“Avoid with all cost, vehicle rental scammers
Rented a van over the summer for a few days in July 2024, returned and inspected by a enterprise employee and fully refunded my security deposit. Over 2 months later received a bill for "impact damage" plus expenses and loses for a total of £785 They could not provide me with any photographic evidence of any "damage" or an explanation on why it's taken over 2 months to bring this to my attention. I'm now Constantly being harassed with emails and letters in the post, threats with debt collectors, absolutely disgusting behaviour, unprofessionalism. I've been forced to make a complaint to the BVRLA who monitor dodgy vehicle rental companies like Enterprise who scam people. As a customer for years with this company I will never use them again, they are a disgrace.
Date of experience: 18 October 2024”
“Went to pick up an suv in south Boston Va. on 10/25/24. Went in and the girl at the desk was dealing with 2 women. I stood there for 15 minutes without even a hello or I will be with you shortly. Finally she asks if I’m there to pickup a car. I say either that or cancel and she says ok I’ll cancel your reservation. The 2 women she was helping could not even come up with the name they were renting under and called a man to see what alias he rented under and they tried 3 different names. I have rented from here quite a few times but I will never step foot in they’re door again and I will tell everyone I know to not use these people.”
“I went online to rent a vehicle from Enterprise I selected the location closes to me namely Clinton SC, I made the reservation with no problems, within 5 minutes Enterprise in Fountain Inn SC called me informing me the Clinton location was closed, a gentleman named Hunter informed me they could NOT accommodate me for a pickup as Monday the 4th they are short maned, I’ve rented from Enterprise for 28 yrs, I even was the approving authority for rentals from Enterprise when I was in the military for 28 yrs, unfortunately Enterprise is not what they use to be, My main question is, Why is the Clinton SC location still listed online if they are in fact closed,???”
“We had such a bad experience with one of the associates in Des Moines, IA location. From the moment we walked in you can see how unhappy she was, not a single smile on her face just anger. After a few min of conversation with Jackie Baldwin, she showed her true nature. She was angry, unhappy, rude, unprofessional and negative. She called us being rude and even mimicked us. I was ridiculous and I thought what kind of monkey you have in this office. You could feel how miserable she was. She's for sure hates her job, people and her life. Please avoid that location and Jackie Boldwin! I called area manager, but never heard back from them.”
“I RESERVED a vehicle with them twice in advance and both times they stood me up at the last minute saying they didn't have any vehicles available. I had confirmed the day prior. They didn't have the nerve to even notify me. I've rented a lot from them in the past with no problem but do not recommend them to anyone looking fir a RELIABLE service.”
“If you’re planning on renting from nterprise in Charlotte, NC south park location, here’s my experience. I made a reservation online, but when I arrived, the location had no cars available. The staff on-site explained they couldn’t reach me ahead of time, despite having my email on file. It was disappointing, especially after planning everything in advance. Make sure to double-check availability by calling them directly if you have a reservation to avoid similar issues”
“The dirtiest cars I’ve ever had to rent after my car accident. I was given Enterprise for my insurance carrier to use to rent. A car from them. Car was filthy. Had bugs in it. Wheels were shaking felt dangerous in the car. They replaced the car twice got tired of getting cars of disgusting and dirty and I felt unsafe. I went to an enterprise car dealership by the airport and The refused to change the car for me. When I told him the car wheel was shaking. They told me I had to take it back to where I originally rented it from this is totally unacceptable. If you have to rent a car stay away from Enterprise Rent-A-Car. They are some of the worst vehicles on the road, they smell bad. They smell like cigarettes and other odors in the vehicle have chip windshield and one of the cars. I’m driving now I recommend staying away from Enterprise a supervisor was supposed to call me back. It’s almost been three weeks. I have not heard from anyone so just so you know if you try to get in touch with them at corporate they tell you somebody will call you but nobody ever does.”
“I had accident. Wanted compact car. Called before I came told no problem several compacts arriving. Got there told no compacts so they gave me a midsize and charged me 20 a day a compact would have been 10. I was told to call tomorrow before I come to get a compact and I called and was told I’m not getting one cause my reservation doesn’t say compact. Out of desperation I called customer access on tue around 5pm no call back. When I called back today I was told I would get a cab within 25 hours. I still have a car I can’t afford and no one can either give me the compact I want or leave me with car I have and charge me for a compact. I’m a paying customer and this is how I have been treated.”
“Reserved a Luxury Vehicle on 6/30/24 to pick up in Las Vegas on 10/21/24. Apparently, that's not enough time for Enterprise to ensure a vehicle is available because when we went to pick it up, there were no cars. Agent initially said cars would be arriving within 45 minutes, but when 45 minutes turned into 4 hours, he said they would be getting no cars for the day. Unfortunately, we had purchased tickets to the Hoover Dam that we did not get to use. I called Enterprise to request reimbursement for the cost of the tickets and was basically told to go pound sand. So, no rental car + no offer to reimburse for tickets = no more of my business for Enterprise. Avis and Budget gets my business going forward.”
