“Sent me a broken juice bottle and and a pakeage of opened coils then told me they could only give me 15 and proceed to tell me that only one coil was damaged from the broken juice bottle absolutely awful customer service very condescending never order from this site I gave them multiple chances to fix my problem and they would only accept half of my issue”
“Horrible! My Aspire tank came in the mail completely broken and I emailed them about it. They requested pictures to which I sent them and have yet to hear back from them for over 5 days. Unacceptable!!! I paid you and paid shipping which took over a week to get, now you are ignoring me? I should have just bought my stop from either Iron Vapin or VesaVape, at least they answered me in a timely manner.”
“Never even got my product. Shipping label was made but it never shipped. Been almost a month. Emailed multiple times and no response. Doing a charge back. Not a reputable business.”
“This website is trash
This website is trash! Ordered Artery pal 2 coils straight from THEIR scroll down menu for the replacement cores/coils for the artery pal 2, they sent me ones that didn’t fit, and say that they cannot exchange them for ones that do... what kind of customer satisfaction is that?
IT WAS ON YOUR MENU AS A REPLACEMENT SO HOW ARE WE SUPPOSED TO KNOW THEY WOULDNT FIT?!?
Then they offer me $5 credit?!? You expect me to dish out the difference and pay for shipping again for a mistake you guys made...?”
“They tried to do the "ole low priced item that is never in stock trick" and then tried to get me to buy something else. I asked for a similar item for the same price and they cancelled my order. Read these other reviews. These guys are terrible and can't respond for 24-48 hours when they mess up. Beware, stay away from Elelment Vape!!!!”
“they take forever to ship out items, don't pay for expedited shipping i'm in california and it has been 10+ days and they still haven't even shipped the item. Out of stock on items and they say they need extra ID verification... Stay away”
“This is one of the worst company that I've ever done business with. I made a small order that was lost in the mail contacted them and they made me jump through hoops to prove it it was lost when all they had to do is check the tracking number. once it finally arrived two weeks late it was poorly packaged.”
“Use to love the company intill I got my tank and it was shattered and I was told u would Have to wait until I mailed the Shattered one back in and they decide if they will give me a store credit or replace it will never give this company a penny”
“I purchased a SMOK V-FIN 160W TC Box Mod,It Did Not Work! So I am unable to review it. I had to return it.
I did received store credit just for the product but had to pay out of pocket for the return shipping.
I was unable to take a video because I do not own a smartphone or have a webcam on my computer.
I was informed that they would not be reimbursed for the $14.20 I had to pay for the return shipping because I
could not provide a video. I do not like being ripped off by Element Vape. I sent a copy of the receipt, from
the Post Office, which included the tracking number on the receipt as proof. I am sure that they will delete this
review.”
“I purchased a SMOK V-FIN 160W TC Box Mod,It Did Not Work! So I am unable to review it. I had to return it. I did received store credit just for the product but had to pay out of pocket for the return shipping. I was unable to take a video because I do not own a smartphone or have a webcam on my computer. I was informed that they would not be reimbursed for the $14+ I had to pay for the return shipping because I could not provide a video. I do not like being ripped off by Element Vape. I sent a copy of the receipt, from the Post Office, which included the tracking number on the receipt as proof. I am sure that they will delete this review.”
“They suck. They asked for a picture of me holding my ID multiple times, all there emails went straight to spam, and they lie about the time it takes to ship.”
“Worst company ever to deal with they suck at delivering even tho you pay for it. Lack of communication and customer experience . You want to be charged and wait forever to get what you paid for? Go ahead buy from them. If you appreciate your time and money look elsewhere like vistavapors. Com I promise you will have 100% satisfaction in delivery, products and experience overall. Thanks”
“Order elsewhere. I've been vaping for a long time and I've seen faster shipping from China. Ordered an expensive mod, but ended up asking for a refund when they didn't ship it after 72 hours. Luckily they took so long one of my usual vendors had the item back in stock, cheaper, and shipped it within 2 hours for free. They were more eager to give me a refund than ship my item. Never seen anything like it.”
“Had 2 devices go bad during the 30 day return period. Provided the company with all the documentation they requested and now the company will no longer communicate with me.”
“Had 2 devices go bad within the 30 day return period. Contacted customer service, provided all the documentation that they requested twice and then the company quit communicating with me. Still have not heard if they are going to do anything about the defective products.”
“I have had 2 devices go bad during the 30 day return period & have contacted customer service about returning these items. I have provided all the information that they requested on more than one occasion and then they quit responding to me.”
