“I ordered a few items from them, and the package got lost in the mail. Element Vape was very understanding, and made it up to me in a timely manner.
5/5. Would definitely buy from them again.”
“Element vape has been my go to one stop shop for all my vaping needs! They seem to be the only online retailer to stock my flavor juice. I cannot get it locally. And their selection of mods and accessories are awesome too. I started with a little 50w Geekvape and have since upgraded to the 100w s100. I find all my tanks here as well. I use Zeus tanks, they never leak. Here recently I had an issue with the website not working. Unfortunately at the time they were running a sale. I’ve had this issue before and normally it would take a day or two and load up and checkout just fine. But not this time. And I missed the sale. I continued to try for a week and with their gracious help I was able to delete my account, reopen it (transferred my rewards balance) and they are even sending me a partial refund on my order to reflect the discount I should have gotten! Their customer service is and has always been top notch and whenever I have any issues, which are few and far between, they handle them efficiently and with the upmost care. Hands down An amazing snop. I will not go anywhere else. Elementvape for life!”
“My package was lost by GLS (the absolute WORST delivery company I have ever used). After days of trying to resolve this with GLS, Element Vape was awesome enough to replace my order and made sure it was sent through an alternative carrier. I am really looking forward to my replacement Novo4 and the new juice to try. Element has a great selection compared to other sites for great prices. My only hope is that they choose not to go with GLS in the future as they are horrendous. Every review of them was similar to my experience. Element shipped my order promptly and processed it the day I ordered. The company was communicative through the entire issue and has done nothing but try to remedy it. Still...No more GLS, please!”
“Element vape has some of the best variety of merch. On the net and when I had a slight shipping issue, they were quick to respond and resolved. I now have my gear and am super happy. Highly recommended!!!!”
“Got my order to me from California to ohio in 6 days.my order was correct.only thing I didn't like is paying for signature confirmation,and my package was left on my porch.thats not elements fault though,so kudos element for still shipping in this day and age.”
“This vape store is one of the last good ones out there for online shopping! Element vape and vape royalty are the only stores that ship your items within 1-2 days and delivery is less than 3 days always! I’ve tried so many other online stores and my package gets shipped a month later and never makes it to me because the shady, off brand tracking and shipping companies they use. Trust me only use element vape if you want your items to make it to you in less than a week. Prices are extremely low also. I can’t say enough good things about this company!”
“My order was a day late, which no shipping update, BUT customer service was very patient with me freaking out after I read unhappy reviews. I had to contact them through fb, because the website wasn’t helpful, could use some work on the live chat. I sent a huge humble apology, and will be ordering from them again.”
“The best customer service ever. My shipment was either lost or stolen but Element Vape didn't hesitate to send a replacement order. They will continue to receive all of my business.”
“I have been ordering from element vape for years and they have always had a fantastic variety of equipment and juice. They always have the items I typically order in stock and great prices as well as speedy processing and delivery. About a week ago I had my very first issue and it had to do with a coil not fitting properly and their support staff was amazing at working with me including sending tutorial videos made specifically for the issue I was having but reviewing the video I had made of my issue. They went out of their way to make this correct sending me out replacement coils. This company all around has been a fantastic company and will continue to be my go to vape company and where I direct everyone I know and meet that vape to purchase from.”
“I have found Element Vape to be extraordinary in their service. In this day and age of mediocre customer service, EV stands head and shoulders above some of the other companies I’ve dealt with. It is a nice change to find a company that cares about the customer they are selling to and are willing to stand behind their products. I appreciate the extra effort.”
“I received a device that had a faulty screen. I contacted Element Vape and they responded quickly with a resolve to my issue. Element Vape has great customer service.”
“I purchased a high end mod and it arrived faulty. I think it came from the manufacturer with a soldering issue or something with the DNA chip. I contacted Element Vape and they were extremely helpful with the situation. I did have to upload a video in order to prove the defect but everything else was smooth and I was able to ship it back at no cost to me and replace it. Great customer service.”
