“Purchased a vape pen along with coils. The coils received were damaged. Although the coils shipped were damaged, they refuse to replace them. They offered a $5 store credit. So I’m supposed to to pay the difference in addition to shipping cost for an item they sold me that is defective.This company is a scam. Buyers beware!!! You’ve been warned!”
“Purchased a couple e-juices and one was broken. Since I did not open the second bottle until the first bottle was finished, I did not know it was broken and all the juice would spill out every time I tried to refill. Customer service was super rude and stated that it went past the 30 day purchase date they would not exchange it. I thought it was pretty unreasonable considering they sent me a broken product and I had no idea until I opened it. Plus they were so rude and kept emailing me the same message over and over again.”
“Thank you for being prompt and understanding. I wish all companies were like this. I had two packages that said delivered on the same day and both were missing. Your company had gone above and beyond. I cant say as much for the other company.”
“Awesome the shipping was a little late but element vape was quick with responding and refunded me for the shipping fee every item received was perfect thanks again!”
“I have placed 2 rather large sized orders with Element Vape and my orders arrive perfect and very quickly. In my 2nd order, I received a defective vaporizer (a manufacturing issue, not an Element Vape issue). Element Vape handled this flawlessly, sending a return label, and issuing a credit to my card. Element Vape has my undying love and support!”
“Best prices ( shopped around)!!
Excellent customer service ‼️
Fgot t add my refill pods to my order/ contacted customer service via email and they quickly and professionally resolved my prob th same day”
“Been ordering from this company for a few months. Never had an issue until the other day. Common mistake. Was sent the wrong item but within 24 hours of letting them know. They had already had my correct product labeled and ready to ship. No one is perfect. Great customer service. Please don't hesitate to order from Element Vapes”
“I had received an open package and they were quick to resond and get the problem solved, they have proved to be the best website to buy vape related products from, they always have the best prices and reliable and fast shipping and now they've proven to have the best customer support in my eyes extremely helpful and quick to reply, i dont think ill every use any other store online or in person”
“I would recommend Element Vape highly(and in my humble and honest opinion - only) over any other website dealing in the same business sector. Why? It's simple. I've never had any issues with the service or the customer service. The one time, I had an issue arise - it was completely out of their hands and they even offered to help me find a more "my-sided" resolution. That says heaps about who these people are and I am forever going to remain a loyal customer. They have a team of highly qualified customer service experts looking to hear you out and serve your needs! Additionally, Element Vape's team of highly skilled professionals are always willing to answer any questions you may have regarding any product purchases. Cheers!”
“I would recommend Element Vape highly(and in my humble and honest opinion - only) over any other website dealing in the same business sector. Why? It's simple. I've never had any issues with the service or the customer service. The one time, I had an issue arise - it was completely out of their hands and they even offered to help me find a more "my-sided" resolution. That says heaps about who these people are and I am forever going to remain a loyal customer. They have a team of highly qualified customer service experts looking to hear you out and serve your needs! Additionally, Element Vape's team of highly skilled professionals are always willing to answer any questions you may have regarding any product purchases. Cheers!”
“I ordered a couple starter kits from Element Vape a couple weeks back and unfortunately the batteries were not up to par. The Element Vape customer service walked me through the return process and helped me order a new set of starter kits. Element Vape has excellent customer service who will walk you through every step and makes sure that you are totally satisfied! Prices on products are also very competitive. Highly recommend!”
“I received an order and one of the items was not what I ordered. I contacted Element Vape by email and received a response in a few hours, along with a tracking number for the shipment with the correct item. And all this occurred on a Saturday! Very impressed with the quality of service provided.”
“Sent me a broken juice bottle and and a pakeage of opened coils then told me they could only give me 15 and proceed to tell me that only one coil was damaged from the broken juice bottle absolutely awful customer service very condescending never order from this site I gave them multiple chances to fix my problem and they would only accept half of my issue”
“Horrible! My Aspire tank came in the mail completely broken and I emailed them about it. They requested pictures to which I sent them and have yet to hear back from them for over 5 days. Unacceptable!!! I paid you and paid shipping which took over a week to get, now you are ignoring me? I should have just bought my stop from either Iron Vapin or VesaVape, at least they answered me in a timely manner.”
“Never even got my product. Shipping label was made but it never shipped. Been almost a month. Emailed multiple times and no response. Doing a charge back. Not a reputable business.”
“This website is trash
This website is trash! Ordered Artery pal 2 coils straight from THEIR scroll down menu for the replacement cores/coils for the artery pal 2, they sent me ones that didn’t fit, and say that they cannot exchange them for ones that do... what kind of customer satisfaction is that?
IT WAS ON YOUR MENU AS A REPLACEMENT SO HOW ARE WE SUPPOSED TO KNOW THEY WOULDNT FIT?!?
Then they offer me $5 credit?!? You expect me to dish out the difference and pay for shipping again for a mistake you guys made...?”
“They tried to do the "ole low priced item that is never in stock trick" and then tried to get me to buy something else. I asked for a similar item for the same price and they cancelled my order. Read these other reviews. These guys are terrible and can't respond for 24-48 hours when they mess up. Beware, stay away from Elelment Vape!!!!”