“I am highly dissatisfied with rental agreement from 7/25-8/20. I was charged $587.38 for insurance I did not request, despite being assured by associate Landon that I would only pay a $300 security deposit which would be refunded entirely. Manager Dior was unable to resolve the issue, stating I'd be reimbursed by the other drivers car insurance, which was false information. I've been requesting a refund for two months now. Each time being told that the Regional Manager will contact me. No one ever reaches out. Enterprise takes advantage of their customers - DO NOT GO TO THIS HAWTHORNE NJ LOCATION.”
“Order a car yesterday for today was called last night and told that the vehicle wasn't available for 10:00 a.m. pick up ask if I could pick it up at noon said sure called me the next morning no car ready at noon can't get one to four I changed my plans again then they called me 10 minutes before the rental to tell me no car is available at all what the hell is that.”
“I made and confirmed two reservations, but both times I was informed there were no cars available at the location. I ended up stranded. Customer service was unable to resolve the issue, and the escalation team was unhelpful and disconnected when I asked for an employee ID. I recommend staying away from this unreliable company.”
“This was one of the worst experiences we have ever had, Not using the claim from the Insurance, because Enterprise people do NOT support or help their customers during this most difficult and trying time. We will Never use Enterprise or recommend their services to anyone. No callbacks, no answer of the homes, even support lied to us. Lack of communication, incompetence and poor business ethics.”
“Very poor experience. I
Rented through priceline.
My cost said including fees etc. I get there and they said I never paid. Which I did. They then said I couldn't use a spouse's card. I asked if I could use debit. They then asked for a utility bill. Originally they said I would only need I.d and insurance.
I asked them to repeat the Total and suddenly they added an extra 300$... going from 200 to 500 was outrageous. I explained i paid through priceline already and they told me i shouldnt have a charge and to call my card company to contest it. This was a huge waste of time. I was unable to rent and just canceled my entire trip.”
“DID'NT HAVE WHAT I RESERVED 2 WEEKS IN ADVANCE. I SHOWED UP 30 MINS. EARLY, YOU'D THINK I JUST BROKE ALL THE RULES. THE ASST. MANAGER WAS WHO WAITED ON ME. VERY COMBATTED I FELT LIKE I WAS TRASHED THAT JUST WALKED IN. SHE DID NOT HAVE THE SUV I RESERVED THE PROCESSED TO BAGGER ME ON WHAT CAR TO TAKE. I WAS ON MY WAY OUT OF TOWN, THIS WAS THE LAST THING I NEEDED. SO THEN SHE OVER CHARGES ME FOR THE VEHICLE SHE GAVE BY 20.00 A DAY. FROM THE PUBLISHED PRICE ON THE ENTERNET. THE VEHICLE WAS A LOW END SUV... NOT A HAPPY CAMPER !!!”
“Having a scheduled 9am pick up and reservation from the autobody shop, enterprise waited and picked me up at 930. Arrived at the shop for them to tell me it would be 45 minutes to and hour for till I could get my car. At almost and hour and half, still no car. What is the point of an appointment and reservation if they can't keep it. Go some place else. Incompetence at its best.”
“I originally picked up a car from the Delray location of Enterprise, but it quickly became clear that the vehicle had serious mechanical issues—it was leaking oil and jumping dangerously. When I went back to Delray, they told me they didn’t have any cars to switch me into and advised me to go to the Pompano location, where they said they had inventory.
When I arrived at the Pompano location, one of the associates confirmed they had cars available. While I waited for him to finish assisting another customer, the assistant branch manager Thomas Upegui approached me and rudely asked how he could help. I explained the issues with the car, and instead of resolving the problem, he told me to go back to Delray and claimed he wasn’t obligated to switch me out. His attitude was dismissive and rude, and despite the fact that I saw him switching out cars for other customers, he refused to help me.
I can’t help but feel that my skin color may have played a role in how I was treated, especially since roadside assistance had specifically instructed me to go to Pompano to resolve the issue. It’s beyond frustrating that, after visiting 10 locations, Enterprise still didn’t care about my safety or the mechanical problems with their car.
To make matters worse, after roadside assistance escalated the case, I was told to wait at the branch. Instead of helping, the assistant branch manager threatened to call the cops on me—for following their own instructions! This experience was not only deeply unprofessional but felt discriminatory and unsafe. Enterprise clearly doesn’t prioritize customer safety or treat all customers equally.
I will never rent from Enterprise again, and I urge others to be cautious. This company doesn’t care about your safety or your experience.”
