“Made reservation showed up and they said sorry no cars...the guy even agreed it was a poor buisness practice but said they do it all the time offered me no help what so ever...”
“Paid for a 4 day rental at Denver airport. They folded a stack of papers and directed me to walk outside and see Lexie to get my car. Got in a Hyundai which was newer and ran fine. Returned it at 445 am on the day it was due back and the gentleman instructed me to leave the key in the car and I was all set, the invoice will be emailed. About an hour later I received a text stating that my rental was due back soon. Checked my email and never received the invoice. Grabbed the paperwork that I got when I rented the car to call and see what the issue was and the paperwork that I was given to hand to Lexie was for another customer who isn’t returning the car for another 11 days. I open my app and it shows me over my rental agreement in a white Toyota. Tried to call customer service and got nothing but frustrated as they were unable to help. Couldn’t even understand the lady that answered at the call sender as her English was horrible. Long story short he’s out driving my rental they have on my agreement and I returned his 11 days early. Second issue with enterprise this month.”
“Tome Mark and his team at the enterprise Houston location , Texas was incredible helpful and very efficient!
So impressive he provided a quick services , so will rent a car again there .”
“Our car needed brakes while on vacation in New York. The Ithaca NY Enterprise location on Cascadilla St made our getting a rental while repairs were done go smoothly so we could continue our vacation. Both obtaining the rental as well as returning it were a lot easier than expected.”
“Absolutely the worst! Promised me a car make and model they didn't even own. Then proceeded to give me a car in a lower class than what I paid for. Would not admit to overcharging me. I refused to take a lower level car while being charged the higher rate. They could not understand the math. Don't get me started on their rude staff. They have permanently lost my business.”
“This privately owned business hires recent undergrads who constantly rotate and have no proclivity nor nuance of customer service or retention.
Been a dedicated customer of the "Los Feliz" outlet in East Hollywood... for eight years.
Whenever they 'reset' the CSR's every six months, certain company databases are also wiped of any prior renter clearances and other pertinent information. For debit users, this means two forms confirming proof-of-residence, workplace info, and two references with phone numbers are removed from their databases. This is not good for returning customers... like me.
I rely on debit card transactions (due to prior identity theft which destroyed my credit) so they always demand proof of information after every staff reset until I complained.
It got better... until new staff was rotated in and the same spiel of providing proof of residency and necessary forms of paperwork again.
I am done with Enterprise and their archaic foolishness, even listening to their usual harangue of asking me for high marks when customer surveys are sent out. What? Are you kidding me? After making debit users feel unwelcome and demanding more personal information than credit users, they have a nerve to ask.me for a great rating. BwaHAahaaa!
What U.S. born citizen keeps mail on their person to prove residency when renting a vehicle? Who actually receives snail mail nowadays?!?!?
So, I give one star because I cant give no stars.
Oh. I forgot to mention, 50% of my renting from Los Feliz Enterprise involved filthy, smelly, dog hair, un-maintained (no oil, off alignment, flat tire) vehicles.
Go elsewhere for better service and fair treatment (as a debit user).”
“Picked up the vehicle only to find it had a tire going flat. Also, dirty on the outside. Back window was covered with dirt! Had to drive to Enterprise where it was swopped out for a second vehicle only to find the inside windshield was so dirty that I could not see through it when the sun hit it. Unprofessional and disappointing!”
“On September 03, 2024 I returned a car to Enterprise Atlanta airport. I we had a sudden emergency and did not get all our belongings out. I just knew that it was never going to be recovered (I had a similar incident years ago and was not returned my property). God is good and He does have amazing sheep. One of those sheep clean the mini van and actually return our property. I would love to thank him or her for doing the Godly thing. Thank.”
“I had placed a rental at the highway 80 location and I guess there was an issue with my cards not being able to be read by the chip machine ,
but at the same time I did have 2 different representatives on the phone that could clearly have verified the information that been needed to get the rental done, .
Their machine only does the chip I never had an issue with this before in the past, as time went on, which consisted of about an hour myself when the supervisor kind of had words towards each other and it just was very uncomfortable situation.
When I asked if I could speak to the district manager, his reply was that he was not giving me her personal number. I never asked for a personal number but being that she works in the business field I would think she would have a cell phone number?
So all he did was give me her email address. For me it was approach towards me. It's not hey what's 😕 going on.”
“Two late planes and of day, 50 people waiting in line up, the team at Enterprise London, Ontario were great, polite, patient and very helpful for my rental Aug. 39, 2024. Great car, good mileage and fun to drive! 5 star for sure”
“It's been a while since I felt discriminated against. How easy this process should have been for it being a rental reservation through my insurance and it was not shocked me. Not only my experience I had to pay for a day too even though everything was reserved through my insurance. And I am 6'3 over 400lbs and instead of giving me the Malibu that was within my range and on the property they gave me a Versa. I will definitely be disputing these charges with my insurance but very poor customer service on Enterprise side.”
“I, returned the vehicle and hour earlier, there was about 15 people ahead of me, I've been renting car from the Goldsboro location for years,never had any issues or damages to any vehicle I rented, so I dropped the keys in the Dropbox about 8:15, they said they checked the vehicle in at 7:55 am, how is that possible, I was on the road returning the vehicle at that time, wich is a lie, I called the next morning, they said there was two dents on the passenger side doors front and back, before I dropped the keys in Dropbox I checked that side of the car there was no damage if there was I would have taken photos of the dents, people when u rent a car from the Goldsboro location always take photos of all side of the vehicle before u leave, or they will lie and pin damages on u that u never did, Stay blessed people, God knows what really happened.”
“Having seen their 70% Negative Reviews on TrustPilot, I can understand why I had bad experience with Enterprise. I received an email from Debtist.de demanding £70, on behalf of their client Enterprise Car Hire, claiming that I owed them an unexplained £20, when hiring one of their cars on the Continent some 17 months previously. Enterprise had tried to debit this unexplained £20 from my credit card some 2 months after the rental period. Not surprisingly MasterCard rightly blocked the transaction, citing that it was unauthorised and possibly fraudulent. Without even informing me, Enterprise went directly to this German Gestopo Debt Agency to retrieve this £20, to which this Agency added a £50 Admin fee for good measure. For Enterprise it was very much a ‘bull in a china shop’ - their attempt to debit my credit card failed, they assumed the worst, so they resorted to the mob. As for Debtist.de, they operate a zero tolerance gun to the head policy, and I eventually gave in, only after a week of emails when this Agency finally explained what the £20 was about. Apparently it was the Admin fee for a speeding fine whilst I rented the car. The moral here is if one’s Credit Card fulfils its security checks and obligations on your behalf and blocks unauthorised transactions, then it’s YOUR fault and you’re still liable. There’s a new world order now, chasing debtors costs too much money, you only get ONE chance, miss a payment then the mobsters are called.”
“Waiting for more than an hour just to rent a car I reserved 4 days ago… sigh! Still waiting at the Manteca enterprise Rent-A-Car location. And, this is not the first time. I have given the same feedback before, but Enterprise Rent-A-Car at Manteca, doesn’t seem to care”
“Rented from e enterprise in Madison indiana they call 20 minutes before pickup time to tell me nothing is available after I had it booked for over 3 weeks horrible do not ever rent from them”
