eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.61

1.6 Rating 452 Reviews

15 %

of reviewers recommend eGlobal Central

Company Reviews

Questions

Metrics

1.6

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 22nd March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid like the plague... Seriously....... A dodgy Hong Kong bunch of robbers. Ordered a watch... It didn't arrive.... But low and behold they don't answer emails other than auto response. Still chasing my money three months later.... KEEP AWAY”

Helpful Report

Posted 6 years ago

“They give TERRIBLE customer service. Unbeknownst to me, someone opened a credit card in my name and purchased something worth $1500 from these people. BUT it was delivered to me. No receipt or invoice in the package. Only return address was a distribution center. The Credit Card Co finally figured out eGlobal Central US was the vendor. I emailed them and finally got a Case No. Was quickly told I could return it (TO HONG KONG) AT MY EXPENSE + ADMIN FEE+ RESTOCKING FEE WHICH WAS 30% OF THE ITEM. When I objected and reiterated that it had been charged by someone else on a fraudulent account, they said, ok, they would omit the Admin Fee!!!!!!!!!! Luckily, the Credit Card Co volunteered to pay for FEDEX to pick it up and ship it. Find someone else to purchase this from.....beware that what you purchase via Amazon might be coming from them. Really wasted 2 weeks of my time dealing with this.”

Helpful Report

Posted 6 years ago

“Placed an order on 24th December and now the 11th January and still no sign of it being delivered. Been sent a tracking number from them showing it's in Normanton and had a link to Yodel but they say they don't have the parcel yet. Communication is terrible, wont be shopping with them again”

Helpful Report

Posted 6 years ago

“Ordered and paid for an Olympus camera. Waited and waited and then was told the order was cancelled (I did get a refund after 20 days). I then bought the camera from John Lewis. Then thought I would give them another chance and ordered an Olympus lens. Once again, the order was cancelled three weeks later and I got a refund. Needed the lens for a holiday and it is too late now. Badly let down by a company offering goods it either doesn't have or can't obtain. Prices look good but maybe they are too good to be true. Take my advice, pay a bit more and get what you want.”

Helpful Report

Posted 6 years ago

“Bought a tablet that was faulty, global never responded to my emails. Scam company, avoid!”

Helpful Report

Posted 6 years ago

“Worst experience shopping online. Even though watch is listed as "lost in transit", eglobal has refused to refund my money and for some reason paypal refused to refund the money. Thieving clowns!!!”

Helpful Report

Posted 6 years ago

“Ordered a new Samsung phone and it after opening it found out it requires a European Sim only!! Never said this is phone details and when I asked the company they did not respond. Trying to return with no luck so far. Huge mistake trying to save a buck. and now I may lose all my money. :(”

Helpful Report

Posted 6 years ago

“Stay well away! Impossible to cancel order. I tried minutes after purchasing when I found out it is a Chinese company, not U.K. On website you have to 'Submit a ticket' I clicked on link plenty of times but nothing happened! You can't cancel by email or phone (don't bother, phone line is dead). I did find a marketing email address, they did respond a few days later confirming my request to cancel, said it was too late! It arrived a few days later, a Chinese Nintendo Switch. Now sending it back to China, including £15 admin fee and shipping costs!”

Helpful Report

Posted 6 years ago

“Didn’t get item - fighting for refund - yodel lost or stole the parcel and Eglobal do nothing - I have cctv on house to prove no person game to my property as stated by yodel - going down small claims route with yodel and will report as a theft - use other companies not this one - no refund seems to be happening”

Helpful Report

Posted 6 years ago

“Please do not use this company they fabricate items have been delivered and they haven't. When raising a complaint they leave it a considerable time between responses and then close the case without addressing the matter. This company is unethical and does not have any customer care”

Helpful Report

Posted 6 years ago

“Ordered an item on 7th December as website claimed was in stock. Had chase Eglobal up and was told not in stock and awaiting delivery. Finally sent out on 19th December but still not arrived. Estimated delivery by parcel company is 28th Dec. Was supposed be a Christmas gift.”

