“Picked up the vehicle only to find it had a tire going flat. Also, dirty on the outside. Back window was covered with dirt! Had to drive to Enterprise where it was swopped out for a second vehicle only to find the inside windshield was so dirty that I could not see through it when the sun hit it. Unprofessional and disappointing!”
“On September 03, 2024 I returned a car to Enterprise Atlanta airport. I we had a sudden emergency and did not get all our belongings out. I just knew that it was never going to be recovered (I had a similar incident years ago and was not returned my property). God is good and He does have amazing sheep. One of those sheep clean the mini van and actually return our property. I would love to thank him or her for doing the Godly thing. Thank.”
“I had placed a rental at the highway 80 location and I guess there was an issue with my cards not being able to be read by the chip machine ,
but at the same time I did have 2 different representatives on the phone that could clearly have verified the information that been needed to get the rental done, .
Their machine only does the chip I never had an issue with this before in the past, as time went on, which consisted of about an hour myself when the supervisor kind of had words towards each other and it just was very uncomfortable situation.
When I asked if I could speak to the district manager, his reply was that he was not giving me her personal number. I never asked for a personal number but being that she works in the business field I would think she would have a cell phone number?
So all he did was give me her email address. For me it was approach towards me. It's not hey what's 😕 going on.”
“Two late planes and of day, 50 people waiting in line up, the team at Enterprise London, Ontario were great, polite, patient and very helpful for my rental Aug. 39, 2024. Great car, good mileage and fun to drive! 5 star for sure”
“It's been a while since I felt discriminated against. How easy this process should have been for it being a rental reservation through my insurance and it was not shocked me. Not only my experience I had to pay for a day too even though everything was reserved through my insurance. And I am 6'3 over 400lbs and instead of giving me the Malibu that was within my range and on the property they gave me a Versa. I will definitely be disputing these charges with my insurance but very poor customer service on Enterprise side.”
“I, returned the vehicle and hour earlier, there was about 15 people ahead of me, I've been renting car from the Goldsboro location for years,never had any issues or damages to any vehicle I rented, so I dropped the keys in the Dropbox about 8:15, they said they checked the vehicle in at 7:55 am, how is that possible, I was on the road returning the vehicle at that time, wich is a lie, I called the next morning, they said there was two dents on the passenger side doors front and back, before I dropped the keys in Dropbox I checked that side of the car there was no damage if there was I would have taken photos of the dents, people when u rent a car from the Goldsboro location always take photos of all side of the vehicle before u leave, or they will lie and pin damages on u that u never did, Stay blessed people, God knows what really happened.”
“Having seen their 70% Negative Reviews on TrustPilot, I can understand why I had bad experience with Enterprise. I received an email from Debtist.de demanding £70, on behalf of their client Enterprise Car Hire, claiming that I owed them an unexplained £20, when hiring one of their cars on the Continent some 17 months previously. Enterprise had tried to debit this unexplained £20 from my credit card some 2 months after the rental period. Not surprisingly MasterCard rightly blocked the transaction, citing that it was unauthorised and possibly fraudulent. Without even informing me, Enterprise went directly to this German Gestopo Debt Agency to retrieve this £20, to which this Agency added a £50 Admin fee for good measure. For Enterprise it was very much a ‘bull in a china shop’ - their attempt to debit my credit card failed, they assumed the worst, so they resorted to the mob. As for Debtist.de, they operate a zero tolerance gun to the head policy, and I eventually gave in, only after a week of emails when this Agency finally explained what the £20 was about. Apparently it was the Admin fee for a speeding fine whilst I rented the car. The moral here is if one’s Credit Card fulfils its security checks and obligations on your behalf and blocks unauthorised transactions, then it’s YOUR fault and you’re still liable. There’s a new world order now, chasing debtors costs too much money, you only get ONE chance, miss a payment then the mobsters are called.”
“Waiting for more than an hour just to rent a car I reserved 4 days ago… sigh! Still waiting at the Manteca enterprise Rent-A-Car location. And, this is not the first time. I have given the same feedback before, but Enterprise Rent-A-Car at Manteca, doesn’t seem to care”
“Rented from e enterprise in Madison indiana they call 20 minutes before pickup time to tell me nothing is available after I had it booked for over 3 weeks horrible do not ever rent from them”
“Please don’t NEVER rent a vehicle from them.They wait til you get to the location to tell you you need a credit card to book a luxury vehicle when they website doesn’t say that when booking.Thanks to them we was late getting on the road for the trip.And then the lightskin guy at the Two Notch location tried to get out of pocket but I humbled him very quickly with they unprofessional self’s.”
“Reserved a car a month in advance. Day of pick up, the lady told me I don't have a reservation, the email I had was fraud, and for me to get into the only vehicle she had I needed to bring her $300 CASH! I rented from another location and returned it early. Now they are trying to charge me $10 for tolls the day after I returned it and $10 for a service charge 2 weeks after I returned it! Wtf is this? Just random charges being added just because?”
“Rented from North Miami Beach Enterprise and was very happy with the service. The staff is great with providing the vehicle being requested by the customer. Although they have lots of customers they always make sure they have staff available to assist all the guest. Thank you North Miami Beach staff for having great customer service skills. Can't wait to rent my next car.”
“I went to Chicago alsip enterprise car rental.Adrian Cerrato.was very help full .provide very quick service. Soo impressive. I will rent a car again by enterprise”
“Enterprise has the worst customer service.and they took my money for a full day rental that was returned early.still waiting on corporate to reach out to me...Stay away from Enterprise car rental at 8024 Covington hwy lithonia Ga”
“Where do I start? If i could leave zero stars, I would! We rented a car for a trip, when we went to pick up the car were told my husband was on a Do Not Rent List! There was a bill from 2019 ..5 Years Ago!! We weren't even aware of as this is a Corporate account w a Fleet vehicle!!! Obviously a bill is going to get paid! Literally for $139!!! I have spent multiple days calling trying to get resolved... will just rent from another company as this is the WORST CUSTOMER SERVICE I've ever dealth with on all accounts! Was told today I will get a. call back from a manager when one is available... what an absolute Joke!”
