EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,339 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived 3 days late no reasponce I from customer service”

Helpful Report

Posted 5 years ago

“Shocking flowers for the price. Also don't arrive when you want them to. Use someone else or ring a florist direct.”

Helpful Report

Posted 5 years ago

“Absolutely shocking service. I ordered £50 worth of flowers to be delivered to my seriously ill aunt. I received a text to say they had been delivered but they hadnt. I contacted EFlorist via email as this is the only way i can contact them and have been told to give 48 hours to investigate. That was over a week ago. All i keep getting is generic emails saying they will investigate. Absolutely disgusting service.DO NOT USE..”

Helpful Report

Posted 5 years ago

“This company don't send what your ordered. They send a tiny number of flowers of a different type. And then they won't speak to you on the phone. And they dismiss your complaints. Apparently they are always right and the customer always wrong. In their eyes they can do no wrong and see no reason to speak to disappointed customers. So please disappoint them and use a more reputable company. There are many.”

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Posted 5 years ago

“Absolutely awful service. Do not use. After a mistake with my order they refused to refund the mistake.”

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Posted 5 years ago

“Flowers arrived in poor condition.have sent photos but have not had a reply re their condition”

Helpful Report

Posted 5 years ago

“SCAM NEVER ORDER FROM EFLORIST this company needs closing you pay over the odds on lovely flowers so you thought but received dead ones it's a joke how people can get away with day light robbery AVOID THIS DEGRADING FLORISTS CLOSE YOU CON ARTISTS 👎🤬🤬🤬👎”

Helpful Report

Posted 5 years ago

“My roses have not.turned up dusting it's valentines day”

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Posted 5 years ago

“A friend sent me flowers for my birthday on 11th Feb. 4 out of the six roses were dead on arrival with dry, crispy leaves, and many of the leaves of the other flowers are wilted...and there are way less in the bunch than was in the picture that came with the flowers!. The overall appearance is one of old, damaged and unhealthy plants. The box they came in was damaged too. I am too embarrassed to let my friends know as it would upset them. I could not recommend you to anybody.”

Helpful Report

Posted 5 years ago

“Thanks for ruining Valentines day !!! Unbelievable service cannot get hold of anyone by any means absolutely disgusting You should be thoroughly ashamed of you business and your customer service I will be taking this further regardless of your response Goodbye”

Helpful Report

Posted 5 years ago

“Im calling the police as they are committing FRAUD. They take your money and con you with rubbish.”

Helpful Report

Posted 5 years ago

“We have so far attempted to contact eflorist for over a month - via telephone (number not answered), email (no reply), contacting the CEO (no reply) and live chat (not online). This is to discuss an order that was never delivered, for which they have our money. Atrocious theft.”

Helpful Report

Posted 5 years ago

“Absolutely appalling Absolutely appalling. I ordered some flowers for Valentine’s Day on Tuesday and realised I put wrong address. Contacted them immediately (still 4 days until delivery) and they say you can’t amend an order when delivery is less than 48 hours. It is!!!!! I’ve explained this and now they won’t even respond to me. Awful awful company”

Helpful Report

Posted 5 years ago

“Scam... complete sh*te. Do not waste your money.”

Helpful Report

Posted 5 years ago

“I worry this is a scan company. Received text messages confirming that the almost £50 flowers had been delivered. 3 days later I enquired with my mother in law who confirmed nothing had been received. I contacted the company by email as they have no customer service telephone number and the live chat option is never available. They couldn't care less replying "our system shows the order was sent" honestly just avoid and pay a little extra for a reputable company you can rely on!”

Helpful Report

Posted 5 years ago

“The bouquet was to my wife for Xmas and the presentation was awful; the flowers were wilting, with two out of three roses being dead. I e-mailed the company straight away on the date of delivery but I did not attach a 'photo unfortunately, which my wife had taken. No reply was forthcoming until after six weeks, only after I prompted the company, when I was told that the complaint could not be considered since a 'photo was not submitted within seven days of delivery. Do NOT use e-florist or you will risk disappointment and waste your money .”

Helpful Report

Posted 5 years ago

“Terrible experience. Would never use this florist again. Totally humiliated in front of family members when i ordered flowers for a funeral. Absolutely disgraceful all the lilies were closed buds in which if you look at the flowers on their website the pictures show all open buds lilies. Even the the staff in the funeral parlour thought this was very strange sending closed buds lilies to a funeral .not happy at all & they wont be refunding my money. Take my advice & keep well away from this florist, not to be trusted when sending funeral flowers .”

Helpful Report

Posted 5 years ago

“Website crashed twice during payment, no confirmation came through originally so ordered again, leading me to end up with 3 orders for the same person by accident. Contacted the company immediately who said they couldn’t cancel because they were out for delivery, however they weren’t dispatched till that evening and delivered the following day. All a lie to keep my money, ended up spending over £100 on what was meant to be a gesture to a friend...why would I send someone 3 of the same bouquets with the same message on!! The flower bouquet are also very small for £35, and that was a regular size. Never use this company, absolutely disgusting.”

Helpful Report

Posted 5 years ago

“Terrible service! Still waiting four days later for courier delivery, despite chasing after 48 hours. Compensation refused and have cancelled order. Terribly disappointed my daughter received nothing to mark the birth of her first child.”

Helpful Report

Posted 5 years ago

“Awful experience. Paid & had flowers delivered to a friend who has suffered a bereavement. The flowers did not justify the cost. The flowers were described as a Bouquet but we're in fact a very small arrangement of 8 stems only 2 were roses & 2 Lillie's for the cost of £39.99 this was not including delivery. After expressing my disappointment to Eflorist all they offered was misinformation about my order & a 'sorry' please avoid this disappointment happening to yourself.”

Helpful Report

Posted 5 years ago

EFlorist is rated 3.7 based on 12,339 reviews