“Everything about our experience of trying to switch to eir was a nightmare. After almost three months of issue after issue, we still do not have our original phone number restored. We finally had to submit a complaint to Comreg after the eir complaints procedure also failed us.”
“Worst company I have ever had to deal with..paying for wifi that don't work..yet still have to pay as in contract..each person I spoke just don't seem to care”
“I rang before Christmas is 23rd had problems with broadband was advised an engineer would call on the 28rh no-one called I rang on 29th to be told an engineer was out and checked tgebkibe and always OK my speed was not OK I spent another lengthy call and your caller had to make changes to bring my speed up it's still just OK I will be moving once my contact is up”
“I have an application in for a phone line for a newly built house since August 2016. I am given a new date of completion every few weeks or months and it is always pushed out again without ANY work having been done to complete it. I have been given a new date of completion for the end of Feb which will be 6 months after applying for the phone line. There are other houses around us with phone lines so it's not as if we are in the middle of nowhere.”
“Check record...time it took to rectify my problem Little or no customer care.
Also I'm a long time Customer of eircom/Sir and I was given the most expensive plan on 18 month contract average
bill€95 p/m shocking...”
“I first rang Eir about a new build back in October. I stressed that some works would need to be carried out first, i.e. A pole erected as this was a new build. However I received a modem within 3 days ....and still have no connection 4 months later! And nobody in Eir can tell me when this work will be scheduled. Very disappointed with the 'service' to date.”
“Everything it took almost 2months to get broadband connection and only after about 40 phone calls (and that is not an exaggeration) from my end then wrong billing on three bills and some really unhelpful and badly trained staff left the whole thing a really bad experience and all for mediocre broadband”
“First installation cancelled - not sure who was at fault.
Next time I took a half days leave & appointment did not materialise
Cable work on part of the installation was a disgrace. Technician was very courteous but he ran a cable up the outside of a door architrave when a little time & care would have put it on the right of it and hidden.”
