“Don't bay from there it is a big scam. I ordered my phone to weeks ago and still not received. Eny answer about my phone no email... It is a fake don't bay evar”
“DO NOT BUY FROM HERE. I bought a new phone from them, but it`s faulty. I keep sending messages to them, so I can return it and get a refund. 2 weeks gone, but no response. I tried to contact with them on email, on website sending a ticket, on Fcaebook page several times but nothing. This company should be closed down.”
“I bought a brand new GoPro on their website which turned out to be FAULTY!! Since then, I have sent them multiple emails to complain about it and get a full refund, they have ignored most of my emails. Moreover, one of their employees called Dominic W., who is a sly and vile person, doesn’t want to give me their address so that I can send them back their faulty product and get my refund.
VERY UNPROFESSIONAL AND UNTRUSTWORTHY PEOPLE!!!
DON’T BUY ANYTHING FROM THEM, TRUST ME!!!!
They might be cheaper compared to some other websites, but if anything goes wrong, YOU WILL NOT GET YOUR MONEY BACK!!!
IT WAS THE FIRST AND LAST TIME THAT I AM BUYING ANYTHING FROM THEM!!!!!
Next time, I will go on Amazon, at least them they don’t sell faulty brand-new product and their customer-service is A+”
“Order processing for over a month. Took the money and heard nothing since. Not replying to emails or Facebook messages. Avoid at all costs! Do not get ripped off!”
“I made an order on the 8th October 2018 and received an email confirming the order. Since then, I've not received a thing. (now the 17th October 2017). I've also sent 4 emails to them asking for an update and received nothing back. Even if the phone I ordered turns up, the companies customer service is shocking.
If you're happy to wait a long time for delivery then it's worth it but they could at least give you the courtesy of informing you about the status of your order.”
“Do not buy from here. I was sent a camera that was faulty on arrival (DOA). Instead of replacing or refunding me they fixed the lens and sent it back. It went faulty again 3 months later. I sent it off for repair for them to say the warranty is void due to sand present!! Even though it was the same fault and they should have given me a refund!! Con artists at the highest level!!
I am trying an ombudsman to try get my money back”
“We ordered a Nintendo Switch from this retailer on 17th September 2018 and paid £244.00 for it through PayPal. It was promised in 4-6 working days. Today's date as I write this is 13th October 2018. We still do not have it.
The so-called 'tracking' number appears quite fake. It doesn't present any geo-physical location of where your order is actually at. Every 24 hours it updates and you will see some random message like, "Shipment further connected." or "In transit", just vague messages you access with your provided tracking number on their website.
Worryingly, the company does not respond to any communication despite repeated attempts. We've tried every day for the last two weeks. It seems they are based in Hong Kong, but maybe a very small outfit. From reading other's experiences here, it seems very touch and go if you get your item or not. We will never buy from a company in Hong Kong again after this experience.
Raised a dispute in PayPal to try and get our money back. Good luck if you want to try them.”
“I DID BUY PHONE BUT HAS NOT BEEN RECEVED DELEVEREY SERVICE SAYS HAS BEEN LOST NO ONE RESPONDING MY REFAUND SO MANY TIME E MAIL SEND NO ANSWER STILL WAITING”
“Make sure the item you get is exactly what you want. I bought a phone from them. The carrier support information they had on their website was vauge and misleading. The device didn't work well in the us. They made the return process long and extensive just to discourage you. You also have to pay for shipping to Hong knong. They found a minor reason to reject the claim and forced me to pay for shipping again if I wanted it back.”
“Make sure the item you get is exactly what you want. I bought a phone from them. The carrier support information they had on their website was vauge and misleading. The device didn't work well in the us. They made the return process long and extensive just to discourage you. You also have to pay for shipping to Hong knong. They found a minor reason to reject the claim and forced me to pay for shipping again if I wanted it back.”
“I ordered a mobile phone from this Company over 3 weeks ago.
Was supposedly being sent by express delivery, but has still not arrived.
I received an email from them on the 26th September saying that it had been shipped. Today, the online tracker is saying that the shipment is delayed. Also, the Company are no longer responding to my emails.
This is a scam operation being carried out by a totally dishonest and fraudulent company.
Be warned. Do not deal with them. You will be cheated and never receive the goods you have paid for.”
“Please do not buy from this website!! They don't offer warranty for our products. I've send a phone to them, they kept it in service 3 months, I get it back after many emails, the phone was still faulty.”
“I paid for an iPad which I saw had turned up at the Reading DPD depot. When I tried to get it delivered (and eventually drove there to find a human to talk to) they told me it had gone missing. I reported this to eGlobal and they told me (by email) to speak to DPD. I explained (again) that I had but they simply said they would look into it. Nothing from them for 2 weeks now. Terrible customer service. I have raised it as an issue with PayPal but have not had much more joy there either!”
“They don't reply to emails or support tickets. Purchased a phone Sunday and it is Thursday now and all I can see is processing. No emails to say it has been dispatched and stuff.
This is my second purchase from them and very disappointed. Paid with CC so will wait until tomorrow before trying to claim with the CC company.”
“Very poor customer service .
Sold a phone with a faked ROM/firmware and made the phone no longer work .
Pay pal had to deal with the issues to get money back
AVOID !!!!
You have been warned”
“Dear Customer,
Thank you for your email.
We would like to inform you that your order 6901943 has unfortunately lost in transit according to courier.
As such, while placing an order, your order was not under “Insured Shipping”.
I would like to inform you that we have received 10GBP as compensation from courier and this will be refunded to you.
Please kindly visit eGlobal website, as it mentions details on our various shipping methods.
Never ever try this website!”
“Their customer service is non existent...
The camera I received was not brand new and they will not allow me to return it for a refund, even at my own cost. I will give it a 0 star if I could. Please avoid them at all costs, you've been warned...
I'll be responsible for every single words I post here, the order number is 6872079.”
“Dear Customer,
Thank you for your message.
With regard to your inquiry. Please be kindly informed, that courier confirmed that the parcel was lost during the transit.
For orders shipped with the free standard shipping service, courier companies only cover physical loss or damage to an item during transit that is subjected to the maximum liability specified in the terms and conditions of their service. Such liability will cease once the goods is successfully delivered to the designated destination. eGlobaL is not responsible for the aforementioned liability or any dispute arisen in regards to the delivery of goods. Despite that, we will do our utmost to assist you in any event if you need to contact the courier to resolve an issue.
Courier paid us claim for lost parcel 22.00EUR, please confirm the refund of this amount.
Should you have any further inquiries, please feel free to contact us.
Best Regards,
eGlobal Central EU.
Can you believe it? I pay over 660 € for the phone and they offering me 22€ . Scammers, don't buy form them.”
