Elvi Reviews

Name: Elvi
Rating: 4.20

4.2 Rating 2,137 Reviews

79 %

of reviewers recommend Elvi

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4.2

Based on 2,137 reviews


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08455240260

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enquiries@elvi.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“terrible quality fabric and ill fitting sizing.”

Helpful Report

Posted 7 years ago

“Really unhappy with everything in the order. Kept the skirt as it was needed. Quality, style, fit not up to usual standard and. Didn't match photos”

Helpful Report

Posted 7 years ago

Thank you for your review and for the time you have taken to write it. Your feedback will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 7 years ago

“I purchased a beautiful Elvi coat from a local retailer online. It was too tight, especially in the arms. I was happy to learn I could order direct from the Elvi website. I ordered 3 coats and a jacket in my size. When I recieved my order, all of the pieces were in UK sizes. I contacted the company for a pre-paid return label. I was told that I should have ordered my USA sizes and I was responsible for shipping the items back. Of course I ordered my sizes, that's common sense. $350.00 to ship DHL, the way the order was shipped, $100.00 at the Local post office. This is so ridiculous that they aren't assuming responsibility for shipping the wrong sizes. The items are beautiful, but the customer service is null and void. Pissed off customer!”

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Posted 7 years ago

“Very disappointed. The item I purchased is on its way back.”

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Posted 7 years ago

“I have had a considerable number of tops, coats etc. from Elvi over the past few years. I ordered a dress, size 18, and quite honestly was disgusted with the size, more like a size 28 plus than a size 18. it looked as though it had been worn as Badly creased under the arms, and the shape was dreadful. I am so disappointed with this item that I will not be buying from Elvi in the future. I have thrown away the packaging as I was so angry.”

Helpful Report

Posted 7 years ago

Thank you for your review and for the time you have taken to write it. Your feedback will be passed onto the relevant department but please note that certain styles are designed and cut to be worn oversized. Kind regards, Elvi Customer Services

Posted 7 years ago

“Although the process of ordering was straightforward and delivery swift, I had to return the jumper I'd ordered because the design and quality were poor and the fit wasn't true.”

Helpful Report

Posted 7 years ago

“I ordered 2 items, a jacket and trousers. The trousers are very nice, but with an inside leg of 34" I would love to see the size 24 person who could fit into them !! I will have to adjust them. The jacket was of very, very poor quality. The material was cheap, the finish on the edges was poor. The collars were at different heights on each side which was not evident from the photographs. In all - not what I would expect from Elvi!”

Helpful Report

Posted 7 years ago

“Coat was dreadfully packaged there is no way I could wear this with the amount of creases. I feel for the cost of this item the packaging was rediculous the item was rolled up to fit the small plastic bag. I cannot see with this fabric that the creases would ever come out. Very poor service from Elvi.”

Helpful Report

Posted 7 years ago

“Quality nowadays very poor . Sizing. Completely incorrect twice now I have ordered a size 18 and been sent a 28 or thereabouts. I do not think I will try again which is very disappointing as elvi was my favourite place for trousers.”

Helpful Report

Posted 7 years ago

Thank you for your review and for the time you have taken to write it. We are sorry that you have encountered this issue. For any issues that arise, please contact our customer service team who will be able to advise you futher. Kind regards, ELVI Customer Services

Posted 7 years ago

“Website was easy to use and delivery was quick (considering items were coming to the states). I loved, loved, loved my items, but ordered the wrong sizes an simply wanted to exchange them. Now 6 weeks later after much back and forth with customer service I am still no closer to getting the exchange completed. Like other reviewers I will not be ordering from Elvi until the shipping and exchange policies change.”

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Posted 7 years ago

“I hasnt arrive yet”

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Posted 7 years ago

“My first shopping experience on Elvi was very disappointing. My entire order was cancelled because the items were no longer available. I won't be shopping with Elvi again”

Helpful Report

Posted 7 years ago

Thank you for your review and for the time you have taken to write it. Once an order is placed, it can take a few minutes for the system to update the stock levels. If two customers place an order in quick succession, priority is given to the order placed first but the system can briefly show that there is stock remaining. This is something we are working on improving and wish to apologise for the inconvenience caused. Kind regards, Elvi Customer Services

Posted 7 years ago

“I didn't realize that the international fee to return the clothes from the states would be more than the cost of the clothes. Nothing fit right so now I'm stuck with 5 articles of clothing.....”

