phone:

67979688

Email:

enquiry@eezee.com.sg

Location:

71 Ayer Rajah Crescent, #05-22/23, Singapore 139951, JTC LaunchPad, Singapore,
Singapore
Singapore
569626

Eezee Pte Ltd 5 star review on 26th October 2020

Joanne Ooi (Absolute Kinetics Consultancy)

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item prices is ok but delivery cost is too high.”

Helpful Report

Posted 2 years ago

Dear Feroz, Thank you for your feedback. We hope to give our dear buyers better pricing in delivery as we move forward and improve our current processes while gaining more volume to work out with our delivery partners. Thank you for your patience and understanding, have a pleasant day ahead. Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“The delivery time and the item is not damaged just its own packaging . It just there’s no protection on the rim of paper nevertheless all okay.”

Helpful Report

Posted 2 years ago

Dear Eunice, Thank you for writing back to us with your feedback. We are glad that the order arrived without any damage/s and delivery was on time. Meanwhile, we will share your feedback with our seller since delicate items should have some sort of protective packaging to avoid damage or wrinkles which normally causes printers to have a paper feed or paper jam. Once again, thank you for the feedback and we're excited about your next purchase with us! Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Good platform. Very customer oriented”

Helpful Report

Posted 2 years ago

Dear Bryan, Thank you for sharing your feedback. We are pleased that you had a wonderful experience picking up your order from our warehouse. We will be looking forward to your next order. Cheers! Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Serive was good even if one product was cancelled, it was difficult to get a reviewed/updated invoice (we called 3 times and sent a few emails)”

Helpful Report

Posted 2 years ago

Dear Yannick, Thank you for taking the time to give your feedback. As we continue to grow our business, we will ensure communication between internal teams will be more efficient so we can give our dear customers like you a much faster resolution moving forward. We highly appreciate your patience and understanding. Stay safe and have a pleasant evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“responsive to email replies, however, there is room for improvement on the advice on delivery date.”

Helpful Report

Posted 2 years ago

Dear Debby, Thank you for taking the time to provide us with your feedback. We acknowledge this and we are working on improving our delivery lead time. As we continue to face global logistics crisis, our suppliers cannot guarantee a faster ETA on certain items. We are working on a fix to better serve you and do stay tuned as we solve this situation for our dear buyers like you. Thank you for your patronage and have a wonderful evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“hi there thank you for your team supporting items not in your product list yet, it really helps.”

Helpful Report

Posted 2 years ago

Dear Mark, Thank you for your feedback. We appreciate this and it helps us maintain an excellent standard of service to our customers. Please do not hesitate to reach out to the Customer Success Team if you need support and assistance and we'll be more than happy to help you. Have a pleasant evening ahead! Cheers, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Order takes a longer time to process, the rest very good”

Helpful Report

Posted 2 years ago

Dear Banz Loo, Thank you for taking the time to provide us with your feedback. There's room to improve on the time taken to process an order and we are working on improving this to give our dear buyers a much smoother experience. Kindly stay tuned as we work towards improving this. Thank you for your patronage and have a wonderful evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 2 years ago

“Service Good”

Helpful Report

Posted 3 years ago

Dear Rajavel, Thanks for sharing your experience with us. Your feedback is greatly valued and please do not hesitate to reach out to the Customer Success team should you need any help or assistance. Thank you and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Generally, it's a very user-friendly platform with a wide array of products. There are not many concerns aside from 1) many a time once PO is issued, the supplier is unable to fulfill either the quantity or at times the product itself. Sometimes the lead time for the item can take weeks & it is only brought to our attention when the PO has been issued. It could have been indicated when we were selecting the products instead. 2) Pricing for some products can be a bit high as compared to other platforms as well.”

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Posted 3 years ago

“1. Hope to have stocks leadtime/availability mentioned prior to PO, have items that required 2-3 months of lead time, which would be too late as PO has been issued. 2. Hope to have accurate delivery date, will be imposing on courier service as well as ourselves when courier appears on a random date and time, had to wait or had to find a way to contact us, when we may be occupied as we did not prepare ourselves to receive anything on that day.”

Helpful Report

Posted 3 years ago

Dear Mr. Alex Ang, Thank you for your feedback. We acknowledge this and the team is dedicated to improve our current processes especially on stock availability and their respective lead time. Most of the impact are related to the pandemic situation, and this is not the experience we want our buyers to have hence, we will do our best to fix this the soonest in order to provide a much better experience for our dear buyers in the future. I know that things are getting better now as the world is in the process of recovering/healing from the said pandemic situation and we at Eezee are always looking for better ways to serve our dear customers like you. Please stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“The address indicate in yr D/O Is incomplete. So Pls check before pass the D/o to the delivery man.”

