“ordered a phone online - tried to cancel the order as i ordered the wrong model, emailed them 4 times and had no reply. this afternoon i had an email that the product is dispatched and due to holidays (which holidays) we can't give you a tracking number at this point.
not sure if they have scammed me - will await few days and if nothing heard will have to call the bank and put a block on the payment.”
“contacted company noumerous times now in an attempt to retrieve my undelievered item. This item was payed for with insured shipping and I still have not recieved it almost 3weeks later. I was informed by DpD that this item was returned to eglobal central due to a lack of contact information. This is an ongoing issue I have contacted them about on many occasions and the replies I have recieved have been highly unsatisfactory. I am not willing to let this problem continue any longer as I needed this phone urgently and am not one bit happy with my service dealing with the above issue. WILL BE CONTACTING PAYPAL”
“I ordered Samsung galaxy phone nearly 6 weeks ago. Only communication was through email. Initially it looked promising but after about 2 weeks got message that phone is held up by customs. After 4 weeks I asked for refund and they stopped answering my several emails.
I took the claim through PayPal and they gave a Yodel delivery tracking number. When I tracked that number on the day of delivery, it said the parcel is getting delivered to a completely different part of UK. I informed PayPal and thankfully they are going to refund my money.
Please do not use EGlobal just to save few pounds. AVOID”
“The worst customer service I have ever seen. Never buy anything from them at all. They sold me a broken phone that restarts 15 times a day alone, they did not reimburse it and even replaced it with proof of the fault. I had to buy another phone to send mine for repair. I threw in the toilet 170 euros. DO NOT BUY FROM THEM.”
“Took my money for a laptop.nearly 1100euros.4 weeks later I got nothing.they just ignore me and my emails.they say 6days for delivery.they just take your big time and send nothing and ignore you.i just find out now it's a Chinese company.i will never deal with again.and I was a good customer.and my son still has nothing and I have no more money.eglobal stole it”
“This company is a SCAM.
Product ordered a month ago still not received.
No answer to my emails.
I have lost my money (357€) and i am now raising this to the Police.”
“I had previously purchased a UE speaker from Eglobal Central several years ago. It remains a great product at the cheapest price and all seemed good.
However, if there is an issue with warranty then this is a completely different experience.
I purchased an iPad 5th Generation at the end of November 2017 for a Christmas present, that wasn't opened or used until December 25th 2017. This iPad developed a fault approx 14th January 2019, which was just into the 13th month of usage.
PLEASE BEWARE, this company is not UK based (Hong Kong based I think) and they will not enter into any communication regarding faults after the strict 12 month period has elapsed. You simply get told that the guarantee has elapsed, they are not responsible and there is no alternative repair option.
There is no such thing as Consumer Law with Eglobal Central, cash is clearly king with this company.
It would appear that if you reside in the UK, in order to be protected by Consumer Law, you need to purchase from a bone-fide UK company. I won't make this mistake again, and will boycott Eglobal Central forthwith.”
“Worse company ever! Is based in China, not Hong Kong, I received a faulty item and they are wasting time answering useless questions to avoid to sort the problem out .... DISASTER !!”
“Avoid like the plague...
Seriously....... A dodgy Hong Kong bunch of robbers.
Ordered a watch... It didn't arrive....
But low and behold they don't answer emails other than auto response.
Still chasing my money three months later....
KEEP AWAY”
“They give TERRIBLE customer service. Unbeknownst to me, someone opened a credit card in my name and purchased something worth $1500 from these people. BUT it was delivered to me. No receipt or invoice in the package. Only return address was a distribution center. The Credit Card Co finally figured out eGlobal Central US was the vendor. I emailed them and finally got a Case No. Was quickly told I could return it (TO HONG KONG) AT MY EXPENSE + ADMIN FEE+ RESTOCKING FEE WHICH WAS 30% OF THE ITEM. When I objected and reiterated that it had been charged by someone else on a fraudulent account, they said, ok, they would omit the Admin Fee!!!!!!!!!! Luckily, the Credit Card Co volunteered to pay for FEDEX to pick it up and ship it. Find someone else to purchase this from.....beware that what you purchase via Amazon might be coming from them. Really wasted 2 weeks of my time dealing with this.”
“Placed an order on 24th December and now the 11th January and still no sign of it being delivered. Been sent a tracking number from them showing it's in Normanton and had a link to Yodel but they say they don't have the parcel yet. Communication is terrible, wont be shopping with them again”
“Ordered and paid for an Olympus camera. Waited and waited and then was told the order was cancelled (I did get a refund after 20 days). I then bought the camera from John Lewis. Then thought I would give them another chance and ordered an Olympus lens. Once again, the order was cancelled three weeks later and I got a refund. Needed the lens for a holiday and it is too late now. Badly let down by a company offering goods it either doesn't have or can't obtain. Prices look good but maybe they are too good to be true. Take my advice, pay a bit more and get what you want.”
“Worst experience shopping online. Even though watch is listed as "lost in transit", eglobal has refused to refund my money and for some reason paypal refused to refund the money. Thieving clowns!!!”
“Ordered a new Samsung phone and it after opening it found out it requires a European Sim only!! Never said this is phone details and when I asked the company they did not respond. Trying to return with no luck so far. Huge mistake trying to save a buck. and now I may lose all my money. :(”
“Stay well away! Impossible to cancel order. I tried minutes after purchasing when I found out it is a Chinese company, not U.K. On website you have to 'Submit a ticket' I clicked on link plenty of times but nothing happened! You can't cancel by email or phone (don't bother, phone line is dead). I did find a marketing email address, they did respond a few days later confirming my request to cancel, said it was too late! It arrived a few days later, a Chinese Nintendo Switch. Now sending it back to China, including £15 admin fee and shipping costs!”
“Didn’t get item - fighting for refund - yodel lost or stole the parcel and Eglobal do nothing - I have cctv on house to prove no person game to my property as stated by yodel - going down small claims route with yodel and will report as a theft - use other companies not this one - no refund seems to be happening”
“Please do not use this company they fabricate items have been delivered and they haven't. When raising a complaint they leave it a considerable time between responses and then close the case without addressing the matter.
This company is unethical and does not have any customer care”
“Ordered an item on 7th December as website claimed was in stock. Had chase Eglobal up and was told not in stock and awaiting delivery. Finally sent out on 19th December but still not arrived. Estimated delivery by parcel company is 28th Dec. Was supposed be a Christmas gift.”
