“It’s a hassle that they don’t rent the car with a full tank. It is so much better to start the trip on a full tank! Trying to match the fuel at a half or 3/4 or somewhere in between is ridiculous! Another example of increased prices and decreased customer service! Change it back to full to full!!”
“So i rented a car because my vehicle was in the shop. i didn't even drive it other than when i picked it up in mckinleyville and drove to my home in Eureka where it was parked in my driveway. no agent reviewed the car with me when i picked it up and now they're accusing me of denting it and now they're filing a claim on me. what a joke!? this place is super unorganized and mismanaged. do not rent from there they may accuse you as well! i guess they don't allow zero stars but that's what they deserve after basically calling me a liar!”
“I would give this zero stars if I could. Worst experience ever at the Enterprise rent a car at 12217 Cortez Blvd, Brooksville, FL. Jose the manage has no business being in the customer service industry, in fact, I have never experienced such ignorance in my life. I am going on every face book page, website, consumer agency possible to express what an A$$HOLE Jose is. I will never rent from Enterprise again and will tell everyone I know what a bad experience I had.”
“I was provided with a 2022 Chevy Malibu and in 23 miles it sucked up a quarter tank of gas.
Now I am expected to drive 20 miles out of my way and the cost of gas to drive 3 1/2 hours to switch my vehicle up because there’s nothing close to me for something economical.
No guarantee of reimbursement for gasoline or not being required to provide a full tank of gas.
Very poor customer service.”
“Today I had to exchange my rental because of a problem with the tire and went to the Bayshore Location I was impressed by the way and timely manner the handling that
Great job”
“I hope my USAA car insurance company and Employers Mutual considers canceling their contracts with Enterprise. I would enjoy not having to deal with Danielle/Logan at the Lugoff location ever again. I was given SUV last Tuesday. They advertise safe, clean sanitized cars and invite you to review their Hippa policies. The car smelt sour and it had not been cleaned. It had nails in the tires. I had to detail the car myself. I found Store receipts, food bags, straw wrappers and sand under carpets and in storage areas. Even the wheel wells, license plate were stuffed with trash. The sour smell was spit up or vomit and cat/dog hair was embedded in the trunk carpet. I'm asthmatic and wanted to change the car out bec it wasn't safe health wise 4me but couldn't get off work. I went back yesterday to exchange or fix tire and Logan waited on everyone and held me up for hours. Said they needed to take the car back and give me economy car bec my insurance carrier had switched contracts and there was a $5 contract difference ($47 vs $43) and they had put me in a $69 a day rental Tuesday bec that's what they had available. I asked to have tire repaired while there and keep car and he told me I would be billed $30-40 a day for as long as I had to keep the car. Bec my insurance wouldnt cover but $43. They upped amt from $35 while I was on cell at their Lugoff location but he still wouldn't let me take car w/o charging me the difference. All this went on in front of the other customers coming in and out and while he kept serving them he enjoyed watching me call 4 help. He wanted me to look at his computer while I was trying to get my insurance ppl to help. Ones in Milton territory and the other on vacation. I'm sorry, I'm the working class paycheck to paycheck household and have been hemorrhaging money for an accident that's not my fault. I'm not able to pay 30+ a day bec you put me in a $69 unsafe car bec you didn't have a $47 in inventory to give me last week. He told me to look at a Nissan Rogue (dirty) but every time I tried the door he locked the car, the other customer outside w me kept hearing the doors locking and unlocking and shook his head. Another couple came in while Im trying to reason with him and told him their rental has a big hole in the drivers floor board and when she went to get in her feet fell through so she didnt feel safe keeping it any longer. They had just picked it up earlier that day. They asked 4 an exchange as well but were told there was nothing available even though the husband agreed to pay even more to get him out the dog house w/his wife for allowing her to drive a dangerous vehicle part of the day. I told him to call Enterprise up the road and see if they would give discount for safety issues and exchange the car before they close. U see, I drove into Lugoff at 11:30 and was still at their mercy at 4:12 pm. He took my suggestion and they told him to come get the car it was ready for them and they headed to Columbia, but not before thanking me very much for my suggestion. The one good thing is I was there to help. Logan would have charged them extra for the car he expected to exchange for them between 5-6pm. Unfortunately, I went next door to buy a water at FL and was still on hold w/ins person while she got in touch with Enterprise. Of all times, my phone died, you see I've been on hold 4 extented amts of time while they try and help me. Panicked, I left the water on counter and rushed to the car for a charger that's not there. In my car at repair shop, it closed at 12. I had previously messaged my husband that I was stranded in Lugoff and to pick me up bec I couldn't afford the car. He never got it. In my PANICKED state, Logan comes out and apologizes bec he didn't know I lived out of the area, sees me ripping through the car like a mad woman for a charger and suddenly now he can help me. Offered his IPhone charger I have an Android. USAA reached Enterprise and she told them my delema. All of a sudden I could keep the car at no extra charge with the nail still in tire bec he never got it fixed while I sat there for hours and have it fixed. Told me to take it to Firestone next day. I went to (3) Enterprise locations in Columbia asa I left Lugoff hoping to exchange in Columbia like the couple I had helped earlier and was told no inventory or they were closing $1 short/day late so I took it to Florence today and after waiting awhile was told Enterprise had not auth the repair and I would need to wait longer. They had just recd auth on a family that had been there awhile when I arrived. Guess...I asked 4 the keys back and drove it back home. YEP nails still in it. Had to cancel my plans to rest today. My only time off and here I am working for free for Enterprise to get repairs on an unsafe car I've been in 2 weeks this tuesday. Does anyone know an honest car rental business that cares and values hard working ppl and supplies safe, good quality cars? Check these cars ppl, you have children, some with life threatening allergies. Safe guard them. I promise I can't make this stuff up. I posted here bec they only allow posts with high score ratings. This is one of several issues Ive had come up this week thats almost broke me 2 bits. BUT GOD is bigger than my trials and I will praise him and pray for the NC, FL, GA victims and helpers who are still giving their all. Thank you Lord in the waiting. Amen”
“Disclaimer: This review is based solely on my personal experience and opinions. I am sharing it in the hope of providing feedback that could help improve the customer experience.
