eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.61

1.6 Rating 452 Reviews

15 %

of reviewers recommend eGlobal Central

Company Reviews

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Metrics

1.6

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 22nd March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After claiming these a stock item..I have been waiting for a pair of headphones for 7 days following the tracking information which indicated that the items were in transit. Today EGlobal have issued a further tracking number and started the whole process again. I don't believe them and will be cancelling my purchase.”

Helpful Report

Posted 5 years ago

“On the 21st of October, I bought a Asus ROG phone 8GB of ram and 512GB for 389€ (including better delivery) So, a week had passed so I was like, “Oh I better contact them and ask them about my purchase” So I did, I emailed them some guy named “Makal” Got back to me and said “Oh, item is out of stock” And I was rolling my eyes because it said on their website that it was in stock so I was like “Okay I’ll wait..” So I waited and they got back to me and said that my order will be shipped on Halloween so Again I waited and waited then Today, I contacted them again because I was getting inpatient now and I asked them AGAIN on when is my package going to be delivered. And they were like “Oh you’ll have to wait another three days blah blah blah” and I’m like....Somethings fishy going on here. So I thought I look up some reviews of this Well loved site that some possibly paid yuppies have been praising so much. And then I realized I have made a Grave mistake. All the reviews for the site where bad and I mean bad. Some people got scammed, some people never got what they wanted, some people never got good costumer service. It was awful that these people went through this and as for the people praising this site I kindly tell you to shut the hell up and get your head off of your ass. I’ve been scammed and others have too and whats worse? It wasn’t my money. It was my girlfriends..a gift for Christmas. She gave me 500€ but still 389€ is allot of freakin money to lose to a group of scammers who tricked me into believing I was getting a ROG phone with a 700€ discount. I have paid the price for my impatience, stupidity, dishonesty, and lack of effort. Because with that 500 I could of saved more money! Until I reached enough to buy a ROG phone from a even better and more honest website so what I’m going to do is I’m going to repent of my Sins of impatience, laziness, dishonesty and ignorance AND I’m going to use MY OWN MONEY to buy the phone I want from Asus themselves to make up for being scammed. I’m not going to cry spilled milk or am I going to panic. It was just 389€ things could of been lot worse. And to God who had opened my eyes and allowed me to feel what is like to be scammed so I may have better experience in the future, I am forever grateful, but how am I going to break it to my Girlfriend, I don’t know. Anyway I’m going to leave this here. As sonic the Hedgehog said in sonic says “It’s too good to be true, but properly false” Stay away from sits that offer incredible prices for super expensive phones. Don’t fall victim to their scams and lies like I did. Be honest. Don’t take the easy way. Always go the hard way for the hardest way in your life, leads to well deserving rewards.”

Helpful Report

Posted 5 years ago

“Poor customer service. Long delivery. Long warranty process. I do not recommend.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER FROM THIS COMPANY items never arrived Poor communication Now saying lost in transit so will not refund Look at trust pilot reviews first 38% of customers had the same issue as us”

Helpful Report

Posted 5 years ago

“Avoid them. They sell products that have NO WARRANTY. If you have a problem, their customer service simply doesn't care”

Helpful Report

Posted 5 years ago

“My daughter has just been scammed by them ordering a phone. Hopefully she'll get the money back.”

Helpful Report

Posted 5 years ago

“Scam Scam Scam 2 weeks ago I paid for 2 phones, and nothing. Money gone phones as well”

Helpful Report

Posted 5 years ago

“It is a chinese company that ships after weeks and if you complain they charge you over 50 euro. AVOID”

Helpful Report

Posted 5 years ago

“Ordered a phone, a week went past with no updates; poor customer service. Buyers beware; this is a CHINESE COMPANY! You will be chasing them for years! My question is why Google still letting these guys float on their platform so freely??? We need google to take ownership for this”

Helpful Report

Posted 5 years ago

“I sent my ear buds Huawei and they cannot repair it , they offer me 55 euros as reemboursement. As this still under warranty I would expect much more from Eglobal as they claim to have a very good reputation I suggested them to replace the product for a new one. I am looking forward for your comments .”

