“Enterprise gave me a car with low tire pressure they gave me a car with a front end that pulled hard to the right and would shake at times. They don’t test any cars when they come back in they just pass it on to next customer so they can pin the damage on them. They also left a pending charge on my card after telling me they wouldn’t charge anything on card I have been waiting a week for pending charge of 576.00 to be removed from my card. The customer service is horrible at best and watch for them charging for days you don’t have car. The representatives of this company will lie to your face to scam you out of your money. Never go to Enterprise in Danvers on 114 unless u wanna be screwed over.”
“Reserved a car with enterprise only to be told the night before they rented my car out and nothing was available. Reliable? Not even close. The manager called the next day to inform me he found a car for me. By that time...hours after my scheduled pick up time I was half way to my destination. Don't count on this company to have the car you reserve or even have one available. This is the worst rental experience I've had in my life.”
“THE ENTERPRISE NEW MANAGER IN NORTH MIAMI DIENNA J DOES NOT KNOW HOW TO DEAL WOTH CUSTOMERS NOR KNOW HOW TO ADAPT WHEN OTS BUSY HER CO WORKER SAID SHE WAS OVERWHELMED IN WHICH YOU DONT NEED TO APPLY FOR A MANAGER POSITION IF YOU DONT KNOW HOW TO DEAL WITH CUSTOMERS WHEN ITS BUSY. SHE WAITED ALL THE WAY TO THE RENTAL CAR PLACE WAS CLOSED TO TELL THEM TO CANCEL MY RESERVATION AND NOT LET ME RENT OR LEAVE WITH A CAR LEAVING ME STRANDED ALL BECAUSE I ASKED HER WHAT HER NAME WAS FOR MY RECORDS SHE GOT OFFENDED BY THAT BECAUSE I GUESS SHE KNEW OR HAD AN IDEA I WAS GOING TO CALL COOPERATE”
“My husband booked a reservation online for the Newberry SC location because our only vehicle broke down. We purposely called instead of booking online because we live in the middle of nowhere and had to pay $125.00 to get a ride into Newberry and wanted to be positive there was a car available. All of this for him to be told sorry we have no cars. 2 calls to corporate with nothing being done except being told sorry for the inconvenience. Refused to pay to get him back home so my 56 year old husband with cancer is now as I write this is walking the 5 1/2(yep that is the time google is giving us for the walk!) hours back home. They do not care about anything but their bottom line, corporate greed at it's best. Absolutely disgusted with their behavior!”
“Avis car rental in Denver, CO charged us for fees that we declined. When we realized on the credit card and called they wouldn't refund us. They said they have many calls about extra charges. This company had horrible customer service when we stood in line for over an hour at midnight waiting on the car. Then they made us walk the parking lot and seach for the car. When we went to take it back they didn't even have an open entrance for returns. Worst customer service ever.”
“My car was damaged by another motorist and while I had it in Carsmetics getting fixed, enterprise charged me for 4 days and I only had it for 3 days! And on top of that, they told me I had to pay a $50 dollar deposit that I would get back when I returned the vehicle and when I returned the vehicle on the 3rd day at 8:45 am. They told me I wasn’t getting my deposit back. I argued the fact that I was told that they would refund me my money and the employee went into the computer and refunded me my deposit. I will never do business with the Enterprise located at 110 S US 301 Hwy in Tampa ever again. I had to pay for an extra day and nobody callus tell me why! Say clear from this location unless you want them to scam money out of you by charging you an extra day with no explanation! I wouldn’t give them a 1 star because they don’t deserve any stars at all. They are a bunch of crooks!”
“They cancelled my reservation at the very last minute, 11:46 am for noon pickup. They told me there were 44 people ahead of me to be rebooked, but let me reserve the car prior to that with no issues. Don't book ever with Enterprise. They overbook ridiculously and even though you have a confirmation number, you will likely get a last minute cancellation and be left with no car and no options. This organization cares only about money, not that you thought a reservation meant you had a car.”
“This is a cautionary tale. Please read it carefully.
I rented a vehicle from the Phoenix airport to drive to Sedona (one way rental). I picked the car up at 2 pm on May 3rd and returned it same day to the Cottonwood location. (closest location to Sedona open at time of dropoff)
Mistakes I made:
1) The Phoenix airport rental pickup location is in a dark garage. I didn't look closely enough at the car in a location that was well lit. Had I done that I would noticed some very old scratches on the vehicle)
2) Drove the car without stopping to the rental location-which is a "franchise" location. Mistake #2: Enterprise corporate and "franchise" locations are at odds with each other, especially when it comes to the "condition" of vehicles that are dropped off. Corporate crucifies the franchises for not noting damage to the vehicles and they guy let me know that. He promptly noted all of the minor scratches that he saw on the vehicle that I missed as well as some damage to the undercarriage that I could have never seen.
3) When I returned to Phoenix I contacted the location manager and told him what happened. I noted that I drove the exact distance to the Cottonwood location (verified by the mileage) and clearly I didn't run into anybody because there was no damage to the vehicle other than the minor scratches that were really old. I'm not sure how I would have known that there was something wrong with the undercarriage because I'm not a mechanic. He said that he couldn't do anything about it-that it was out of his hands.
