“Please don't buy anything from this company because it is a scam business. Their tracking information and customer support are just smoke and mirrors. For example, use their URL http://track-shipment.eglobalcentral.eu/?courier=CENTRAL-POST-21&tracking=123 and replace or change the numeric tracking digits with any number you wish.”
“This company is apparently a scam. After getting your money, you are receiving a tracking number that is updated with the exact same information for all customers every 24 hours. The name of the courier is not mentioned anywhere and the support desk that is supposedly available to answer customers' inquiries is non-existence. I also realized that their tracking page generates fake logs giving the impression that the parcel is in fact transferred from one place to another. For example, try to change or replace any numeric digit in the following URL and see the information displayed on the page: http://track-shipment.eglobalcentral.eu/?courier=CENTRAL-POST-21&tracking=555”
“Please be aware this company is a waste of time. Ordered a mobile from eGlobal Central, on the time when I ordered it showed that they have it in stock. After 5 days I sent an email query, and the replay was that it ran out of stock and the restock should arive within 1 to 3 days. 3 days have gone now and still no shipment tracking number. eGlobal Central is a waste of time. Will NEVER order from eGlobal Central again.”
“Been 4 months now and high end mobile phone lost in the post.
paid extra for 'so called' delivery insurance, for which eglobal will not honor, down £700 and 30+emails. do not use this company”
“It's being a month that I bought my Asus phone in their website, after a week they sent me an e-mail saying that they didn't have stock so I should wait, I'm waiting the whole month for the stock with no answer but the phone still available in their website to buy!
https://www.eglobalcentral.eu/asus-zenfone-6-zs630kl-6gb-128gb-dual-sim-midnight-black-1.html?gclid=CjwKCAjwx_boBRA9EiwA4kIELn1jq9jaJIFIyaKEft-bLRo5Uuku9UiApZ9ao2eJF7eVYc7lxjqCsRoCLTIQAvD_BwE”
“I experienced very bad customer service. 7 months ago I received a phone which was broke, but couldn't test it for some weeks because I had moved to another country. when I found out that it was broke, I had to send it back at my own expense and have been waiting for the repaired phone ever since. in the meantime it lost all its value and I will receive the phone 9 months after buying it because I live in another country now. it's unbelievable. don't take the risk. buy somewhere else!”
“Do not use this company you cannot contact them, they claim item has been sent and it never arrives. I purchased a phone via PayPal. After 2 weeks I contacted them to be told it had been posted. Week later did a PayPal dispute and finally got money back after 8 weeks. Do not use at any cost”
“2 months ago my wife ordered a camera from you. Despite repeated emails I still have no idea where it is.
You kept telling my wife "customs" had it. What! for 2 months.
The item is JJD0002246747039871
Where is it?”
“Ordered a Fujifilm camera online through their website. Arrived on time but quality of camera seemed poor (eg average phone camera makes better photos)
After about 2 months the camera stopped working altogether. Contacted the company who were unwilling to assist. After many emails back and forth they offered to inspect the faulty claim but only if I paid them 50AUD and posted the item to Hong Kong. I asked them about warranty but they said there is none.”
“I strongly advise you not to use this company
eGlobal Central (UK) is a Hong Kong based company that gives the impression that they are UK based and offer tempting prices. I purchased a Dyson V11 Torque Drive Cord-Free Vacuum Cleaner - over a month ago. I am still waiting for the product, not sure if I will ever receive it. It is apparently being held in customs. I didn't know when ordering it will be imported from abroad.
When I made repeated enquiries they informed me with a standard reply;
"We regret to inform you that your order is being held in customs, right now there is nothing much more we can do except wait for customs to process the parcel. This will either result in them releasing your order and it will continue being sent to the courier to deliver to you. Or customs will seize the order. In the event of this action, we can proceed with a reshipment or refund."
The latest reply after over a month is, "the case is still under review and customs still has your parcel. We are still awaiting results back from the customs."
Not even sure if they are scammers and how long they will be around in business. If anyone knows how to report them to some law enforcement authorities or a watchdog, please advise.
I strongly advise you not to use this company.”
“Stay away from this company, they are only con artists, waiting for over a month for my phone and still nothing, no reply back from company and no refund which was requested.”
“I ordered a phone from them and it took them over a week to tell me it was out of stock. Then after waiting over 3 weeks to receive it they sent me an American charger with a cheap Chinese adaptor. When I asked for a UK charger they replied "Please be advised as our products are sourced internationally, therefore you may find charger for different regions. That is why we have provided an adapter for you to use the item in your region." they added that if I wanted to return the item I could do so under their "Moneyback Policy" which means that I have to pay for postage plus £15.00!!!
I will never buy from China or Hong Kong again!”
“ITEM STOLEN/NO WARRANTY
I bough Sigma 16 mm. F1.4 lens for MFT mount. It was working ok for some time.
Then one day it stopped working. I contacted eglobalcentraluk.com and they adviced to send the lens to them for repair.
I did that and even though they confirmed that they received the lens, IT'S 4 MONTHS NOW and they are still fixing it...
All in all, I believe they just stole my lens.
THE LESSON HERE IS SIMPLE: AVOID THIS SHOP UNLESS YOU DON'T CARE ABOUT WARRANTY/CUSTOMER SUPPORT!”
“This is a terrible company. I ordered my phone 11 days and I still haven’t received it.
They state on the invoice “There might be occasion that the item(s) you are ordering is/are temporarily out of stock, our customer service representative will approach you for instructions so that we can serve your requirements promptly.” After 5 days I contacted them and they told me (By automated email) that the item was out of stock and will be in stock in 3 days.
I contacted the again after 3 days and they told me that it will be in stock that day.
I contacted them again the next day and now they are telling me it’s going to be another 3 days!!!
I am wondering if I will ever receive the phone. Luckily, I paid through PayPal so if I don’t get confirmation that they have dispatched it within 3 more days I will go through PayPal for a full refund I will never deal with a Chinese company again (I know! Everything is made in China) this company’s website is eGlobalCentral(UK) but it is based in Hong Kong!!!”
