EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,329 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some flowers on the 9th August to be delivered on the 10th August, they were not delivered until the evening of the 11th August but according to the tracking details had been in transit 2 days. Upon checking my bank account I find I have been charged twice and my request for a refund has not been acknowledged. Definitely will not use this firm again.”

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Posted 2 years ago

“Arrived a day late was for a 50th birthday. Thought I had forgot and made excuses,not happy”

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Posted 2 years ago

“Flowers were great .. Box left out by front gate all night !! With chocs inside ripped open by a fox !! Ruined !! 64th wedding Anniversary ..Not impressed”

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Posted 2 years ago

“Flowers were delivered a day late despite the £5.99 next day delivery fee. Will never use E-florist again”

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Posted 2 years ago

“Paid 50.pound for a Premier bouquet when it arrived I was shocked as I expected lots more flowers I have complained but got no where with the complaint.”

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Posted 2 years ago

“You are simply the worst. Dead flowers, wilted and petals missing. Cust services appalling. You should change your slogan. I would actually give 0 stars”

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Posted 2 years ago

“Terrible service. Ordered two days in advance for a special occasion and then at the last minute was advised the flowers would be delivered the day after I wanted. When you do contact them you just get standard pre-written responses and they refuse to cancel or refund the order. The flowers are actually delivered by Amazon and then did actually turn up on the evening I had wanted despite telling me otherwise. The delivery driver left them on the doorstep without knocking and they were severely wilted by the time they were found. The “customer service” team were still sending out standard responses apologising for them being late because they hadn’t bothered to actually check the order. Very frustrating and stressful experience from a company who do not care. Use them at your peril. I certainly won’t ever again. Looked nothing like the picture either.”

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Posted 2 years ago

“Ordered flowers for 70th birthday. Payed extra to make sure will be delivered on the day. Birthday girl was at home flowers was never delivered. Contacted Eflorist 4 times no reply they blocked my email. Absolutely disgusting never order from them”

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Posted 2 years ago

“So ordered next day for my partner’s birthday didn’t turn up till the day after with the box all broken and ripped and the flowers half dead so In whole not a great first purchase with you guys and probably won’t order again due to the fact spent £30 + on dead damaged late flowers”

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Posted 2 years ago

“My order was not delivered on the day specified. It is a week past I’ve reached out and still have not heard from anyone. I am very let down by this company.”

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Posted 2 years ago

“Flowers didnt arrive until well after 6pm on the day after they were due. When I emailed re there whereabouts I was quoted the standard 'terms and conditions' spiel. Very disappointing service as it was for a lovely elderly lady who suffers from dementia to mark her birthday.”

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Posted 2 years ago

“Disgrace!!! Emailed me at 14:00 on the day of delivery on our anniversary saying they couldnt deliver. Why didnt they let me know earlier!! Thanks for ruining my wifes anniversary!! Disgusted!! Amy in customer services was useless, when i told her how dissatisfied i was and that i would write a 1* review, this is the response i received 'Thank you for your email. Please confirm if a refund would be more suitable at this time? We are sorry for any disappointment caused on this occasion.' They deserve more bad reviews if this is how they respond to ruining occasions like this. Disgrace!!”

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Posted 2 years ago

“did not turn up”

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Posted 2 years ago

“You don’t get what you pay for with Eflorist, I paid £50 for the luxury bouquet and received about £10 worth. You rely on the pictures when you buy online but these are misleading, and the flowers that you receive are nothing like the pictures and they don’t last 5 days never mind 7 days. Most of the negative ratings for this company are saying the same issues so DO NOT BUY FROM THIS COMPANY as you will be disappointed.”

EFlorist 1 star review on 11th August 2023

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Posted 2 years ago

“A day late and no chocolates. Very disappointed. Would not use EFlorist again. Kate Matthews”

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Posted 2 years ago

“I sent a query but you did not respond.”

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Posted 2 years ago

“Easy to order and take money down hill from there over 24hrs late delivery flowers half dead when arrived totally spoilt a friends 60th birthday😡 got 2 customer service numbers but not one of them worked appalling service”

EFlorist 1 star review on 9th August 2023

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Posted 2 years ago

“I paid extra for guaranteed next day delivery, and they failed to deliver. Would not recommend for delivering on a particular date.”

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Posted 2 years ago

“Ordered a medium bouquet which came with free chocolates..5 flowers in a tiny bunch came and no chocolates..hate to see what the small bouquet was..joke. I have sent emails and messages with no reply at all...complete con..do not use these people.”

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Posted 2 years ago

“Anonymous. Flowers arrived at 8pm. Left in the shed but no note put through the door saying they were there. Unfortunately recipient never found them till 5days later hence flowers wilted”

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Posted 2 years ago

EFlorist is rated 3.7 based on 12,329 reviews