So now I'm paying a $1,000 deductible for something that I didn't do. And Enterprise was not understanding or friendly about this during the investigation process.
Some things that I need to let you know about Enterprise:
1) Don't mistake the "bouncy" and "happy" reps in the lot that show you your car as looking out for the customer. They're trying to get points for friendliness that rolls into the reviews that people place and get them awards. They're not going to help you or have your back when you come back and say "We looked at the car together, you didn't see anything, did you?"
2) TAKE PICTURES OF THE VEHICLE FROM ANGLES IN DIRECT SUNLIGHT. It's the best way to protect yourself. Look at everything on the vehicle-including beneath the vehicle-and if something looks funny, ask for a manager to note it.
3) If you're going to drop off at a Franchise location, have your pictures ready and make sure you are there when they are inspecting the vehicle to protect yourself. Don't just leave the keys or you may be surprised.
I'm sharing my experience to earn others about the dysfunctionality that exists in this process at Enterprise because I normally rent from Hertz and have never had anything like this happen.
Good luck.”
“Called ahead for a car pick up after dropping off my luxury BMW only to have one option. a freaking minivan. The service person (Miles) was not very accommodating. Then there was a wait of 1 hour while they cleaned the only vehicle they had left, which was used to transport me from the dealership. This is the 702 Rockville Pike location. I was not happy with the service I received considering I called ahead and was reassured they would have a nice vehicle for me. Otherwise I could have delayed my drop off by one day. My guess is that I will have to put gas in it myself considering they had a discussion about gas codes and how they can’t fuel the car. Now the phone is ringing off the hook.”
“Call to rent a car for two days. Confirmation number in hand. Right before I’m leaving to pick it up. They leave a message on my phone stating sorry we do not have a car available for you. Every time I tried calling back to speak to someone at the pickup location. They see my phone number and pick up the phone and hang up! This is no way to run a business! I will never use them again.”
“No responce to complaint. I spoke with 5 representatives over 5+ weeks; Including the "escallation" specalist and I NEVER RECEIVED A CALLBACK, EMAIL OR TEXT.
Why have a customer service if they do nothing. Very frustrated and disappointed and asked huge waste of my time and energy.”
“Made a reservation after reading policy they lied when I got there they didn’t accept my reservation
Called them on the phone at the headquarters and they made a different reservation at another location and promised me everything was set , got there 2 hours later and they lied !!!!!!!!! I hate enterprise!!!!!!!!!”
“11/11/24- gave 1 star because you can’t give 0.
Info: enterprise, national,Alamo are ALL the SAME company!!!
11/8/24 made a reservation over the phone for Tampa airport pickup at 12:30AM 11/9/24 due to flying in for an urgent family emergency.
When I landed, I chose my car but then could not get out of the airport due to the reservation having the wrong date of pick up, as well as the wrong drop off location that would have cost me an additional $300 charge.
The man who took my reservation made the pick up for 11/12/24 not 11/9/24. When I tried to make a new reservation I was told I would have to wait in the airport till 7am when the counters reopened. I tried explaining I was trying to get to a family member before they passed. Nothing, just kept saying I had to wait there was nothing they could do.
I reached out to Budget, not only did they listen, they had a car brought in for me. Sadly I still never got out of the Tampa Airport till 4am and was too late by an hour. Had Enterprise just done their job, I would have had time to say my good byes.
On 11/10/24 “Marissa” from Enterprise (813-304-8504 not sure that is a correct name) left me a Vm using my correct name asking for a pic of the vin number of the car I had taken as it was missing from the paperwork.
Seriously?!!!!
I text back stating I not only did not have their car, but that I would never use them again.
Her text back were unprofessional, no apology.
We went back and forth a few times and when I said I would be reporting her she pulled back all the text she had sent me. I did screen shot them. So to remember never to deal with this company again. She responded 1 last time and called me now by a differnt name. Supposedly she sent her response to me by accident as she had been talking with another client.
Even worse!!! Do your job and watch what your doing!!! This proved my point exactly!!!
So unprofessional. They made a mistake, took no responsibility for it, she called and was seeing the original correct reservation now and then made it seem as she was doing me a hugh favor by cancelling it and not charging me.
Their horrible customer service and mixed up computer system caused me a great heartfelt loss that I will never have a chance to change.
Please do not chance any important meeting with this company. They, Marissa, will show you absolutely no sympathy, empathy, or professionalism for THEIR MISTAKE.
Amy S.”
“I called in the morning to get picked up and reserve a car. The woman I spoke with said I would be picked up at 12. At 12:20 I called, knowing they close at 1 on a Sunday. After waiting 15 minutes to talk to someone, I spoke to the same woman and she said the car was waiting at the location. I told her I had asked to be picked up and she said there was no request for a pick up and said this was the first time she had seen the reservation, even though SHE had made it, the same woman. And it was too late at that point to pick me up. And I am really angry because I needed a car for tomorrow and I cannot get another one from anyone else in time.”
