EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,338 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for item to be delivered. Flowers were supposed to be delivered Saturday n still heard nothing”

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Posted 3 years ago

“hasnt been delivery 4 days waiting now”

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Posted 3 years ago

“My order was supposed to be delivered on 26/11/2022. My delivery has not arrived. Tracker says In transit since the 26th Nov Flowers will be in poor condition if they ever arrive”

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Posted 3 years ago

“Hi,I have just been talking to my cousin who I sent flowers to on Thursday to cheer her up after a major operation and she told me all the roses have withered and to off the carnations were split in to on delivery this is not what I expected and I will not order from you again, this was my second order in a space off 2 weeks but will be my last. Very angry.”

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Posted 3 years ago

“The flowers when delivered were on time, to the correct address and beautiful. BUT the agony of ordering had me in tears. It took time over 3 days, no help, no way of getting in touch with anyone to assist me. No way [until the flowers were on their way] of knowing if my order had been serviced, no answer to your phone number, no help or direction to 'chat' platform. Tried Eflorist and Teleflorist, gave full details to both including bank details. I have sent from Eflorist for many years and have found your service pretty good, BUT I find that I can no longer work your website. I will make one more attempt and if I experience the same awful debacle I will have to dich you and go elsewhere. Hoping for better things in the future. Yours Jan Rosthorn”

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Posted 3 years ago

“My order of flowers have not arrived yet they were ordered on Thursday.”

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Posted 3 years ago

“small bunch of flowers given the size of vase that came with them. flowers of poor quality and 1/2 of them very dead looking and droopy within two days of delivery”

EFlorist 1 star review on 28th November 2022

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Posted 3 years ago

“Absolutely terrible service I ordered flowers for my girlfriend on Wednesday to be delivered on Friday and they didn’t arrive, spoke to a customer service representative and there response was it may be delivered 1-2 after your specified date , so was the logic in asking for a delivery date , will never be using this company again and I expect a full refund”

Helpful Report

Posted 3 years ago

“I placed order online at 10.55am. Unfortunately I had the wrong address. I emailed customer services at 12.53 to change address. I received an answer 2 minutes later to say I was too late to make changes as delivery addresses are printed immediately. The website says that changes can be made if timely - I consider 2 hours later to be timely. However, I accepted that the address could not be changed. I went to the house, made arrangements with a neighbour and the new owner of the house to accept the delivery, to let me know and I would collect from them and deliver myself. Yodel made the delivery the following day. I tracked the delivery and was informed by Yodel that the delivery had been refused at the door. They recommended that I contact Eflorist to make alternative arrangements. I emailed Eflorist again but was told that as the delivery was refused it was not their responsibility but to sort out with Yodel. As neither company are prepared to help or take responsibility I gave up. I received an email two days later from Eflorist hoping that I was pleased with the service and asking for a review. Well - now you have my review - I accept that I made the initial mistake but not impressed with the service or help.”

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Posted 3 years ago

“the flowers were dead , i won’t be using your company again”

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Posted 3 years ago

“Flowers delivered on wrong date .overpriced poor condition … tried on several occasions to contact company but never once did they get back to myself… and when the flowers arrived one day later three of the roses where lifeless a all round nightmare .. would never use again and would never recommend this company”

Helpful Report

Posted 3 years ago

“Felt your order process not clear regarding free chocolate as at checkout gives options to add and when press chocolate has a plus so would think this meant added. But apparently this removes which doesn’t make sense. I specifically wanted flowers and chocolate to give my niece a treat for new baby so very disappointed she didn’t receive chocolate with bouquet. She did say bouquet was nice”

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Posted 3 years ago

“Ordered flowers for next day delivery for a birthday surprise, nothing until the following day. Not able to speak to anyone or even look at my order to check it.”

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Posted 3 years ago

“Received from my aunt today through the letterbox in a box. Appalling !! Half dead, nothing like what she ordered. Fits in a drinking glass. The flowerfood is a waste of time , even a defribulator couldn't save this lot. I am so upset for her. I feel she has been ripped off !!!”

EFlorist 1 star review on 26th November 2022

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Posted 3 years ago

“Flowers didn’t arrive on time, arrived 2 days late . They did send another bunch out, but wanted them delivered on the day I asked for.”

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Posted 3 years ago

“Not the colourful bouquet I was expecting. Rather drab & nothing like the pictures shown online. Won’t be buying from them again & will return to “bunches” who do send what they advertise”

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Posted 3 years ago

“Delivered one day after birthday asked for a refund nothing”

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Posted 3 years ago

“The expensive flowers I sent expprsssly for the following day were 24 hours late and l am so annoyed and disappointed.”

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Posted 3 years ago

“I ordered flowers on Sunday the 20th of November to be delivered on Wednesday the 23rd of November but they arrived late on Thursday the 24th,not happy with that.”

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Posted 3 years ago

“Failure to deliver same day as advertised. Pretty rubbish really.”

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Posted 3 years ago

EFlorist is rated 3.7 based on 12,338 reviews