EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,339 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,339 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting, sent flowers that were half dead, nothing like the bunch that was advised and the flower petals were turning brown, total waste of money, when i made a complaint i was literally told to F#$%^ OFF so unprofessionally dealt with please avoid at all cost, you will be wasting your money on buying total BullS#%”

Helpful Report

Posted 4 years ago

“My mum is in UK and I'm in Australia... It means a lot to us both for her to get beautiful flowers. Her mother's Day bouquet of 36 roses was mouldy with yellow leaves on delivery. Went in the bin after three days. An expensive waste of money and disappointing. I want a refund to send her what she deserves... Beautiful roses. Won't buy again from eflorist.”

Helpful Report

Posted 4 years ago

“Shocking service ordered funeral flowers when I found out on the same day that they could not guarantee delivery I cancelled no response for 5 days no way to contact them except email 6 emails later still no response so I had to order more flowers eventually got through on chat who said email was sent but clearly not still no proof any delivery took place Refusing refund avoid at all costs”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Order placed for Mothers Day flowers. Did not arrive. Updated tracking advised and still advises 27th March delivery between 12 midnight and 3am in the morning. My 80 year old mum sat up until this time and no delivery was made. Tried to contact Eflorist but a blunt email back from someone called Kate referring me to their terms and conditions. Yodel tracking still says out for delivery 27th March so now 72 hours out of date and when I make contact they just tell me to wait in for my parcel its on its way. Dead flowers are on their way to me now as they have apparently been on the van since 27th March, or so one agent told me. Another told me the flowers had not left the depot and another told me they were unable to deliver due to the drivers device breaking down. I have told Eflorist to issue me with a refund and now they are hiding away and not responding. No response to my emails. I have contacted my bank and HSBC are issuing a refund under section 75 of the consumer credit act and then I will sit back and allow them to chase Eflorist for the money back. Disgusted at what they call service and Yodel who they use for delivery are no better. They are advertising mothers day flowers and are charging a huge delivery fee for the privilege and then not delivering. I have now joined the Facebook page and I will do everything in my power to make the whole country aware of this dreadful company. I bet they don't contact me to discuss this review so that I can have a word with them.”

Helpful Report

Posted 4 years ago

“Ordered flowers for Mother’s Day on the Friday, which were advertised as having 24 hour delivery. Arranged to have them delivered the following day as was due to meet my mum that evening. No Flowers materialised nor any tracking info. Customer services closed so no way to get in touch. In the end I had to go hunting for flowers last minute! Sunday morning I received an email message stating that the flowers had been despatched via a third-party Courier (Yodel). They eventually turned up to deliver at 6:20pm that day. Given I had already seen my mum and the delivery was late, I refused to accept them. Having been in contact with Eflorist they have refused any sort of refund, despite the fact the order was late and also their own website terms and conditions state I am the ‘owner’ once I accept them. Extremely poor service and if you look on Trustpilot there are many many more dissatisfied customers. Eflorist have turned off reviews on both Facebook and Google at the time of writing this post…and it would seem for good reason! The ‘fortunate few’ who received flowers posted photos of what turned up and they were vastly different to what was listed. They too have been refused a refund. I will be pursuing the matter with my card company under a Section 75 refund and I suggest anyone else in the same boat does the same. In summary a truly appalling Company to deal with!”

Helpful Report

Posted 4 years ago

“Paid money x2 lots and no flower's. Simple really”

Helpful Report

Posted 4 years ago

“Awful that's all I can say!!!”

Helpful Report

Posted 4 years ago

“Terrible customer service. We recently ordered flowers for an ill friend. The order never arrived so we contacted Eflorist and we were informed we had supplied the wrong address but said they would rectify and send out again within 24 - 48 hours. As they still did not arrive we contacted customer services and were told we would not get a refund or redelivery as problem lay with us. When I tried to explain that they had already told me they had resolved address problem (which we disputed we had given wrong address) they stopped responding both via live chat and email. Will not be using Eflorist again!”

Helpful Report

Posted 4 years ago

“Terrible flowers. So disappointed nothing like the pictures, very poor. Think I deserve a refund.”

Helpful Report

Posted 4 years ago

“Very very bad service the flowers are dead.straight in the bin. They say they maybe droopy. Under statement or what utterly rubbish. Take my advise stay clear”

Helpful Report

Posted 4 years ago

“Ordered for mothers day and when you spend £30 on flowers you actually expect a bunch not a few flowers that dont even fill a vase, embarrassing company how you try con your customers with pictures off google clearly, fuming!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Was very disappointed today to find flowers delivered by eflorist wilting in a box in my porch at 3pm. They were expensive. They were not in water. It might be a good idea to put them in a plastic bag with water in it? They must have been delivered early this morning. The delivery person may have knocked on the door but might need to knock more loudly or for longer? Just let them know that people often have music or radios on. The chocolates are really poor quality.”

Helpful Report

Posted 4 years ago

“Poor service, refuse to change the address on the delivery as I missed a number when placing the order. They are more than happy to deliver my flowers to a complete stranger's address. Would not use these muppets again. Customer service agent name Henry.”

Helpful Report

Posted 4 years ago

“I ordered a LARGE bunch of flowers. Photos looked amazing on the website but the tiny bundle of wilted flowers was absolutely pathetic. Went out to supermarket to buy a fresh bunch. I will NEVER buy from that site again.”

Helpful Report

Posted 4 years ago

“Shockingly terrible. Paid for same day delivery, failed to arrive. When I emailed to ask, was told to allow for two working days for them to contact florist. 10 days and three emails later and absolutely no contact, reply, or apology. After having to send a fourth email chasing up the delivery along with the threat of filing a legal complaint did I finally get a response and was told to expect my refund in 3-5 days. Terrible service and communication, can't review the product as it failed to materialise. Do not recommend.”

Helpful Report

Posted 4 years ago

“Ridiculous…paid for same day service then told flowers couldn’t be delivered…offered an alternative but they were disgusting”

Helpful Report

Posted 4 years ago

“Absolutely shocked with the quality of the flowers I had brought for valentines day for my girlfriend and the service I received after. We received them in a box and three out 3 out-of the 14 roses was dead on arrival and over the course of the week none of them actually opened properly. Took pictures over the course of the week to show this company and literally got back "we're sorry but nothing can be done and that they apologised for the quality of the flowers. No refund even though the pictures clearly show the poor quality of the flowers but because I didn't report in 7 days they said there was nothing they can do. Even thigh it says at least 7 days freshness of our flowers and had to monitor these flowers over 7 days. Absolute disgrace... I advise anyone going to purchase from this company, avoid at all costs.”

Helpful Report

Posted 4 years ago

“Ordered flowers for a very special birthday. They've arrived at 9pm in the evening. And what an appalling sight they are! You should be so ashamed charging what you do for a dismal bunch of flowers. I could get better from a motorway petrol station for £2.99 Please avoid this company. Take an extra 2 minutes and google a local florist to the recipient rather than use this so called business. Criminal!”

Helpful Report

Posted 4 years ago

EFlorist is rated 3.7 based on 12,339 reviews