EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,337 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,337 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You have asked me to leave a review so I will oblige - I ordered flowers for the same day and paid the surcharge for this - ony to be called much later to say that this was not possible. This is the firrst and last time I will use Eflorist.”

Helpful Report

Posted 2 years ago

“The flowers were of poor quality and it was a very small bouquet. I will not be using your firm again.”

Helpful Report

Posted 2 years ago

“Ordered letterbox flowers and paid around 19/20 pound for a special 80th birthday present to find that they could not be delivered on the day requested . They arrived a day late and the recipient had to bin them as they were withered and almost dead. Highley disappointed and would not recommend to either family or friends, Sorry I couldn't be more possitive as previously I have been delighted with Eflorist”

Helpful Report

Posted 2 years ago

“Would not use again . No tracking information Didn’t turn up on the day specified no email to say when it would arrive. Contacted customer service told 98% arrive it is what it is . Arrived the following day at 1800. What did I pay £6.00 delivery for ? roses didn’t last a week . Stay clear”

Helpful Report

Posted 2 years ago

“Very few flowers for the LARGE choice and they where in a poor condition NO VASE which I paid for and LATE delivery and I paid EXTRA for the delivery can only say AVOID these people .”

Helpful Report

Posted 2 years ago

“I orderd next day delivery she it never came but thankfully I got a refund”

Helpful Report

Posted 2 years ago

“Orderd what I thought to be a beautiful white double ended spray for a funeral in Scotland as live in Portsmouth . We didn't get to see the flowers that were delivered until the funeral and they looked awful they were very wilted. I was very embarrassed to see the state of them. Would most definitely not recommend eflorist.”

Helpful Report

Posted 2 years ago

“Order flowers two days before I needed them on a Monday for a Wednesday and they didn’t turn up until the following Sunday all dead! Was a lovely birthday surprise getting a dead bunch of flowers and the delivery man saying what do you expect they have been in the van since Tuesday! Avoid this company at all costs and use Bloom and Wild instead far superior”

Helpful Report

Posted 2 years ago

“I ordered some flowers on the 9th August to be delivered on the 10th August, they were not delivered until the evening of the 11th August but according to the tracking details had been in transit 2 days. Upon checking my bank account I find I have been charged twice and my request for a refund has not been acknowledged. Definitely will not use this firm again.”

Helpful Report

Posted 2 years ago

“Arrived a day late was for a 50th birthday. Thought I had forgot and made excuses,not happy”

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Posted 2 years ago

“Flowers were great .. Box left out by front gate all night !! With chocs inside ripped open by a fox !! Ruined !! 64th wedding Anniversary ..Not impressed”

Helpful Report

Posted 2 years ago

“Flowers were delivered a day late despite the £5.99 next day delivery fee. Will never use E-florist again”

Helpful Report

Posted 2 years ago

“Paid 50.pound for a Premier bouquet when it arrived I was shocked as I expected lots more flowers I have complained but got no where with the complaint.”

Helpful Report

Posted 2 years ago

“You are simply the worst. Dead flowers, wilted and petals missing. Cust services appalling. You should change your slogan. I would actually give 0 stars”

Helpful Report

Posted 2 years ago

“Terrible service. Ordered two days in advance for a special occasion and then at the last minute was advised the flowers would be delivered the day after I wanted. When you do contact them you just get standard pre-written responses and they refuse to cancel or refund the order. The flowers are actually delivered by Amazon and then did actually turn up on the evening I had wanted despite telling me otherwise. The delivery driver left them on the doorstep without knocking and they were severely wilted by the time they were found. The “customer service” team were still sending out standard responses apologising for them being late because they hadn’t bothered to actually check the order. Very frustrating and stressful experience from a company who do not care. Use them at your peril. I certainly won’t ever again. Looked nothing like the picture either.”

Helpful Report

Posted 2 years ago

“Ordered flowers for 70th birthday. Payed extra to make sure will be delivered on the day. Birthday girl was at home flowers was never delivered. Contacted Eflorist 4 times no reply they blocked my email. Absolutely disgusting never order from them”

Helpful Report

Posted 2 years ago

“So ordered next day for my partner’s birthday didn’t turn up till the day after with the box all broken and ripped and the flowers half dead so In whole not a great first purchase with you guys and probably won’t order again due to the fact spent £30 + on dead damaged late flowers”

Helpful Report

Posted 2 years ago

“My order was not delivered on the day specified. It is a week past I’ve reached out and still have not heard from anyone. I am very let down by this company.”

Helpful Report

Posted 2 years ago

“Flowers didnt arrive until well after 6pm on the day after they were due. When I emailed re there whereabouts I was quoted the standard 'terms and conditions' spiel. Very disappointing service as it was for a lovely elderly lady who suffers from dementia to mark her birthday.”

Helpful Report

Posted 2 years ago

“Disgrace!!! Emailed me at 14:00 on the day of delivery on our anniversary saying they couldnt deliver. Why didnt they let me know earlier!! Thanks for ruining my wifes anniversary!! Disgusted!! Amy in customer services was useless, when i told her how dissatisfied i was and that i would write a 1* review, this is the response i received 'Thank you for your email. Please confirm if a refund would be more suitable at this time? We are sorry for any disappointment caused on this occasion.' They deserve more bad reviews if this is how they respond to ruining occasions like this. Disgrace!!”

Helpful Report

Posted 2 years ago

EFlorist is rated 3.7 based on 12,337 reviews