EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,339 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased for a friend who lives in a different city to me. Turned up a day later than scheduled. Ordered a large bouquet rather than standard and paid extra and they were like £4 supermarket flowers. Really really disappointed and wouldn’t order from here again.”

EFlorist 1 star review on 29th September 2022

Helpful Report

Posted 3 years ago

“Ordered flowers for same day delivery, was informed around lunchtime that they would be delivered next day by courier. Flowers arrived and it’s arguably one of the most disappointing arrangement of flowers I’ve seen. Considering I paid significantly more for a ‘large’ arrangement, I’d have gotten significantly more flowers in a budget supermarket arrangement. I should’ve saved myself time, money and effort and bought from a local florist. What was supposed to be a nice gesture turned into a massive disappointment.”

Helpful Report

Posted 3 years ago

“Absolutely disgusted paid £30+ for these they arrived half dead m, could have bought a much better bunch for £10 from Asda.meant to be medium bouquet absolutely shameful.”

EFlorist 1 star review on 28th September 2022

Helpful Report

Posted 3 years ago

“Ordered for next day, and it did not arrive. Customer services closed. Received it the next day. Would not have ordered if they did not say on website that the product could be delivered the next day, so feel duped. Quality of flowers no better than bunches I have previously purchased in Lidl for a fraction of the price. Will not use again”

Helpful Report

Posted 3 years ago

“Order didn't arrive. No phone call. Nothing. Avoid this company.”

Helpful Report

Posted 3 years ago

“I thought the amount of flowers was poor but the main thing was the vase. It was plastic and had a crack on it and it leaked all over my brothers fire place.”

Helpful Report

Posted 3 years ago

“My flowers never arrived and have had no response from either yourselves or the courier company. So not only did my flowers not arrive but I have also lost money without any kind of response regards this. I will not be using you again.’”

Helpful Report

Posted 3 years ago

“I used your flowers for 3 years plus always for birthday Christmas always arrived first thing but this time 930 pm not excitability at all birthday was over thanks for letting me down”

Helpful Report

Posted 3 years ago

“Ordered Thursday for Friday delivery now Monday still haven’t arrived VERY POOR SERVICE”

Helpful Report

Posted 3 years ago

“Bought 50 roses bouquet but received only 45. 5 batches of 9 roses.”

Helpful Report

Posted 3 years ago

“Very disappointed with the flowers a few roses & chrysanthemum they were not worth the money I could have got a big better bunch with better flowers in Tesco for less money would not recommend this company to any of my friends. This was a very special birthday for my friend & when I saw the flowers I could not believe how bad they looked.m”

Helpful Report

Posted 3 years ago

“Dead flowers broken plastic vase and the box looked like it took a beating for Tyson in his prime”

Helpful Report

Posted 3 years ago

“My order was left by some gates near my location so it took all morning to find them, they were also left late afternoon which is unreasonable when you what the recipient to enjoy them on the day, as it was a leaving gift she never received them, and your customer service was so matter of fact and had literally no empathy for the situation. I will not be using your service again.”

Helpful Report

Posted 3 years ago

“The Eflorist Team, With utter dissatisfaction and disappointment, I want to bring this to your knowledge that I had ordered an arrangement for my daughter’s birthday yesterday (1st attached picture), however the flowers delivered to her bore absolutely no similarity to the bouquet advertised on the website. I had even upgraded the bouquet to a larger size with addons by paying an extra amount of money but as you can see in the attached pictures, the flowers are sparse and moreover the arrangement looks so untidy and unprofessionally done. Under the Consumer Rights Act, all the delivered goods must be as per the description or else it is a breach of contract and the customer is entitled to his money back. I want to claim refund of my full money and hope that you would attend to this matter at the earliest and process my refund without delays. Thank you Best Regards, Samir Anton Qubrosi.”

EFlorist 1 star review on 24th September 2022

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Posted 3 years ago

“I spent £31.99 after voucher for the £8 flowers. Ordered for my sister’s birthday and you ruined my surprise. Can get much much better flowers from Asda for £8. I’m so disappointed with your service.”

Helpful Report

Posted 3 years ago

“Flowers 2 Days late. Damaged plants disgusting service won’t order again and would make sure a lot of people don’t”

Helpful Report

Posted 3 years ago

“Realised immediately after confirming the order that the house number was wrong. I contacted customer support straightaway but was told they couldn’t help. After complaining about this response I was told to contact the courier. I was only able to contact them online and the automated response was that the supplier did not offer this facility! Luckily, the occupant was able to direct the courier to the correct house. It would be helpful if there was a small window that orders can be amended to avoid stress & loss of money to the customer. I would be recul tant to use Eflorist again.”

Helpful Report

Posted 3 years ago

“Will never use again!!!! Serenata flowers business coming your way. As they said bad/terrible service news travels fast and customer service for this company has been atrocious!!!!!!”

Helpful Report

Posted 3 years ago

“I order same day delivery, but my order went the day after, they didn’t confirm the delivery at all , they didn’t have any picture of delivery as proof even when I asked.”

Helpful Report

Posted 3 years ago

“Very disappointed with the flowers Very disappointed with the flowers, they were nothing like the photo I choose them from. There were nothing more than a supermarket bunch that would have cost £5. They were for my sister who has had a major operation. She lives a long way from me, so I thought receiving delivered flowers would be a lovely surprise . I will not use you again.”

EFlorist 1 star review on 22nd September 2022

Helpful Report

Posted 3 years ago

EFlorist is rated 3.7 based on 12,339 reviews