I recently had an extremely frustrating experience with Enterprise, and I will not consider using their services again until there are significant changes. I made a reservation through the app on Thursday and received a confirmation. Afterward, I went to my local Enterprise office to ensure everything was in order, specifically that the SUV I requested would be available. I was reassured without hesitation: “No problem. We’ll see you Saturday.”
On Saturday, I arrived at the office, only to find three other people waiting for vehicles, all seemingly in the same situation. The staff were scrambling to find cars, which immediately suggested that the company had overbooked. I waited for an hour and 15 minutes before I was finally told my car was ready. However, when I stepped outside, I found that instead of the SUV I reserved, they were giving me a minivan. This was not what I requested or wanted.
When I raised this issue, I was told there were no guarantees on the specific type of vehicle, even though I made a clear reservation for an SUV. This left me feeling as though Enterprise operates under an “open booking” policy where inventory is insufficient, leaving customers in a bind. It appears that your company would rather ensure all cars are rented out each day—even if it means inconveniencing your customers—than prioritize fulfilling reservations accurately.
What’s even more disappointing is that this is not an isolated incident. Just a few weeks ago, I rented a car from a different Enterprise location and went through the exact same situation. It’s clearly a systemic issue across multiple locations, not a one-off occurrence.
To add insult to injury, there’s a poster in the local office stating, “Your satisfaction is our priority.” Nothing could be further from the truth. From my experience, your priority is to rent out every last vehicle regardless of the impact on the customer.
I genuinely feel for the employees who are trying to do their best while adhering to what are clearly flawed corporate policies. It’s obvious they are overburdened and left scrambling to manage customer expectations with inadequate resources. They shouldn’t be left to clean up the mess caused by corporate mismanagement.
Finally, I urge you: please do not respond with a generic apology. A stock response won’t change the underlying issues, and it’s clear that this company is more concerned with saving face than delivering on its promises. I hope more customers realize they deserve better service and start seeking alternatives.”
“Car we was renting was over heating. Called enterprise got the run around and hung up on. Was told several different stories when talking to the customer service folks in India. They wanted me to Uber with 3 kids 45 min away to get a different car . Terrible company”
“Stop taking reservations when you do not have cars for people. It’s unacceptable and you are messing with peoples lives by taking reservations for cars you do not have. Tried 4 different stores and they all told me they had cars when I booked and when I showed up they didn’t have a car. FOUR STORES. Ridiculously unacceptable.”
“Left a very good and they were very thoughtful and respectful until I realized I was lied to. Told I was getting a discount. Received receipt and no discount. Calling hub on monday.”
“I’ve been told by Enterprise staff and managers on multiple occasions that it is best to call the actual store to book a reservation if you need it same day because the online inventory is always inaccurate. The general customer service number has an inaccurate count of inventory as well. Which I do not see the purpose of having online booking as an option if it does not work. There is not a direct number to the store. You are sent to the general number to be placed on a hold while hoping the line is answered. Online booking is more convenient, but again not for same day bookings. However I’ve been told that a call would be received if inventory is not available. I’ve been told by staff that booking online over 24 hours in advance would lead to an outcome of receiving the rental with no problem. Well I reserved a car online for tomorrow, which is not same day. I did not call as I booked online before they opened. I received a call after they closed to tell me they do not have a car available. This is almost 12 hours after making my reservation. I asked if they could assist in helping with booking for another location as they cancelled my reservation after every other store had already closed. They stated that they could not be of assistance. I have no way of booking another reservation as again all stores are closed and online inventory is inaccurate. I’ve been still renting from Enterprise even with the headache at times of trying to book reservations. I normally receive great customer service from the Bham Ensley location, however this flaw in the system really impacts things. There are many things that must be cancelled and money lost because of the neglect of service to the customer. It is very unfortunate and disappointing.”
