“Bought a phone my Sons birthday in November 2018. from Eglobal. The phone was sent via UPS and arrived at Tamworth England however it went missing pending investigation. After 3 weeks the phone is still lost with no apology from UPS. When asking for my money back from Eglobal Central they gave me back £10.00 compensation for phone I bought which cost over £120.00. No apology was given either by Eglobal. Please Please buyer be warned. I would not recommend them. Stay clear.”
“No customer service at all. No one replies. The order is staying on hold for already 6 days and no shipping information.
Don't even dare to buy anything without using PayPal.”
“IPAD 2018 ordered in error, as soon as it was ordered I knew there was something wrong as the money went instantly and no communication of any sort from the company. I opened a case with Paypal, but that was back at the start of November (now 3 Dec).
The case got prolonged when the seller stated a tracking number? this has now dragged out the claim.
still no communication from the seller. Just beware you will not get piece of mind like you do with Amazon or John Lewis.”
“if you going to buy use paypal to cover your back on refunds or any problems
I made a order and tracking still stuck at hong kong after 8days and got a case open with paypal so we see in the next 10days if it turns up but worrying thing is ive heard people getting faulty phones and being fobbed off saying theres nothing wrong when they get the item back”
“No communication and no goods but have taken the money wish I had read the reviews before purchase , as others mentioned I thought I was dealing with a UK based company so that says it all really they hide behind a false web address. SAVE yourself the worry and anxiety pay a little extra from
A bonified company lesson learned for me check reviews before purchase”
“The 2 year warrenty is useless, staff lie and manipulate to get out of the warranty they offer on all sales. My £280 sony headphones suffered from a widly known design issue where they cracked and then broke on the headband in less than a year from regular use and never being dropped. This is a known deisgn flaw reported widely online. I explained this to them many times sharing all the reports of the issue online and the staff kept repeating the same inaccurate thing that physical damage is not covered and telling me I dropped them when I didn't. they link to a warrenty which doesn't even mention physical damage let alone physical faults, which is what this issue is about. I did not damage my headphones, the broke. They are liars and manipulative to try and avoid sticking to the warranty they offer.”
“Disgusted. I ordered Bluetooth speaker 3rd October 2018, no delivery no refund. This item was a birthday present.
No response from emails sent to You, no refund.
DO NOT ORDER FROM THESE FRAUDS”
“Its a con, you either get stung with a fake product or wait a life time for them to find a cheaper version which will have world plugs and adapters, their whole terms and conditions are all set up to sting you with admin costs which is probably their biggest profit earner based on the amount of returns or lost orders surrounding them.
Bit gutted that Google allows them to operate, had no idea they were not in the UK until after I purchased. They have a submit button for cancellations, its not working at present, just a dead link, it then states we only accept cancelled or returns via this button.Creditcard cancellation is my option.”
“I'm in the US and it was my mistake that the product I received was a "Rest of the World" version. I am going to send it back, unopened, and within the 14 day refund period. There will be a $20 administration fee and I guess I deserve that for not paying attention. My complaint is that the product was shipped form the US and arrive to me in less than 5 days. eGlobal says I have to send the product back to HONG KONG at my expense. This is going to be expensive and I believe that their return policy should include shipping or at the least the product should be sent back to where it came from, the US.”
“I ordered a smart watch last year. A month ago it has fallen of from my wrist. Found out the plastic case broken out from the strap within warranty. Contacted eglobal of course they refuse to send a new one or refund the price. Answer was warranty doesn't cover:
"Damage caused by impact, shock, fall, sand, dust, dirt, dampness, leaking batteries, fire, theft, attempted theft, accidental or malicious damage, vandalism, acts of war or terrorism, corrosion, water contamination or ingress, frost, flooding, winds, earthquakes, lightning or other adverse weather conditions."
Smart watch measuring steps, sport activities, sleep periods and splash proof...hmm... in my opinion means can wear it 24/7...
After 2-3 weeks emailing we reached that point if I pay for postage I can send it for them to investigate....
It's appalling and disgusting that you need to fight for a rubber strap cost them a handful of butterfly...”
“Recieved a faulty phone. I sent it back. E global apparently tested to say it was OK. I had videos of the phone turning off. I did not receive a replacement or refund.”
“BIGGEST SCAM EVER!!!! Do not buy from them.
They stole my money and never delivered anything.
They're base in China. They don't care about your complain!!
I've been waiting for 3 months for a watch. NOthing!!!!
I hate them to the core now!!! thieves thieves thieves!!!!!”
