eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.62

1.6 Rating 450 Reviews

15 %

of reviewers recommend eGlobal Central

Company Reviews

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Metrics

1.6

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 22nd March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a camera in July and was pleased with this and left a positive review. I went to use my camera last week and when I turned it on the lens stayed stuck in the zoom position. When trying to contact customer services - this is a nightmare - it is based in Hong Kong, they want you to video a fault - rather than a photograph - poor English communication and then I have to return a faulty camera at my own expense to Hong Kong. I would definitely NOT recommend buying from this company as there is no/poor customer service once purchased. I will wait to see what the latest response is but will then be raising the case with Pay Pal.”

Helpful Report

Posted 6 years ago

“Bought a Camera lens from their ebay store, the lens they sent came in plain (none standard) packaging and was faulty!! tried to sent back but their customer service help line is impossible!! AVOID THIS COMPANY - MOST OF THE POSITIVE REVIEWS ARE FAKES!!”

Helpful Report

Posted 6 years ago

“Take more than a week to despatch in stock item. Not responding to emails. No communication. No customer care number. Better buying from local retailer.”

Helpful Report

Posted 6 years ago

“I ordered an iPad Mini from eGlobal Central UK on 10th October 2018, and got an immediate email confirmation that they'd received my order. All good so far. However, I didn't receive any further communication after that. I emailed them twice (to both email addresses I could find) for an update and got no response. Two weeks on, I checked my credit card and they hadn't processed a payment. I then emailed them to cancel the order as I have no idea when they were planning to fulfil it, and ordered off Amazon instead for an extra £20. Funnily enough I got an email response to my cancellation (they'd reserved the payment but not processed it yet) - it seems they weren't too bothered that I'd cancelled, I think they must not have anywhere near enough capacity to cope with the number of orders they are receiving. Having read other reviews maybe I got off lightly!”

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Posted 6 years ago

“Poor Service and no response back from the support or the sales team. Why they advertise the products when they do not have in stock is beyond me especially when thay take weeks to souce it.”

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Posted 6 years ago

“Avoid this company. I gave them a second chance after failing to deliver my first order. Six months later......I ordered a new Samsung phone and guess what......it never arrived. Lost in transit apparently. Have to wait 3-5 days for an email reply from eGlobal and when they do, it is useless information. I'm trying to go through my credit card company to get my £350 back as eGlobal are not helping. Trust me......avoid them and pay the bit extra for your own piece of mind!!!”

Helpful Report

Posted 6 years ago

“In April I placed an order for a phone which went missing during delivery. I am still chasing a refund which is hard as they do not reply. Disgusting company.”

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Posted 6 years ago

“I ordered an apple 4 watch on 27/09/2018 advised it was in process. Four emails later and like others on this site have mentioned I raised a ticket three times to get an update on the order, still no response. Advised them I’m now cancelling payment through visa. Really appalling service - best advice? Pay the extra and use a more reputable company who value their customers.”

Helpful Report

Posted 6 years ago

“Hi i purchased a mobile from eglobalcentral that cost 495 euros. After 1 month i received an email that your package is lost during transaction and we compensate you 22 euro. During this period they didnt reply me to any of my emails. This is a fraud company. People dpnt buy anything from them. I have all the proofs. If anybody want to know i can share.”

Helpful Report

Posted 6 years ago

“I placed an order with eglobal central, after a few days when I had not received a dispatch notification i sent an email to request an update, after 2 days I sent another email, I have also raised 2 of their own request tickets. Still no update”

Helpful Report

Posted 6 years ago

“Don't bay from there it is a big scam. I ordered my phone to weeks ago and still not received. Eny answer about my phone no email... It is a fake don't bay evar”

Helpful Report

Posted 6 years ago

“DO NOT BUY FROM HERE. I bought a new phone from them, but it`s faulty. I keep sending messages to them, so I can return it and get a refund. 2 weeks gone, but no response. I tried to contact with them on email, on website sending a ticket, on Fcaebook page several times but nothing. This company should be closed down.”

Helpful Report

Posted 6 years ago

“I bought a brand new GoPro on their website which turned out to be FAULTY!! Since then, I have sent them multiple emails to complain about it and get a full refund, they have ignored most of my emails. Moreover, one of their employees called Dominic W., who is a sly and vile person, doesn’t want to give me their address so that I can send them back their faulty product and get my refund. VERY UNPROFESSIONAL AND UNTRUSTWORTHY PEOPLE!!! DON’T BUY ANYTHING FROM THEM, TRUST ME!!!! They might be cheaper compared to some other websites, but if anything goes wrong, YOU WILL NOT GET YOUR MONEY BACK!!! IT WAS THE FIRST AND LAST TIME THAT I AM BUYING ANYTHING FROM THEM!!!!! Next time, I will go on Amazon, at least them they don’t sell faulty brand-new product and their customer-service is A+”

Helpful Report

Posted 6 years ago

“Order processing for over a month. Took the money and heard nothing since. Not replying to emails or Facebook messages. Avoid at all costs! Do not get ripped off!”

Helpful Report

Posted 6 years ago

“I made an order on the 8th October 2018 and received an email confirming the order. Since then, I've not received a thing. (now the 17th October 2017). I've also sent 4 emails to them asking for an update and received nothing back. Even if the phone I ordered turns up, the companies customer service is shocking. If you're happy to wait a long time for delivery then it's worth it but they could at least give you the courtesy of informing you about the status of your order.”

Helpful Report

Posted 6 years ago

“Do not buy from here. I was sent a camera that was faulty on arrival (DOA). Instead of replacing or refunding me they fixed the lens and sent it back. It went faulty again 3 months later. I sent it off for repair for them to say the warranty is void due to sand present!! Even though it was the same fault and they should have given me a refund!! Con artists at the highest level!! I am trying an ombudsman to try get my money back”

Helpful Report

Posted 6 years ago

“We ordered a Nintendo Switch from this retailer on 17th September 2018 and paid £244.00 for it through PayPal. It was promised in 4-6 working days. Today's date as I write this is 13th October 2018. We still do not have it. The so-called 'tracking' number appears quite fake. It doesn't present any geo-physical location of where your order is actually at. Every 24 hours it updates and you will see some random message like, "Shipment further connected." or "In transit", just vague messages you access with your provided tracking number on their website. Worryingly, the company does not respond to any communication despite repeated attempts. We've tried every day for the last two weeks. It seems they are based in Hong Kong, but maybe a very small outfit. From reading other's experiences here, it seems very touch and go if you get your item or not. We will never buy from a company in Hong Kong again after this experience. Raised a dispute in PayPal to try and get our money back. Good luck if you want to try them.”

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Posted 6 years ago

“I ORDERED THEN HAS NOT RECEVED HAS BEEN LOST”

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Posted 6 years ago

“I DID BUY PHONE BUT HAS NOT BEEN RECEVED DELEVEREY SERVICE SAYS HAS BEEN LOST NO ONE RESPONDING MY REFAUND SO MANY TIME E MAIL SEND NO ANSWER STILL WAITING”

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Posted 6 years ago

“Make sure the item you get is exactly what you want. I bought a phone from them. The carrier support information they had on their website was vauge and misleading. The device didn't work well in the us. They made the return process long and extensive just to discourage you. You also have to pay for shipping to Hong knong. They found a minor reason to reject the claim and forced me to pay for shipping again if I wanted it back.”

Helpful Report

Posted 6 years ago

eGlobal Central is rated 1.6 based on 450 reviews