“Best company I’ve ever dealt with customer service. I had an issue on ordering an item and I received the wrong one they corrected the condition and solve the problem in an expedient manner. They only have me as a “loyal customer“ now just for those actions alone. Thank you.”
“I got sent the wrong item and support responded quickly. After sending a picture of the incorrect items, they shipped me the correct order. No hassle and the corrected order came in a matter of days.
I've only had good experiences with element vape!”
“Prices, customer service and delivery was great. Only thing was that they forgot my juices in my order. Customer service took care of me quickly and got them quickly”
“i use to like this website untill they forgot to include one item out of 20 items that i ordered . i thought it wasnt a big deal 20 $ items should be an issue . i contacted customer service which they replied with you received your package . and that was it . worst customer service ever . i send afew email after still nothing . wont order from them again i spent close to 1000 $ with them never complained . they lost a customer over 20$ . shitty shitty customer service”
“Unlike some other companies Element Vape delivers on time. They actually have customer service that is responsive and solve problems.
A big thank you to customer support for your timely assistance.
I’ll be back!”
“Hey I have ordered about 4 or 5 times from this site and it’s alway fast service. One time the order had a mistake and the immediately fixed it. I’ll be back again and again. Highly recommend Element Vape!”
“If I could give negative stars I would! By far the worst customer service EVER! NO help what so ever! Just left me Hanging!! DON'T WASTE YOUR MONEY!!!”
“Bought two mini vape starters and two juices. I was onky sent One vaoe and Two juices. thankfully customer services was quick to help. Within 2 days I had my other vape. Great people. Good juice. Quick service. Already made another purchase and as of writing this itll be here tomorrow. Love these guys.”
“I have now placed two orders with this company.
Extremely fast shipping (2 days to get across the country?!).
Had an issue with my order, and their customer service team is awesome! Expediting me the correct piece I need.
Prices are awesome. I usually pay $25 for a 5pk of coils from my local shop (who is constantly out (popular device)) and I pay $10 here. It's a no brainer!”
“Ordered a Smok Nord from HALO last week- and loved it, so I wanted another and was going to try to save more on my second one. Ordered from ELEMENT VAPES and when it came in- the BOTTOM/Largest / Long section was defective- it was made with too large of an opening to securely hold the Pod. I tried my Pod from my other I bought from Halo and same problem- so it was the bottom section. I contacted them within 24 hours, they requested a video of it sent Google Drive. I downloaded Google Drive and sent it- CLEARLY showing how it falls out easily.
Their BS RESPONSE was “...Unfortunately, replacement pods are not covered under our limited warranty as it is considered a “NON RETURNABLE” item. We apologize for any inconvenience and appreciate your understanding....”
This is BS, as my video clearly showed the problem AND before they even said that- I told them I had tried the apps from my Halo Nord and it did the same thing- so it WAS NOT THE POD. Of course SAYING it was the Pod gave them an “out” to not pay!! My FIRST AND LAST ORDER from this CROOKED COMPANY!! So to Save $10, I spent $20 for an UNUSABLE ITEM!! DO NOT SPEND YOUR MONEY HERE!! I’m thinking these may be Chinese knock-offs for them to be priced so much lower, anyway. Sometimes saving a few bucks isn’t worth it. I prefer to do business with a REPUTABLE Company- and this one DEFINITELY IS NOT!! Buyer Beware!!”
“They have competitive prices. You walk into a brick&mortar vape store and everything is double the price what Element Vape sells online. I've received my deliveries faster than I expected every time so far. Recently, one of the items in my order was incorrect. I emailed them per their concise FAQ and their response was prompt and satisfactory. This has further convinced me to buy everything vape related through them from here on out.”
“Batterys are duds, no refunds buyer beware
Ordered 2 Sony VTC5 batteries. They arrived non-functional, unrecognized by any mod or battery charger.
Reached out to customer service and was told they were not covered under warranty so there is nothing they can do.”
“I ordered the Aspire Vape AIO pod system. The device is great, but has a manufacturing defect where the fire button sticks. This began happening the first week after receiving it. I contacted Element customer service, they were fast to reply, however, they authorized my return prepaid but informed me that I would have to reorder the device since they would be refunding instead of replacing. Customer service even requested and received a video of my device sticking. This would mean I would have to wait for them to get the device and inspect it, authorize the refund, and then I would have to wait several days for the refund. THEN they will not cover the shipping back to me. This means my device is now going to cost a minimum of 7.95 more since I got free shipping the first time for ordering over 50 dollars. This is horrible customer relations since they will get credit from the manufacturer for a defective product. I am not happy with the resolution that will cost me more money. I have been a loyal customer to Element Vape but will be buying local from now on. I emailed them my concerns, told them to cancel the return due to it costing me almost half as much to ship and did not get a reply after this even attempting to make it right. They are great to work with until you have a return.”
“Hey ordered from these guys several times first order arrived fast and great product on my second order I got a a pack of four juices one was wrong let them know via email within an hour they had responded and fixed the issue. Fast and reliable.”
“I've bought from this company many times. Received a defective item yesterday and their customer service absolutely stinks! Highly recommend not dealing with people like this.”