“I rent cars for enterprise issaquah location for about 20+ years, never have had any bad experiences in the past,today 11/09/2024 i have the worst experience on my life at this location with the guy at the front desk, I give my driver license which expired yesterday 11/08/2024 and have a hole on it and I give my temporary paper license driver to the guy at the beginning the guy doesn’t want to take my old driver and my new temporary driver license,no ,no,no the guy wants a plastic real license driver, I explained the guy i was waiting for my new driver license,then every single time on the pass I used my debit card and same debit card to pay for rent,the guy refused to take my debit card, I explained the guy that I always used my debit card and same debit card and he still refused, I explained the guy online i read that i can use Nd show my driver license to pay for the rent,the guy refused ,the guy doesn’t care about what inline said his location his rules,the guy ask me for my house rental contract,paystub,electricity bill,nad he keep going and going and going (looks like the guy doesn’t like hispanic customers),wors,worst,worst experience,and the car the guy give me has a flat tire,rear camera holding with electrical tape,car leaking oil like crazy,shame in the guy and the location,I keep calling guy because he doesn’t even have name tag,”
“They suck. Tried to do our rental car it was over 1,300 supposedly there was a cap or credit limit. They would not let me split the payment onto more than one debit credit card. Asked if we could pay everything in cash they would not accept cash!!! They said we can't do anything about it it's systems. It's nice that no one's responsible but systems which means no one takes responsibility for the s***** work they do.”
“Your associated location in Burnaby, BC, got my signature under duress on a tablet for the receipt of a vehicle, and mislead me about the car I was signing for. It was raining, and the enterprise staff member was late, aggressive and disrespectuful. However, I ended up signing based on the fact that the rental was for only a day, the "reputation" of Enterprise, the pressure of being late for work (due to your employee's tardiness). Everything about the process was irregular. The next day the called me to say the car had a damage, and it would be on me. I called and emailed multiple times to explain the irregularities in the case. Since the shady employee had already obtained my signature in a tablet, Enterprise did not bother to call me back to investigate. Once Enterprise has your credit card, they will just bully you into paying or else. I emailed Customer Service multiple times but the only response i got was that my complaint had been forwarded "to the highest level of management above the location". Their only investigation appears to have been to call the location that pinned a damaged car on me, and believe them. I was never called to hear my side. The irregularities were NEVER addressed.
Six months later and I still feel I was scammed $405 and feel bitter about it, for which I decided to file reviews, so people become aware. I understand it could be a bad staff member, or a bad location. However, Enterprise did not listen to me, and limited itself to call the ofending location, and believe them. I tell people that if they wish to rent from Enterprise, better take both picturec and video of every corner of the vehicle. If it is raining, or any duress situation, be aware that once they signed in their little tablet and Enterprise get hold of your credit card, you will no have recourse. I was made to feel totally powerless.”
“I had to put my car in the shop for repairs and my insurance company paid for rental car for 7 days. The enterprise 210 Texas Columbia mo. Refused to release a car after being paid for.”
“I had a car accident on 10/31/24. I received my rental car on 11/1/24 a 2024 Nissan Altima and the tire light came on saying low air. I noticed to the tire cap was missing, therefore I put air in the tire and purchased a tire cap from Walmart hoping this would fix the problem. On the morning of 11/2/24 I was driving to work and the tire light came on saying low air. I called Aiken enterprise to inform them, I was told by the rep they did not have any cars available and that I could take the car a local service shop. I informed the rep that I was on my job and didn’t have time and she eventually offered another car. I went to switch the cars and was given a Toyota Corolla because they told me it was the only car available at the time I explain to the rep that I needed something bigger but as I’m doing my paper work A WHITE GUY comes and a black girl ask him what type of car he needs??? After driving the car I noticed a mold smell and purchased air fresher hoping things would get better. On Monday 11/4/24 I contacted Aiken rental car and spoke with the same female regarding my desire to exchange. I was initially told they didn’t have nothing available due to the hurricane causing a shortage, I was also told I could call around to other locations in my area at see if any cars were available but would be charged a restocking fee. Rep also said i was already on a call back list for another when it becomes available. On 11/5/24 I called Augusta aviation location to see if they had a car I could switch into . I was told that an email would be sent to Aiken to call around to all enterprise locations in the area and have the car replaced. I was also told someone in Aiken would reach out to me within 24 hours. 11/6/24 I didn’t receive any call from anyone regarding my issue. Therefore I called Customer service hoping for some assistance . I was told by the rep that a message would be sent to Aiken location and someone would call me back Friday. 11/ 7/24 still no calls from Aiken or anyone at Enterprise. I again called enterprise customer service and explained my situation. I was told a message would be sent to all enterprise location in my area and someone would be calling me on Friday for to switch the car . 11/8/24 , still in the same situation. I called Aiken at this time and requested a Manager to resolve my situation. I was put on hold for several minutes then the rep told me a manger would be calling me back later this afternoon to switch the car. No one has yet to call me or do anything to assist with my issue, I understand there’s a car shortage related to the recent disaster but also understand that Customer service reps and managers should do their best to resolve any complaints. I have never been so disappointed. Someone need to really look into this location and have there employees properly trained!! Customer satisfaction is not a priority for this location!!!”
