“I have ordered from Element and they are amazing. We have had an issue but the fixed it right away and sent us the correct item. Great customer service!! They are the only company we order from.”
“I received the wrong E-Liquid (Twist Salt Iced Pink Punch) instead of the Twist Salt Iced Pucker Punch. Midst of Covid-19, Element Vape is still resending the correct E-Liquid. Extremely thankful for Element Vape for readdressing the issue quickly and resending the correct order.”
“Element Vape has been great to purchase from. Fast shipping, great prices, and just recently when they sent the incorrect item to me, they offered to replace it in a timely manner.
The website bugs out sometimes, but other than that, great experiences always!”
“By far the best online vape store! They value their customers and if you have an issue, it is quickly resolved. I know a lot of the reviews said otherwise, maybe your documentation of the problem you claim to have wasn't valid. I am only speaking personally, they are a great company. Thank you for your prompt attention to my issue and quick fix!”
“I have ordered from this company 3 times and have had more problems with this company than any other. One issue I've had with them is that I ordered 2 packs of coils listed as coils for the Jackaroo device. Only 1 pack was for that vape so I email them twice about it. That was 3 months ago, I havent received a response.”
“They sell FAKE CHINESE COILS as original ones. When you use their coils you will get errors like chinese ones do and it won't work. Their customer service is bad and they will not refund you and tell you to go talk to the manufacturer. It happened once and I decided to give them a chance and it happened again. DON'T BUY FROM THIS STORE.”
“Had a slight issue with my order. Element Vape resolved it without any hassle and made everything right. Good customer service, will definitely shop here again.”
“Quick delivery, great communication, the product I bought unexpectedly included 3 extra items to try. Thier prices are way better than what the local vape stores sell tanks for and Element has a way better selection. Very impressed as a first time customer.”
“Its unfortunate that I have to give this review, for I have been a longtime customer that has purchased alot of items from Element vape.
I recently (a little over a month) purchased a vape from Element, the vaporesso pm80. After only a month, this new item has already broke. I was using it and it just quit. Nothing. No power, no charge, nothing. I sent a email to Element regarding its poor qualuty and they told me "unfortunately its over the month warranty" so your sol. So unfortunately ill be trashing your integrity all of the web. FU!”
“I had ordered a second Innokin Adept because I liked the first one so much. Unfortunately, it was a defective unit. This is no fault of Element Vape at all it was the product. I informed EV about the situation and I followed their easy steps to either get a refund or store credit. They have great prices, fast shipping, great range of products, and are very easy to deal with if you have a problem! And, this is why I continually purchase from EV.”
“Element vape? More like element amazing! Every single person has their one stop shop for all sorts of things: underpants, fresh trout, baseball bats, and vape supplies! Well I can tell you that if element vape isn't your ONLY vapor inhalation supply, you're not getting the prices OR service you deserve! Have an issue with your order!? Element Vape has you covered! Even during a pandemic I had a response for my issue within 12 hours! That's right! The reward system they have set up is envied by retail establishments around the world! And dont even get me started on the enormous selection of juices, mods, and accessories. If you're not shopping at element vape... you're doing life wrong.”
“This place is great they have grwat products and super fast shipping. I have ordered many items and was pleased with all. Highly recommended element vape is an A++ buisness”
“I have always had a great customer experience with Element Vape. They have a great selection and very fast shipping. Everything has been top notch. I've only had a single incident where I got a product that was damaged which I believe to be and manufacturing defect. They got me taken care of right away. Very responsive, helpful, and courteous. I wouldn't hesitate to do business with them again and I highly recommend them to others.
Absolutely 5 Stars!
Thanks!”
“Don't purchase any batteries from them! I had bad luck and received a dead 18650, no continuity so it wouldn't charge. Had to record a video of the dead battery not working, load it to dropbox, and send them a link. Only for them to say it's a non-warranty product and offer less than a 1/3rd of the price it would have been to order a replacement(in store credit). Will shop local only now, at least i'll get better customer service.”
“I have only used a few online vape stores. I decided to try Element Vape out for the first time and it's just awful. I placed my order on 3/7 and it is currently 3/13 and my order is still being processed. I genuinely do not even know how many times I have emailed them anymore to see what is taking so long, but still have not received a single response. I've even tried contacting them from different email addresses to see if that would help but no. This is the worst customer service I have ever dealt with. $60 right down the drain”
“Best company I’ve ever dealt with customer service. I had an issue on ordering an item and I received the wrong one they corrected the condition and solve the problem in an expedient manner. They only have me as a “loyal customer“ now just for those actions alone. Thank you.”
