EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,339 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Should be closed down for robbing people of their money. Tiny bunch of half rotten "flowers" in huge empty box. Disgraceful. Thieves!”

Helpful Report

Posted 5 years ago

“Absolutely appalling service! I paid for a luxury bouquet and was mortified to see what was delivered to my mother a day to early - which ruined the surprise... When a peaking to Eflorist to try and sort out this mess - I have been met with unhelpful staff and no answers. Their phone number doesn’t work either. This is a terrible company and if you read the other reviews, you’ll see this is an ongoing issue. Something needs to be done about this.”

Helpful Report

Posted 5 years ago

“Absolutely disgusting company and avoid at all costs. Ordered a £50 arrangement for mothers day and got something equivalent to a £10 Tesco bouquet! Refusing to even offer a partial refund as they "are the same colour"!”

Helpful Report

Posted 5 years ago

“the service is appalling the flowers were a poor effort , cost £30 an d honestly not worth the money the courier just dumped them on doorstep on their side but CLEARLY STATED TO BE LEFT UPRIGHT”

Helpful Report

Posted 5 years ago

“Awful experience very disappointed with EFLORIST. Please do not waste your money. Very poor bouquets terrible quality, you would be better going to a local petrol station and buying flowers for £5. I ordered a large bouquet of flowers which cost over £40 the delivery was terrible as they were just left on the street and the quality of flowers was very poor, quite embarrassing as this was a gift. All contact with customer service has been pointless. Even tried to contact the CEO with no response.”

Helpful Report

Posted 5 years ago

“These half dead flowers are the £38.99 bunch (large) on the website of Lillies and Roses. I am absolutely appalled and the paper card I received being just that, paper. Having read the reviews, I am confused, we must have had a bad batch! Having bought my own mum a bunch of flowers for £4.99 from Morrisons and these were far better!!! Will not use Eflorist or recommend to anyone!”

Helpful Report

Posted 5 years ago

“Very low quality flowers Very disappointing Waiting for a response from my complain”

Helpful Report

Posted 5 years ago

“Terrible for what my son paid for them. Chrisanthamums nearly dead and droopy. 1 rose 2 carnations 1 alstomeria. Greenery dried up and nearly dead. Terrible”

Helpful Report

Posted 5 years ago

“Ordered these flowers for my mother in law for mothers day and am extremely disappointed with what i have received! The flowers are dead, as i shall be, after my wife sees what her mother has received! There are also barely any and as others have stated on here they look nothing like the pictures online.”

Helpful Report

Posted 5 years ago

“Two bouquets of flowers ordered, both to be delivered with chocolates. One lot was delivered with no chocolates, one not at all. Mother's day ruined.”

Helpful Report

Posted 5 years ago

“Absolutely rubbish and quality, for the price I paid might as well go to an ASDA or Sainsbury’s, you will get a better deal. What a disappointment on mother’s day.”

Helpful Report

Posted 5 years ago

“Do not even bother order from here! I am absolutely embarrassed about the flowers my mother in law received from here that I orders her for Mother’s Day!!! Disgusted is a understatement!! She live 4 hours from us so I orders flowers last week being one step ahead! She got her delivery this morning, and this is the monstrosity she received!!!!!!”

Helpful Report

Posted 5 years ago

“Can’t believe they can advertise the flowers as the same on the website as what came in the post. Not even the same colour!! Disgusted. Photo is from the website. Then my own photo what I actually received.”

Helpful Report

Posted 5 years ago

“I ordered a larger bouquet for mothers day and paid extra for it however, what arrived was extremely disappointing. The flowers were droopy, broken and and the bouquet was not worth the money i paid for it. I will never use nor recommend Eflorist again!”

Helpful Report

Posted 5 years ago

“AVOID! Website Vs Reality is very dissapointing Ordered flowers for Mothers Day only to see what was advertised was completely different than what was delivered. Feel completely conned.”

Helpful Report

Posted 5 years ago

“Ordered a week before Mother’s Day but was informed on Friday afternoon that the order couldn’t be fulfilled and would be cancelled. No alternative option offered or even a later delivery. Also too later to order from elsewhere, spoilt Mother’s Day for my mother who due to lockdown I’ll not be able to see. Total disgrace.”

Helpful Report

Posted 5 years ago

“Absoluetly disgusted sent my daughter a pink bouqet absolutely disgusted never use this company again aaaaand they are losing a lot of busines I could cry so dissapointing. !!!!!!”

Helpful Report

Posted 5 years ago

“No words necessary Photos say it all Very disappointed”

Helpful Report

Posted 5 years ago

“Order ID: WA7927412 Booked flowers last Friday online through this company and for a Saturday delivery. Work in hospital and suddenly asked to work all weekend as COVID support so asked if could have delivered day before when I’m home NOT POSSIBLE... Asked therefore for a refund but say NOT POSSIBLE... They give a discount for NHS workers but completely FAIL to help me in any other way, despite not my fault I am offering to help cover shifts. Scripted emails, unhelpful, worst customer service I have ever experienced — will NEVER USE AGAIN OR RECOMMEND...... Flowers then arrive today as I tried to request in first place and I have seen better flowers in a skip — half dead and they have the CHEEK to charge £26 for a few dead carnations — definitely reporting to trading standards.”

Helpful Report

Posted 5 years ago

“Received a box of flowers upside down from yodel delivery, on opening to see the heads broken off some of the flowers & the rest looking bashed. A sad sight & honestly no better than a bunch hastily chosen at a garage forecourt. Definitely not chosen by a florist, colours didn't match & I hate to think of the cost from my friend. They offered a replacement then asked me to chose off the website, 7 e mails later said they couldn't replace as they had no stock. Appalling.”

Helpful Report

Posted 5 years ago

EFlorist is rated 3.7 based on 12,339 reviews