Helpful Report

Posted 5 years ago

“I purchased an iPad mini 2019 at £287.84 from eGlobal Central and used their free shipping (on orders over £50). The iPad mini wasn’t (actually) in stock and after several days of delay I eventually got an order dispatched email (with tracking link). After a couple of days, the shipment tracking then stopped at the My Hermes national sorting hub and after chasing eGlobal Central and My Hermes for weeks. Eventually My Hermes phoned me to apologies that they had lost my package and that they would compensate the eGlobal Central and I should go back to them. After chasing eGlobal Central, they eventually came back and said “I regret to inform you that the package was not insured so the maximum refund that I could provide you with is 10GBP” So, if you are looking to purchase an item over £50 from eGlobal Central. Then you are taking a big risk if you don’t pay for the extra insurance, which is 3% of the order cost, so budget that into the price! I was very fortunate that I made this purchase with a credit card, so could get my money back from them. This will be the one and only time that I use eGlobal Central and all I can say is “Buyer Beware”.”

Helpful Report

Posted 5 years ago

“Huawei P20 Lite Mobile I bought a brand new mobile device in June, Had issues with it within a few weeks. Sent it to the Huawei authorised repairers in the UK who wont repair it as it was not brand new, it turns out it was a previously repaired device, Was this issue caused by e-global central or the Huawei factory? Either way I'm stuck with a mobile i bought brand new that does not work and can;t be repaired under warranty. Thanks very much.”

Helpful Report

Posted 5 years ago

“I had2 bad experiences where i ordered 2 different that said they were in stock but i had to contact tgem on 2 occasion s to see what the update was and was told they were out of stock 2 weeks later i was never notified just left hanging in space twice i had to order refund it says in stock when ordering but there not in stock and will still take ur money stayclear”

Helpful Report

Posted 5 years ago

“I have placed an order with eGlobal central, it has been 4 days now with no update about my order. I have sent them an email but no reply from the company. I have just send them another email just now to cancel my order. Hopefully they will refund my money back to my account”

Helpful Report

Posted 5 years ago

“Unethical company that does NOT honour the Dead on Arrival and distant selling rules. They sent me Singaporian Edition of the phone we purchased and NOT the UK edition. Therefore, does NOT work properly on UK network. They are slippery about taking the item back by referring to their system and then requesting video link. do NOT buy from them and if you had, hopefully you paid with PAYPAL that have anti fraud systems to deal with suppliers like them.”

Helpful Report

Posted 5 years ago

“Avoid from this website - ordered phone 11th September - order status is still processing. Customer service -just ignores any messages. As I understand they selling phones for cheaper price that out of stock.”

Helpful Report

Posted 5 years ago

“Add 10£ to any price that appears on this site. Or your parcel will be "lost" in transit and you will have no recourse. Quite incredible anyone could run such a scam in full view in the UK.”

Helpful Report

Posted 5 years ago

“Please don't buy from them. Extremely bad bad bad experience and problem still not resolved. They deserve less than a star. Very unprofessional online store based in Hong Kong with extremely bad customer service with no communication skills at all. Besides the fact that I contacted them within one hour when I received my damaged gimbal, with a big horizontal crack on the display and multiple smaller scratches, plus the gimbal had a factory fault (the micro USB socket being too loose and not charging the gimbal) they refused to replaced the item or give me a refund. I received a used and damaged gimbal and they are trying to blame the courier for this folts and they claim they opened a dispute with the courier and I need to wait. Considering that I have already provided all the evidence and the pictures they needed, why do I need to wait for their claim with the courier, when I don't have to do anything with this? Please, first resolve your customer issue and then you focus on your claim. I am also within the 14-day return policy as I received and damaged item but they don't care. I still have to wait until they resolve their dispute with the courier?? That's ridiculous”

Helpful Report

Posted 6 years ago

“This is worst company avoid at all cast.”

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Posted 6 years ago

“Do NOT deal with them!!!! My order was left outside my door because I was out! Subsequently, by the time I got home, the parcel was not there! I immediately contacted eGlobal and they started their investigation, 24hrs later they asked me to prove my I.D. which I did, and then they stop responding to my emails (you have to wait 24hrs for response). I took the matter to PayPal and they sided with eGlobal because it had been delivered (to my street effectively or anybody that wanted it) So I tried chasing it up again with eGlobal and they said I had not returned proof ( i sent images of my email sent folder with date and time stamp. THEY ARE NOW IGNORING MY EMAILS, So I have lost nearly £300 pounds, (i did also purchase their postage insurance too, so that was more money wasted). Just to clarify, I was only asking them for a replacement as I still wanted my order. I WOULD NOT DEAL WITH THEM AGAIN AND WOULD NOT RECOMMEND THEM to anyone.”

Helpful Report

Posted 6 years ago

eGlobal Central is rated 1.6 based on 452 reviews