Helpful Report

Posted 3 years ago

Dear Susan, Thank you for your review and we appreciate this feedback. It looks like the unit # was not captured in the Shipping Information comparing to your Billing information. In line with this, we will improve the current system to give flexibility to our buyer to avoid this in the future. Once again, we value your feedback and we thank you for your business. Thank you and have a pleasant evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Turnaround for Quotation needs to be improved.”

Helpful Report

Posted 3 years ago

Dear Sam Lee, Thank you for taking the time to provide a positive experience. Your feedback is greatly valued hence, we will always look at how we can further improve our current services. The turnaround time on quotations will be part of the improvements we plan to do moving forward. Once again, thank you for your feedback and have a pleasant evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“simple and easy”

Helpful Report

Posted 3 years ago

Dear Chua KK, Thank you for taking the time to provide a positive experience, your feedback is valued greatly and it helps us maintain an excellent standard of service to our customers. Have a pleasant day ahead! Cheers, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Should consider have a one time delivery fees, instead of different shipping fees if wanted to buy few items at one go.”

Helpful Report

Posted 3 years ago

Dear Felicia, Thank you for your feedback. As we continue our efforts in improving our services, feedback such as this is highly appreciated. We aim to continiously evolve into giving our customers more flexibility using our platform hence, this is something we will take into consideration. Please stay safe and have a pleasant evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“This platform is great with wide varieties of items. However, option to sign up using singpass is a big NO.”

Helpful Report

Posted 3 years ago

Hi Alice, Thank you for your feedback, we're very pleased to know that you're happy about our platform and the varieties of items listed. Meanwhile, we value your feedback seriously regarding signing up using Singpass. We will get in touch with you to understand more so we can improve our sign up process and our products moving forward. Stay safe and have a pleasant evening ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“I was skeptical about the website initially and thought it was a scam - but when the products arrived i was quite impressed. Delivery was faster than expected but i have to highlight delivery and product costs are higher than market rates.”

Helpful Report

Posted 3 years ago

Dear Yuxin, Thank you so much for taking the time to leave an excellent feedback. We are thrilled that you enjoyed your experience. As we get more suppliers, we hope to improve and provide a much more competitive pricing as we move along. We look forward to doing business with you again. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Easier to search”

Helpful Report

Posted 3 years ago

Dear Melene, Thank you for the feedback! Rest assured, we will continue to improve our end-to-end process. Stay safe and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“There is a missing link between the seller and shopper. Couldn't chat directly to find out more info.”

Helpful Report

Posted 3 years ago

Hello Cp Koh, We apologize for the inconvenience this may have caused you, we would love to rectify this as soon as possible hence, can you please write us at enquiry@eezee.com.sg so we can take a look and assist further. Thank you and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Hey Logan, Our team's experience with Eezee has been a positive one. Although there were some hiccups along the way, your support team manage to resolve them eventually! The only issue we ran into was the change of prices in your listing after the order went through, also double listings on the website were pretty confusing to navigate.s Previously our company engaged Eezee during the ideation stage of our company, we were known as HREF previously but Navdeck now. We also reached out to gather your feedback but were unsuccessful after multiple tries. As a start-up founder feedback is extremely important and we hope to hear from you so we can hear your thoughts as well. Thank you. Sean Tan | Co-founder @ Navdeck”

Helpful Report

Posted 3 years ago

Dear Sean Tan, The team thanks you for your feedback. As we continue to have challenges with the price changes between our website and our suppliers, we are closely working with them to give a seamless experience for both sides. Rest assured, this is something we want to improve moving on and we will always value feedback from our customers. Thank you and have a pleasant day ahead! Sincerely, Raj Pradhan Head of Customer Success Eezee Pte Ltd

Posted 3 years ago

“Receive the email subject with the Invoice but the attachment turns out to be an order confirmation. Please refer to attached image. Improvement can be done for PO202112456 as this delivery took the longest time.”

Helpful Report

Posted 3 years ago

Dear Ming Jian, Thank you for your kind valuable feedback. You had always been a great supporter. Allow us to look into this matter and revert to you. Look forward to seeing your next procurement purchase with Eezee! have a great week ahead. Sue Yusro Sr Client Service Manager Eezee Pte Ltd

Posted 3 years ago

Eezee Pte Ltd is rated 4.1 based on 631 reviews