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END. Reviews

1.8 Rating 210 Reviews

20 %

of reviewers recommend END.

Company Reviews

1.8

Based on 210 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

25

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part or my order was missing, contacted customer service on numerous occasions…. The phone number given tells you the time you will wait to be spoken to, this time comes and goes, first call said 7 mins after 20 mins the number asks you to leave a message and someone will get back to you, did this numerous times, sent emails etc via their online form, so the item missing from my order was still available on their website… customer services eventually came back and said it was a system error but instead of completing the order and sending out the missing items they refunded (I assume so they don’t have to pay postage again for the missing items) then had the cheek on the email to say that they now considered my issue resolved and closed the ticket. This is defo the End for me, I only use companies that are able to deal with customer issues and resolve them to the customers satisfaction, I have used End for years but this has showed me that if you have an issue they are un-able/unwilling to resolve it, reading other comments it seems like this isn’t a one off problem, it looks like this is another loyal customer they have lost..”

Posted 1 year ago

“I've used End. In the past and they were outstanding. Orders were fast and well presented. My recent experience was far from outstanding. I was told that the order I placed, for my brothers Christmas present, had gone out of stock and that I was to "keep an eye on the website in case someone returns the item which I am after". So I did this and ordered again, only for my order to be cancelled again. And then again! Three orders cancelled and I was NEVER inform by End. That they were cancelled, I found out via Klarna. It took end. 3 to 4 days AFTER Klarna informed me that my orders had been cancelled. All I was offered was a generic apology. I sat waiting for over 20mins on the phone before giving up. And now my present for my brother at Christmas is…. I WILL NEVER RETURN TO THIS WEBSITE AGAIN EVEN IF YOU WERE TO OFFER ME DISCOUNT ON MY NEXT ORDER!...In my crystal ball, boys and girls, I can see the future and End Clothing isn't in it!”

Posted 1 year ago

“I made an order on Novermber 14th to be delivered in Portugal. On december 2nd, after seeing that my order had been sitting in FedEx's wharehouse in Madrid for a couple of weeks, I asked END's customer service to locate and deliver the parcel. After some waiting, an answer was promissed withing 3 working days , but 5 passed with no feedback. After almost one month of having payed for my sneakers and after getting to know that the parcel had been blocked by the Portuguese customs for more than 2 weeks (while FedEx's tracking was still showing Madrid) I decided to take action and asked a forwarder to clear the parcel. Unlike stated on END's website , I had to pay VAT and on top of it handeling fees to FedEx (more than I had payed for the sneakers). After this, I contacted again END's customer support asking for a refund of the expenses I had had due the problem they created and that they proved unable to solve (attaching all the invoices). I patiently waited another 17 days for a response, but it only came after I threatened to expose the problem on a reviews website. The aswer came saying they are not "liable to cover the costs if you chose to take action yourself and use an external party to clear the parcel". END. provided a service that was not in accordance to their shipping policy (where they say no taxes or duties are charged on shippments to the EU) and showed to have zero capacity to solve the problems they created and finnally I end up paying for it. My advice: If you live in the EU, think twice before making an order. I'm not sure End has the means to provide the service they advertise.”

Posted 1 year ago

“I would give them less than zero if I could. Avoid buying form these jerks. Order placed weeks ago, no email regarding order shipped, have emailed at least a dozen times, tried to call only to be hung up on, left message - no reply. No refund, just ridiculous. have initiated dispute with my bank.”

Posted 1 year ago

“A ZERO-star review would be more apt. My order was placed at the end of November, waited three weeks for a delivery estimated to be a few days. No contact from END but on checking the status of the order found that it had been cancelled with no reason why. The ordered items were still being sold on the website, so they are unlikely to be out of stock. Avoid ordering with this company – non-existent customer service that shows nothing but contempt for customers. I certainly won’t be dealing with END again and will urge others to avoid this company.”