“I recently rented a car from Enterprise and had the pleasure of working with Brian Jenkins. From start to finish, Brian went above and beyond to ensure I had a smooth, stress-free experience. His professionalism, attention to detail, and friendly demeanor made the entire process seamless. Brian took the time to answer all my questions, found me the perfect vehicle, and made sure everything was ready in no time. It’s rare to find such dedicated and customer-focused service these days, and Brian exceeded all my expectations. I’ll definitely be recommending Enterprise, and specifically Brian, to all my friends and family!”
“Im really upset enterprice lied and showed me a picture of a charger and then when its time to pick up tgwy say oh we have a branco sport .
I told the lady that is not what i wanted yoiu shpqed le a picture of a sporrs car she told me if i read the fine print it would put me in the catagory of a sports car
I said mam then by your owm fine print you lied.bront sport just becouse itbsays sport is not a sports car it is a suv.i have a jeep wrangler sport and it is not a sports car it just has the word sport on it
Classic example od lying to customers and consumers false advertisment frok nor on im only renting high value cars for my travels i donr mins paying 3,000 at least i know ill be paying for what i want instead of paying for lies and deception”
“I confirmed my booking to rent a car on oct 2, 2024, my pick up time was 12 noon on Oct 4, 2024. I went to location 1052 W high St. Lexington on time. Enterprises representative said, car is not ready yet so need to wait about an hour. I requested him I am going to urgent meeting to DC so I need car on time. His answer was so irresponsible and rude. He said, others also waiting there so we don't have car. I have confirmation booking but I think he sold my booking to others because of high demand. I waited hours and ours but he did not give me car and there is no guaranty what time he can provide car for me. It was so discouraging for me, because I was going to miss my important meeting. He couldn't give me any car and I searched other company and booked new rental, because of my immediate booking I paid almost double price for other car rental. I thought enterprise is a well reputed company but because of this experience I am so disappointed. Because of his negligence I got trouble and extra paid. who will pay me extra cost?”
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Colin
3 reviews
GB
Rated 1 out of 5 stars
Scammers read on and avoid
Always used enterprise in the past but never again. They now scam you with scaremongering tactics and lies about insurance. So their scam works like thus. You look at hiring a van or car online. Choose your vehicle at what seems a reasonable price. You book it and pay for it. In our case £138 for a medium size van for 3bdays. All good so far!. When you go to pick it up you pay a £200 deposit which is presumed ly to cover any insurance excess. Fair enough. Then the scam comes. They tell you the insurance excess is £2000 for any small dent or scrape that can be felt with a finger nail or (and here's the rub) a chip on the windscreen drivers side!! So you feel a chip on the screen is out of my control, I can drive this van really very carefully but still get a chip on the screen which will cost me £2000! So 9 out of 10 people pay £25 per day extra to avoid the possibility. There is no way this company have a 2k excess on their vehicle insurance. Otherwise they would take 2k deposit. Liars and scammers. Dishonest and untrustworthy. Look at others who charge a bit more without the last minute rip off scam.”
“Excellent customer service makes a world of difference.
We want to thank Jordan, Dominic, Logan, Randal and Carolina ( I asked for everyone’s names) for treating us so well from the second we stepped into the building to the moment we dropped our car back off!
See, we ( my husband ) had made the mistake of trying a “deal” he saw online from Budget/Dollar.
When we arrived, the level of aggressive rudeness and unprofessional attitude on full display from the Dollar employee was bad enough for me to not be able to write it all down here and caused me to literally slide over to the Enterprise counter next to it ( we are at the Mesa Gateway Airport) just to gather my composure! YourEnterprise employee was amazing and unnecessary apologized for the Dollar guy !!!! She even suggested going back over by the mall because they are KNOWN FOR BEING GREAT!and that’s where we normally go.Shes Absolutely correct!
We have rented from Enterprise multiple times and from the Southern Ave Mesa location ! Why were we stupid enough to try a “deal”? Never again. As I walked in the office I was greeted immediately with a smile. I told them I was sorry for my gruff but I had just come from a very bad experience and was now hours late to get on the rode. It all melted away and before I knew it I was given a better deal on a great car for more time with great service!!! What a turn around to send us off down the highway to Halloween at Disneyland!!🎃🖤 Thank You ALL.”
“I rented a car and had a bad experience. I was told that I would receive a call to resolve the issue. I was never called. I persomally will never rent from enterprise again.”
“Didn’t say anything about a $500 deposit online or on the phone. Waited till I got there. Walked away from that mess. The price shown online needs to be the total price of everything!!”
