eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.56

1.6 Rating 424 Reviews

13 %

of reviewers recommend eGlobal Central

Company Reviews

Questions

Metrics

1.6

Based on 424 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how eGlobal Central made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Before buying from eGlobal you should ask yourself whether you're a patient person or someone of a nervous disposition. If the answer is no to either or both of those then here be dragons... Walk away and find your bargain elsewhere. I have a feeling that most of the (negative) reviews on here are from generally impatient people who gave up on the process before it finished. You have to understand that eGlobal is based in Hong Kong. They have a warehouse situated in the UK, but the company is not here. So contact can seem frustratingly limited. When you contact the company, do it through their support email, do not try and open a support ticket because it will never get answered. If you contact them on a Friday, then don't expect a reply until Monday. Hong Kong time is 8 hours ahead. Purchase only via Paypal or credit card, so you can get your money back if you need to. Finally, do use the purchase insurance. I've read reviews of them not replacing lost uninsured items. eGlobal unfortunately use Yodel to deliver their parcels. I ordered a Samsung Galaxy Tab S3 on Black Friday after much researching of eGlobal and a little hand-wringing. I spoke to a couple of people who'd left eGlobal reviews on YouTube. They'd all gotten their stuff, so thought I might as well buy a new Tab S3 for the price it was being sold 2nd hand in most places I looked. So I waited. After a week and a bit I hadn't heard anything about the order, so sent an email enquiring the status. They told me that the Tab S3 had been really popular and they had no stock in their UK warehouse and would have to ship it to the UK. Thought to myself that this was fine... I was prepared for this. Plus it's probably the worst time of the year to make this order. A couple more weeks later I got an email giving me a Yodel tracking number and telling me that Yodel will sort it out in 1-2 working days. I wait 2 days and check the Yodel site. The status reads "Your parcel will soon be with us". I contact Yodel, who tell me they don't have the parcel yet, so send another email to eGlobal. I'm told not to worry and to be patient. Another week goes by and my order has been sitting in the same status on the Yodel page. Another email is sent. eGlobal apologise tell me that they are trying to advance my order and I should expect to see the status change soon. Another week goes by and no change or messages. Yodel are still saying they've not got my order. I'm at the edge of losing my rag by now and send 4 angry emails to them, but it's Friday and I have to wait for the weekend to pass before I get an answer. This leads to this morning when I wake to find a message from eGlobal saying that Yodel have my parcel. I check the page and whoopdeedoo! My parcel is finally at my local depot... Then out for delivery... Then bloody delivered!!! So yes, I have my Tab S3... It's bloody lovely and genuine (International model - Korean). Was very well packed with no signs of package tampering. All came good in the end and I'm happy... BUT it was a stressful few weeks. I made sure I knew what I was getting into before buying but still the experience really tested my normally super-patient self to the extreme. So yeah, buy from eGlobal but be very aware and use some common sense to avoid maximum stress. I made my order 26/11 and didn't get it until 31/12 but did order at the worst time! Wasn't sure how to star this so gave it a 3, but I'd give it a 3.5/5. Item was exactly as described and eGlobal always answered my messages. Happy shopping with eGlobal *crosses fingers hard* ;)”