“DELIVERY OF SIM CARDS , HAD TO WAIT IN TWO DAY'S NO SUCH THING AS AN APPOINTMENT, STAF IN EIR VERY HELPFULLY, BUT EIR AND ITS PROBLEMS WITH ITS CONTRACTORS NOT MY PROBLEM AS I'm paying EIR. Two weeks delay getting the line in as a lift had to be found. Again made to feel it was my fault because of where I live.
That's always the case I live in a rural boarder area. Even to the mobile service. I made the mistake of asking about fibre broadband told that they could not help me as I was in a rural area and he the operator who was looking at my account could not work out where I lived?? He said that as my provider he could not and would not provide any information??? What is you policy towards your customer's some of your staff need to be educated that they are the reason they get paid and we are not an inconvenience to their work day. I suppose it's the level of frustration that I feel.”
“waiting 4 years to be conneced to fiber broadband dont understand when the fiber is running outside my gate for the last five years have rang eir a number of times got no help what so ever not great when u are trying to run a business yours Pat Mullally Motors”
“I haven´t recently purchased anything. So I am a bit scared of what you could be doing with my Bank Account. Please do let me know for sure that you´re not doing any unauthorized transaction.
Apart from that, you charged me almost 500 euro for a landline minutes I was told almost five times in your shops that it didn´t have any limits. I found that out with my bill and I find that really huge and unfair. I asked before signing the contract five times, if it was unlimited and I took their word for granted. That´s like lying to a customer and stealing almost 500 euros from my working hours and I think there´s a limit. I am really dissappointed and angry with this brand. Sorry, but I won´t come back once my contract is finished, that´s really true!”
“Terrible customer service once I lost connection for broadband. No connection between any of the customer service teams (eirchat, twitter, phone service, tech support). I have wasted HOURS of my life calling or contacting eir and no one seemed to be willing or able to help. Ridiculous timings set by engineers for visit (e.g. am or pm). Asked to speak to a supervisor a number of times and none available. No complains procedure which is available to the public. No apology forthcoming and I definitely won't be renewing my contract when it is up and will encourage others to do like wise if I am not contacted soon.”
“besides previous experiences with Eir, this email states that I made a purchase recently with Eir. I DID NOT. Facts should be correct. Please let me know what I am supposed to have purchased recently with EIR”
“After initial installation we had to have engineers out 3 times and a number of calls re TV set up. Once up and running correctly we realised there are a number of key stations missing from package which was not pointed out by your very persuasive salesman including living' and sky 1. I cannot wait for contract to end.......”
“Very helpful staff everything easy to understand and no matter what problems I have with anything their always someone on the other end of the phone that understands my needs and sorts out the problem no matter how big or small. Cillian o Brien was very helpful today and sorted my issue in no time today. Very happy customer here.”
“Changing modem to e fibre ,took 3 weeks .5 modems were installed every few days .Fequent contact with Eir was frustrating.Telling me it was my PC was the problem.Get it checked .Idid at a cost 90€.My new PC was perfect .I heard calls to Joe ,any one of them could be my story.”
“Due to our longstanding customer loyalty, when we recently rang about our very poor broadband, your services department were very good in discounting our present service charges for a set period, with the promise of better broadband in the future. It has yet to improve, but the staff in the office and the maintenance crew were excellent.”
“i have not bought any thing from eir while i have home phone from them and broadband if i had a choice i would change i am waiting for fibre broadband for over five”