Helpful Report

Posted 7 years ago

“I REALLY LIKE YOUR STYLES BUT YOU OFFER NO FREE RETURNS OR EXCHANGES TO USA CUSTOMERS. UNTIL YOUR POLICY CHANGES I WILL NOT ORDER ANYTHING ELSE.”

Helpful Report

Posted 7 years ago

Thank you for your review and for the time you have taken to write it. This is something we are currently looking into. Kind regards, Elvi Customer Services

Posted 7 years ago

“Although the delivery was very speedy I did not like the garment so returned it by collect plus. My refund was duly processed but I was charged for delivery so not happy”

Helpful Report

Posted 7 years ago

“Sizing came up small”

Helpful Report

Posted 7 years ago

Thank you for your review and for the time you have taken to write it. Your comments will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 7 years ago

“I object to being offered free returns only to find i would have to travel into the nearest town, paying for petrol and parking to use the so-called 'free' returns service. Why discriminate against people who don't live in towns and cities? Fairer to not offer free returns in the first place and reduce prices of clothes instead?”

Helpful Report

Posted 7 years ago

Thank you for your review and for the time you have taken to write it. We use Collect + as it is a constantly expanding network that caters to a large portion of the UK. We suggest checking for your nearest shop that offers the Collect + service to avoid disappointment. Kind regards, ELVI Customer Services

Posted 7 years ago

“I ordered a skirt and it never came.”

Helpful Report

Posted 7 years ago

Thank you for your review, however we have tried to contact you several times regarding this issue via email and telephone and have had no response. Please contact our customer services team either by email at enquiries@elvi.co.uk or via phone on 08455240260. Kind regards, ELVI Customer Services

Posted 7 years ago

“Elvi is a new-to-me online shop. For my first order I sent for two tunic tops, a pair of trousers and a sweater. I was very disappointed with all of them. The tunics had strange proportions, the collars were cut very high, and the fabrics were extremely cheap and felt very unpleasant. The colours weren't accurately represented on the website. The fabric for the trousers was so cheap looking I didn't even try them on. The sweater was actually a nice fluid knit, although again the colour was somewhat different to that on the website. However the sleeves were at least 6-8" too long. I'm 5ft 8" tall, so long sleeves are not something I normally encounter, but these were ridiculous. I appreciate that the colour issue could be argued to be a problem with screen resolution, but my equipment is new and high quality and this isn't a problem I've encountered with other online retailers. The poor cut and cheap fabrics is not something that can easily be explained. Why is it that plus sized retailers think that we don't want to buy nice quality at a decent price. Do they think we'll just be grateful that something fits? No. Finally, I want to be able to use the Royal Mail to effect my returns. My nearest Collect+ is a 10 minute drive and 50p parking fee. My post office is a 5 minutes walk. I shan't be ordering again!”

Helpful Report

Posted 8 years ago

Thank you for your review and for the time you have taken to write it! We are disappointed to hear that you were unhappy with the quality of the items. Your feedback will be passed onto the relevant department regarding the items you have ordered. Please note that we offer free returns via Collect + as it is a nation wide service that benefits the majority of our customers. Kind regards, Elvi Customer Services

Posted 8 years ago

“Very disappointed. Poor cut, sleeves were out of size (too small). Stitching of poor quality under arms. Not the Elvi quality I expect to see and have seen with other items. Had to return for a refund.”

Helpful Report

Posted 8 years ago

Thank you for your feedback and for the time you have taken to write it. We are disappointed to hear that you were unhappy with your purchase from us. Your comments will be passed onto the relevant department to investigate further. Elvi wishes to sincerely apologise for the inconvenience caused. Kind regards, Elvi Customer Services

Posted 8 years ago

Elvi is rated 4.2 based on 2,137 reviews