“I first rang Eir about a new build back in October. I stressed that some works would need to be carried out first, i.e. A pole erected as this was a new build. However I received a modem within 3 days ....and still have no connection 4 months later! And nobody in Eir can tell me when this work will be scheduled. Very disappointed with the 'service' to date.”
“Everything it took almost 2months to get broadband connection and only after about 40 phone calls (and that is not an exaggeration) from my end then wrong billing on three bills and some really unhelpful and badly trained staff left the whole thing a really bad experience and all for mediocre broadband”
“First installation cancelled - not sure who was at fault.
Next time I took a half days leave & appointment did not materialise
Cable work on part of the installation was a disgrace. Technician was very courteous but he ran a cable up the outside of a door architrave when a little time & care would have put it on the right of it and hidden.”
“I'm not quite sure why I'm being asked to leave a review for eir, seeing as I placed an order in June 2016 for phone and broadband service and it is now January 2017 and I still haven't been connected. All I can really comment on is the terrible customer service I'm receiving at the moment from eir, and if I ever do get connected I will be taking my business to Sky as soon as possible!”
“customer care a complete sham
advertising false and misleading
insufficient information given on updating a package
tele sales lacking accurate information for customers”
“Four months waiting for connection
Call centre out of experience, some of them hung off the line while he asked me to wait
Some of these calls went to other departments and i have to explsin the problem again
I payed the deposit for both mobile phones at the shpoe and in the bill i have been asked again to pay the deposit!!!
The bill includes international text that my wife never did!!!!”
“This is the second attempt to let you know my feelings but I now have a pain in my finger from typing. I am not at all happy with the service but we were promised faster Broadband but your interpretation of faster is not what you delivered or what we expected. I did include a lot more in the first attempt but disappeared off the screen, this was possibly due to Broadband being too slow.”
“Eir Fibre is good and installation by KN Networks was good. However, customer service from Eir was terrible. I was not advised that my DSL connection would be cancelled a week before Fibre was installed. Left with no connection for working from home, as I live 100km from work I came home from work with work to complete for a deadline the following morning to discover no connection. I had to get back into my car and drive 100km back to the offfice to finish the work and book a hotel overnight. No understanding from customer service team of the implications of not informing me that this would happen. Or that I was our of pocket for expenses”
“Not happy,very low speed,i was not told what i was going to get 6mb/s is too low,21-st century but i still like 20 years ago,any devices today require a good internet speed”
“We can get no internet where we live,we pay monthly for sky and monthly for Netflix which we can use as Internet so bad,eir should be saying they can supply the service when it's so bad where we live,neighbours across the rd get nearly 3 times better internet than us ,I am paying for a service we can't use and paying for other services like sky etc that we can't use????”
“Was told a price and I agreed on went ahead with plan,1st bill wasn't as planned, rang up disgusted how ignorant the man was and started to raise his tone of voice with me, not a happy customer can't wait till contract is up”
“It all went wrong from the start. As a part of a contract I was supposed to receive 100 euro cash back. It looked like a great addition to a deal I got. But after 3 months of trying to get a new code for my cash back I finally gave up. This is not how you treat a customer. It's disgraceful that you offer cash back and then just refuse to go with it. I won't be choosing Eir next time. At the start of this email I had "that my opinion matter" so there you go, does it?”
