eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.62

1.6 Rating 450 Reviews

15 %

of reviewers recommend eGlobal Central

Company Reviews

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Metrics

1.6

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 22nd March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This place is a total scam - I've been receiving automated updates saying "We apologise for the delay, we are following up your order to get it delivered to you as soon as possible." for 30 days straight, and then silence. Package never got delivered, I wrote them a bunch of emails asking for the status and then for a refund - none of them have been answered. I tried to request a refund, but the link on the website saying "Request refund" just redirects to a home page. To treat their customer like this is a complete disgrace”

Helpful Report

Posted 5 years ago

“If you are going to make an order from this company think twice before you do. I have use them a few times over the few years and spent a lot of money with no problems but my last order I placed in May but the items never came, so after several emails to them they just kept on saying that the items were stuck in custom and would refund my money when they got the items back. So in the end I had to get Paypal to get my money back, which I have just got my money back today. My advise is do not use this company. I certainly will not be ever us them again.”

Helpful Report

Posted 5 years ago

“Spento 650 Euros on shore se846, never received, the package seems to be stucked in netherland, they never shipped again, they never refund me even if I paid plus 20 euros for insurance. 3 months now, they only answer my every day mail with: we need a logistics office response before doing anything. 3 months the same answer. No logistic office response arrived and I lost 650 euros, and will spend more for a lawyer”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“I ordered a new mobile phone from eGlobal on 16th July 2019 for more than £260. The product was shipped on 24th July but tracking on the courier's website stopped updating on 30th July. I reported this to eGlobal 3 times. On 14th August 2019, eGlobal confirmed that the package was lost and refunded a paltry £10 leaving me £250 out of pocket. Jokers! I will never buy from eGlobal again. Be warned.”

Helpful Report

Posted 5 years ago

“Purchased GoPro Hero 7 Black. Camera arrived with a tilted sensor, all footage rotated clockwise by around 10 degrees. eGCUK accepted return and I had to send the unit to Hong Kong not UK as advertised. After receipt eGCUK said screen had a scratch on it so they won't accept it back. They wanted £80 to send camera "AS IS" back to me without even addressing the problem. I contacted my CC company and made a Section 75 claim against eGCUK. Fortunately I had photo's proving no such damaged prior to dispatch (eGCUK did it themselves! to avoid warranty repair/replacement). CC company refunded me in full & when eGCUK realised I had placed the claim they said "Oh we found a fault...." So blatantly trying to extort £80 to return a faulty unit to me whilst previously refusing to accept it. They lied & tried to con me. The company must be investigated & I have forwarded my evidence on to Trading Standards who I await a reply as I type this. BEWARE folks... eGlobalCentralUK cannot be trusted & if you have a fault you may well have lost your money. Credit Card purchase only, if you must, and always keep quality photos from receipt to return, if you want a hope in hell of refund. Took approximately 2 months to get my money back. They do not deserve the 1 star I have recorded. Good luck!”

Helpful Report

Posted 5 years ago

“Appalling company who will NOT refund. Bought a Dyson Vacuum Cleaner. Serial number scratched off the product! The company states they will be responsible for the guarantee and not Dyson. How is this possible? Refuse to provide a UK return address. They don't have one. No invoice provided. Demanding fees for restocking etc. Please avoid this company!”

Helpful Report

Posted 5 years ago

“Crooks! I ordered a google wifi router 3 pack from them. The courier (Hermes, equally as bad as EGlobal) claimed it was left in a safe place. I never authorised it being left in a safe place since there isn't one where I live, and it was over £200. I stayed in the entire day awaiting delivery - my doorbell never rang. I contacted EGlobal who sent me a couple of standard messages saying they had logged the issue with the courier then eventually said the courier claim it was delivered 'as instructed' (I never gave such instructions) and so the case is closed. No refund, and I don't have what I ordered. Since this final email from them I have had no responses, they are ignoring me. They don't care about their customers in the least, only about taking money. Keep in mind also that they are not in the UK, they are in China.”

Helpful Report

Posted 5 years ago

“SCAM!!! BEWARE!!!”

Helpful Report

Posted 6 years ago

“My worst experience ever , still no phone no money back no one answer your emails im contacting my Bank for to get a refund.”

Helpful Report

Posted 6 years ago

“Please don't buy anything from this company because it is a scam business. Their tracking information and customer support are just smoke and mirrors. For example, use their URL http://track-shipment.eglobalcentral.eu/?courier=CENTRAL-POST-21&tracking=123 and replace or change the numeric tracking digits with any number you wish.”

Helpful Report

Posted 6 years ago

“This company is apparently a scam. After getting your money, you are receiving a tracking number that is updated with the exact same information for all customers every 24 hours. The name of the courier is not mentioned anywhere and the support desk that is supposedly available to answer customers' inquiries is non-existence. I also realized that their tracking page generates fake logs giving the impression that the parcel is in fact transferred from one place to another. For example, try to change or replace any numeric digit in the following URL and see the information displayed on the page: http://track-shipment.eglobalcentral.eu/?courier=CENTRAL-POST-21&tracking=555”

Helpful Report

Posted 6 years ago

“Please be aware this company is a waste of time. Ordered a mobile from eGlobal Central, on the time when I ordered it showed that they have it in stock. After 5 days I sent an email query, and the replay was that it ran out of stock and the restock should arive within 1 to 3 days. 3 days have gone now and still no shipment tracking number. eGlobal Central is a waste of time. Will NEVER order from eGlobal Central again.”

Helpful Report

Posted 6 years ago

“Been 4 months now and high end mobile phone lost in the post. paid extra for 'so called' delivery insurance, for which eglobal will not honor, down £700 and 30+emails. do not use this company”

Helpful Report

Posted 6 years ago

“Never again! They never delivered or answered my mails, waiting almost a year now. I want my money back!”

Helpful Report

Posted 6 years ago

“It's being a month that I bought my Asus phone in their website, after a week they sent me an e-mail saying that they didn't have stock so I should wait, I'm waiting the whole month for the stock with no answer but the phone still available in their website to buy! https://www.eglobalcentral.eu/asus-zenfone-6-zs630kl-6gb-128gb-dual-sim-midnight-black-1.html?gclid=CjwKCAjwx_boBRA9EiwA4kIELn1jq9jaJIFIyaKEft-bLRo5Uuku9UiApZ9ao2eJF7eVYc7lxjqCsRoCLTIQAvD_BwE”

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Posted 6 years ago

“Hi,I've been waiting over 2 months now for a mobile phone I ordered no response from emails sent not happy at all.”

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Posted 6 years ago

“Do not use this company you cannot contact them! They claim the phone I bought was sent but it never arrives.”

Helpful Report

Posted 6 years ago

“I experienced very bad customer service. 7 months ago I received a phone which was broke, but couldn't test it for some weeks because I had moved to another country. when I found out that it was broke, I had to send it back at my own expense and have been waiting for the repaired phone ever since. in the meantime it lost all its value and I will receive the phone 9 months after buying it because I live in another country now. it's unbelievable. don't take the risk. buy somewhere else!”

Helpful Report

Posted 6 years ago

“Do not use this company you cannot contact them, they claim item has been sent and it never arrives. I purchased a phone via PayPal. After 2 weeks I contacted them to be told it had been posted. Week later did a PayPal dispute and finally got money back after 8 weeks. Do not use at any cost”

Helpful Report

Posted 6 years ago

eGlobal Central is rated 1.6 based on 450 reviews