Posted 1 year ago

“ORDER PLACED 21 NOVEMBER ONLINE. TOLD ITEMS WOULD ARRIVE WITHIN DAYS. STILL NOT RECEIVED. I HAVE TRIED PHONING THEM DAILY, THEY DON’T ANSWER THE PHONE! THEY HAVEN’T REPLIED TO ANY OF MY VOICEMAILS AND THEY HAVEN’T REPLIED TO ANY OF MY EMAILS! HOW AM I SUPPOSED TO CONTACT THEM ABOUT MY ORDER! DISGRACEFUL! IN MY OPINION THIS IS THE WORST COMPANY I HAVE EVER USED. I WILL NEVER USE THEM AGAIN AND IN MY OPINION PEOPLE SHOULD AVOID AVOID AVOID USING THIS COMPANY. I’VE JUST TRIED CALLING THEM AGAIN AFTER 15 MINUTES GOES TO VOICEMAIL YET AGAIN! THEY HAVE HAD MY MONEY SINCE 21 NOVEMBER!!!”

Posted 1 year ago

“Last two orders were cancelled by customer service for no reason. The one before that took 4 weeks to ship. They never respond to emails either. One time a sock came with a hole in it and returns would be overseas at my expense.”

Posted 1 year ago

“As with a lot of the recent reviews I placed an order nearly three weeks ago that just hasn’t turned up. I suspect due to offering discounts over BF and not being able to fulfill. Victim of their own success and over hyped marketing. I would avoid and order from elsewhere even if you pay more! At least you might get your order. Oh and I’ve emailed CS and just had the pointless auto reply, hasn’t stopped them sending more emails to drum up pre-orders for yet another limited edition they probably can’t fulfill.”

Posted 1 year ago

“Ordered a pair of boots and received shoes. Returned - E mailed customer services several times - automated responses only. Not feeling too hopeful of having my £238 refunded. Do not use. I’m unsure what action I can take to get my money back but looking into it!”

Posted 1 year ago

“terrible client service, 3 weeks to ship an order (still hasn't been shipped). never buying again”

Posted 1 year ago

“FAKE COMPANY. You should be ashamed of yourselves—-oh wait, you’ll send a generics email saying you apologize and will reply as able. You are stealing my ones as countless others, and you’ve been reported both to my credit company and gov.uk. Period. Avoid this shell of a defunct thieving company.”

Posted 1 year ago

“Nobody gives any response , and u cannot reach anybody despite emails sent . This is real bad . I ordered 2 weeks ago . Here I am writing this review because they cannot be bothered to respond. Pls Dn buy”

Posted 1 year ago

“I bought on Nov 20th, estimated delivery date was Nov 25-28th. Bought my stuff but they weren't shipping even after the estimated delivery date. I called, emailed 3 times. They never answer. And they just cancelled my order today without any explanation. On the product page of the website, it still says to order the product to receive it by December 8th. What a scam. I'm never buying from End clothing.”

END. 1 star review on 3rd December 2022

Posted 1 year ago

“It’s been more than 10 days placed an order with them and still my order hasn’t been processed, they don’t respond to any of my follow up phone calls or emails, so be aware before making any purchase”

END. 1 star review on 3rd December 2022

Posted 1 year ago

“This is a fake company. They never reply to any emails or phone calls. I have yet to receive my order and you cannot cancel it. After many emails and voicemails I’ve heard nothing. Save your money and your time. I can’t believe they are still allowed to operate as a shell of a company!!!!!!!”

Posted 1 year ago

“This is a fake company. They never reply to any emails or phone calls. I have yet to receive my order and you cannot cancel it. After many emails and voicemails I’ve heard nothing. Save your money and your time. I can’t believe they are still allowed to operate as a shell of a company!!!!!!!”

Posted 1 year ago

“Absolutely no customer service. Nearly 2 weeks late and my order still hasn’t been sent. Do not order from this website!”

Posted 1 year ago

“I used to order from END consistently with no problems but their customer service and accountability has become horrendous. They shipped a large order of clothing earlier this year to my address in the US and did NOTHING when the shipment was stolen! I had specifically asked for the shipment to require a signature but someone signed the wrong name and END did nothing to help and effectively told me to shut up and take the loss. For a customer who had spent thousands of dollars over the years, what a way to repay loyalty! The clothes are correct but I would not want to deal with their customer service ever again and would rather buy from any other online outlet who treat their customers with respect. And after all this? They suspended my account instead of handling this with decency or accountability!! Laughable”

Posted 1 year ago

“avoid. No customer service. No tracking number. No response.”

Posted 1 year ago

“Sent some items back, had nothing back, left voice mail, emails and nothing back, worst customer service I’ve ever had and that includes Ryanair, avoid at all costs don’t deserve the brands…”

Posted 1 year ago

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END. is rated 1.8 based on 210 reviews