Helpful Report

Posted 6 years ago

“First of all ,my transaction is under a PayPal dispute and waiting to be reviewed by ..The 28th of Nov I bought a Xiaomi Pocophone on Eglobal UK,with the fastest shipping option included, thinking them were located in UK,they are not,they are 100% Chinese company that deliveries from China So I realized that,my had,just when I ve got the shipment and place confirmation .So I immediately asked for more information about the shipment and have benn told to don t worry ,the object will be delivered very soon .The order has been stuck for one week at the custom..So I contacted them again and they just ignored me.I opened a PayPal dispute and them contact me saying they will investigate but I asked for a refund,after that keeping ignoring me again.At the moment the object still stuck at custom for a sort of problem with the goods itself .Only God knows what kind of mess those guys have done!Avoid those people as much you can and trust the all bad reviews they ve collected..that s what I ve got to save just 20 pounds! On Friday the courier delivered the goods but I sent it back.The package was without any kind of protection and wrapped in a black garbage bag!”

Helpful Report

Posted 6 years ago

“They sent me DOA broken phone and took more than a month and still not sorted. They are asking me to accept a replacement phone whilst I have been asking for a refund. now they confirmed that the phone they sent was broken, they should accept the refund as I don't need it any longer. Do I have to wait for their reply and a new phone for more than a month not buying a mobile phone for work? I don't think so. I even sent video clips as asked to tell them that the phone they sent was not working properly in the meantime. I have copied all the online discussions and video clips and keep it so that I can use it for dispute if they are not giving me a refund of nearly 200 pounds. Another thing is they sent me details of the product they sent, which was broken. It said it was made in Japan. I know it was not made in Japan as if it was made in Japan, there is a way of identifying it as I am Japanese. They even tell a lie of which country made it?”

Helpful Report

Posted 6 years ago

“No item, very poor customer service (Order #7171290). I placed an order on the 22nd Nov. I noticed in the tracking information the item hadn't been tracked any further since the 27 Nov. I contacted Customer Services who told me that the the item was stuck at customs and paperwork would be sent by the logistics team to get the item through. I was told they did not know how long this would take. I checked tracking again a few days later, which then stated the item had been returned to the shipper. I contacted Customer Services for clarification. Customer Services responded to tell me that all items returned to Aramex had been resent, no specific information about my item, and that I could apply to return the item once it had arrived - As I didn't ask this I asked for further clarification and new shipping information. I have received none. I was only told again that I can apply to return the item for a refund once it has arrived. The tracking number I have still states the item is being returned to shipper, so I doubt if this has even reached them yet! The Customer Service team have been unable to provide any specific information as to where my item is and I have had to open a case for a refund. It looks as though a lot of people have suffered similar recently and just been told it's been resent with no specifics. It's likely I will have to try cancel the purchase on my card as eGlobal seem to have no idea what is going on. First time using this company and would advise you stay clear!”

Helpful Report

Posted 6 years ago

“I ordered Apple AirPods on 26th Nov 18, dispatched and tracking No received on the 5th Dec, checked on the 6th Dec was returned to Hong Kong from UK by senders request. Contacted company who said on the 6th Dec 18 I would get an immediate refund. 10th Dec 18 email stating that they have sent them again, to late purchased from a reputable UK company! I now have to wait again for their arrival, return and get a refund. Now opened a case with PayPal....what’s sounds to good to be true, usually is!”

Helpful Report

Posted 6 years ago

“No contact telephone number available just email inquiries. I've been trying for days to contact them after ordering a £180 watch 3 weeks ago. They either ignore the emails or don't commit to a delivery date. They wont give me a refund until I have returned the goods I haven't actually received. I will be pursuing them through the small claims court.”

Helpful Report

Posted 6 years ago

“Bought a phone my Sons birthday in November 2018. from Eglobal. The phone was sent via UPS and arrived at Tamworth England however it went missing pending investigation. After 3 weeks the phone is still lost with no apology from UPS. When asking for my money back from Eglobal Central they gave me back £10.00 compensation for phone I bought which cost over £120.00. No apology was given either by Eglobal. Please Please buyer be warned. I would not recommend them. Stay clear.”

Helpful Report

Posted 6 years ago

“don't buy from them my phone as been shipped back from customs”

Helpful Report

Posted 6 years ago

“No customer service at all. No one replies. The order is staying on hold for already 6 days and no shipping information. Don't even dare to buy anything without using PayPal.”

Helpful Report

Posted 6 years ago

“IPAD 2018 ordered in error, as soon as it was ordered I knew there was something wrong as the money went instantly and no communication of any sort from the company. I opened a case with Paypal, but that was back at the start of November (now 3 Dec). The case got prolonged when the seller stated a tracking number? this has now dragged out the claim. still no communication from the seller. Just beware you will not get piece of mind like you do with Amazon or John Lewis.”

Helpful Report

Posted 6 years ago

eGlobal Central is rated 1.6 based on 452 reviews