EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,339 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting flowers received,all leaves limp and hanging down and stems bent over nothing like the flowers that was advertised..Even after flower care. Customer service disgraceful, said they looked fresh to them.. I suggest they go to opticians !!! Photos enclosed of what I should have had, and what I received”

Helpful Report

Posted 4 years ago

“Firstly I was told flowers had been delivered them when I emailed to say they hadn't I was told I had missed the last part of postcode which I known I hadnt. I was told I was not entitled to my money back and I should of read the small print I certainly will not be leaving it at that.”

Helpful Report

Posted 4 years ago

“ABSOLUTELY DISGRACEFUL...I have only used this company twice and twice they let me down...Both birthday occasions. Both agreed same day delivery. More fool me for relying on them a second time...Well NEVER EVER AGAIN!! Two areas they could not find a florist to do my bouquet, Warwickshire and Oxfordshire....Absolutely a total waste of time. Then waiting 3/4 days for money refund!! Who do you actually deliver to eflorist!!!!!????? AVOID AT ALL COSTS!!”

Helpful Report

Posted 4 years ago

“Worst flowers I have ever received, after 5 days they were died”

Helpful Report

Posted 4 years ago

“Delivered a day late. Orchid less than expected and not as pretty as shown on their website. They were quick to take my money but absolutely not interested in any refund for late delivery or less than expected quality of their plant. Will NEVER use them again.”

Helpful Report

Posted 4 years ago

“Absolutely disgusting service! I ordered flowers for my aunts funeral. I requested them to be delivered at 12.30 (they ask what time the service is), it gets to 1pm, no flowers, there is no contact number for them, their love chat is unavailable and there is no way to get hold of them. The service goes ahead at 1.30pm, no flowers. I find out after that they were delivered aka just dropped outside the church at 11am and because no one at the church knew abojt them they got taken to the funeral Home without me knowing - I never got to see the flowers!! They didn’t call me or email or ANYTHING when delivered. When I finally got hold of them all they could say was “sorry for the inconvenience”, it’s disgusting that they would be so half hearted and rubbish on what is already a difficult day. As well as that I am 34 weeks pregnant so I did not need this stress. £54.99 for flowers I never saw, for all I know my aunt is being cremated with a cactus and eflorist “dont take photos upon delivery”. I am doing my upmost to take this further.”

Helpful Report

Posted 4 years ago

“eflorist will take you money and order, then message to tell you that although they knew all along that they couldn't deliver to a UK hospital that you should have checked the darkest corners of their website. Because you didn't check, and why on earth would you? It is all your fault and you can't get a refund. Thieves. Nothing less than low life thieves.”

Helpful Report

Posted 5 years ago

“Flowers received delayed. Due to that recipient was already out of country. Waste of money. Eflorist declined refund.”

Helpful Report

Posted 5 years ago

“Promised a delivery in Sidmouth Devon, which they stated in their website could be done. Sent email to wrong address so l was left wondering why flowers not delivered. Not impressed.....”

Helpful Report

Posted 5 years ago

“I purchased a same day delivery bouquet and paid extra for the large bouquet. While the flowers were ok and some substituted which was fine, they did not send a large bouquet at all and so I was short changed. I contacted customer services with photos to show I did not get the size I ordered and they refused to acknowledge my complaint since the flowers “were fresh and met the colour scheme”. That was not in dispute. Not value for money and if you choose to use them, make sure you just go for the smaller bouquets since that is all they send and rob you of your money. Do not recommend. They also remove negative feedback. Better off with another company. Happy to send their responses to verify my claims.”

Helpful Report

Posted 5 years ago

“Didn't tell me they couldn't arrange for delivery until it was too late to arrange someone else. Will never use again. I wanted a relative who was having a cancer op to know I was thinking of her”

Helpful Report

Posted 5 years ago

“Ordered flowers and was completely taken in by the pretty pictures. What they delivered was just awful. Nothing like what I expected. I am making a claim like this guy and found this really helpful http://efloristonline.co.uk”

Helpful Report

Posted 5 years ago

“Box was broken, many flower heads broken off. Bouquet looked as though it was about 2 weeks old. Dreadful, do not use. Paid with Paypal and once I tracked down CEO and advised that I would contact him I received a refund.”

Helpful Report

Posted 5 years ago

“People, DO NOT waste your money! and DO NOT offend your recipient. Please check another place. I ordered flowers for my friends 50th birthday. First they took 3 days to deliver. I asked my friend to send me a picture of the arrangement, major disappointment. The scanty flowers are not what I ordered, the bouquet is loaded with leaves. The red vase looks cheap and do not match flowers. Very disappointed and sad. NEVER AGAIN!! These rip-off businesses will never make it because God is watching you. You will go under. You cannot expect to scam people for a living and get away with it. It will catch up with you sooner than later.”

Helpful Report

Posted 5 years ago

“I placed a delivery on April 29th to be delivered on May 1st. It is now May 3rd and no delivery, no idea when the delivery will happen. Customer service just sends generic emails. I want a refund. You can’t contact anyone as their chat is closed and there is no phone number. I am so upset I didn’t read these comments . I just didn’t realize that there were scammers out there calling themselves “eflorist””

Helpful Report

Posted 5 years ago

“What was delivered was completely different than the website. Emailed a complaint, Ignored. Then ignored two recorded signed for delivery letters. Got so frustrated setup a protest website called efloristonline.co.uk and I am taking them to court”

Helpful Report

Posted 5 years ago

“Order flowers from elsewhere online. Was so disappointed for the money spent. My flowers were dumped at the door to my building- I live on the fourth floor!! They were dumped there on a Friday night and found by my neighbour mid afternoon on Saturday. Disgraceful when I was home on the Friday night but the delivery person didn't even bother to come to my flat-no attempt to deliver was made. So disappointing and ruined a surprise. To make matters worse all my flowers were dead. It was the worse professional flower delivery I've ever had. I was also robbed of the nice surprise of reviewing flowers. Customer service is as bad as their flowers. It's been two weeks of chasing customer service and bring told they will contact me in two days...which of course they haven't . Awful!!!!! Avoid at all costs. So disappointed by their poor delivery , dead flowers and ruining a special occasion.”

Helpful Report

Posted 5 years ago

“Ordered flowers (Monday) for my mother's birthday (Wednesday). RESULTS: - Flowers delivered one day late (Thursday afternoon). - They arrived in a box. I expected a hand delivered bouquet. - Flowers were dry and wilting (no moisture/water device in the package). I emailed the company on the day of delivery...nothing. I shared my disappointment via their feedback form on the day of delivery....again nothing. £36.58 of utter disappointment and sadness for my mother.”

Helpful Report

Posted 5 years ago

“I have placed an order and it is impossible to speak to anyone either by phone...chat or any answer on replies....will not order from them again. They may be florists but should have some sort of customer service...at the moment there is none”

Helpful Report

Posted 5 years ago

“not what i ordered paid for 12 rainbow roses they have sent lily’s and 4 pink roses definitely not £40 pound same flowers they have sent in tesco £12 don’t use this rubbish company”

Helpful Report

Posted 5 years ago

EFlorist is rated 3.7 based on 12,339 reviews