“I picked up a rental for a week the ladie took pictures of the vehicle with no damages reported. When I returned the vehicle a lady came out with a microscopic devise she said the car had ice pellets markings all over the hood we were 5 people and all never witnessed a rain drop is asked to see original picture to compare the lady said they were not available. Vehicle already had this microscopic damages I have witnesses”
“Rented a cargo van so I could move my apartment this week end. When I went in the clerk said he couldn’t find my reservation. Then after much hassle, “oh I found it but I don’t have a van available to you. I can rent you a car .” I’m 72 , with two hired hands to help and nothing to move my stuff with. Clerk didn’t care , he said “ it wasn’t me who maid the reservation.” What happened to this once excellent co . ?”
“I really had a bad experience with enterprise a car Rental Arbor Rd., Plymouth area Michigan. There was overcharged my credit card with something. I am not agree about it. They wasn’t clear about it when I try to complain. This seems like no one it was care about it no Manager contact me, when I request they hold my deposit for over three weeks , I’m still waiting for my deposit I rent a car all over United States from other campaigns I never experience or I received that kind of service before so if you wanna listen to me, I do not recommend to deal with enterprise car rental if you want to save your money and time”
“claim reference 78122304
I am writing to express my concern and disappointment regarding a charge of £1,494.95 that was unjustly taken from my account following a non-fault accident on March 22nd.
Despite my insurance provider, Aviva, being involved, this payment should have been charged to the appropriate third parties rather than to me. I have already raised this issue with the Financial Ombudsman, but I would like to give Enterprise the opportunity to resolve this matter directly.
I urgently request that you arrange for an immediate refund of the £1,494.95 to my account. Can you help me to sort this out as quickly as possible?
I have left a review on this below site
https://uk.trustpilot.com/review/www.enterprise.co.uk
If this issue isn’t resolved promptly, I’ll have no choice but to take this matter to all of Enterprise's social media platforms and share my experience publicly.
I look forward to your prompt response.
#EnterpriseRentACar, #NorthamptonBranch, #CustomerService, #RefundRequest #NonFaultAccident, #UnjustCharges, #EnterpriseHelp, #InsuranceIssues, #FinancialOmbudsman, #ResolveThisMatter”
“I have a motability car which had to go into the garage for repair after an accident which was not my fault. So a rented car was arranged for me. The rental car was not like for like, it was so low getting in and out of was a joke.
I left the rental car at the garage where I picked my car up from, BIG MISTAKE!!!
I had £101 taken from my account without my consent! Apparently when the rental car was collected it had a cracked headlight so I was charged the access for repair. I hadn’t damaged that car, so be aware of making sure the rental car is returned in the condition you got it in.
Enterprise will try and charge you for whatever they can get out of you!!!”
“If you wanna be late for a funeral and deal with incompetence rent period but if you would like the car that you reserved on time and professionals to serve, you do not do not do not rent here. This is your warning. They are rude. They are unprofessional. The young lady helped me didn't even get the reservation. Put in the computer when I ask for a print out at time of reservation made. She told me the printer was broke, which was a blatant lie.She just did not know what she was doing when I called corporate to complain that the car was not ready.Corporate said that the reservation was never made, which means she didn't put the reservation in correctly.So to sum up, do not rent from here.This is your warning”
“ENTERPRISE, AUGUSTA GA. ON GORDON HIGHWAY HAS THE VERY BEST CUSTOMER SERVICE IN THE 🌎 😊! WE'VE BEEN RENTING CARS FROM THEIR LOCATION OVER A YEAR!! THEIR BRANCH KNOWS US BY NAME & ALWAYS MAKES US FEEL AWESOME!! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ TO THEM!!”
“Great experience at the North Brunswick Enterprise Rental center. The employees were very professional and courteous. Especially, Joe Cuzzolino. He serviced my rental order, and was exceedingly kind, gracious, and accommodating. Thank you, so much!!!”
“I want to thank Erica at the griffin location I really appreciate her. She was very professional and very helpful with helping me returning the car when I was at car dealership.”
“I have rented cars from Enterprise for many years. DON’T ever modify your reservation! If you do, you’ll end up paying more just like you made a new reservation. My plane was a late night flight that was delayed 1 1/2 hrs so I modified my arrival time through their app to make sure I’d still have my car. It only cost me $100 to do that. But I didn’t find that out until I showed up to pick up my car. Even showing them my original rental confirmation didn’t change their mind. I was told it would be corrected by 5 different customer representatives on the phone but to no avail. I’ve spent thousands with them over the years but they are losing my business by saying they would correct the problem and then were unwilling to do so later.”
“I'm a Doctor AMF my wife is an engineer who owns her own firm and we are constantly coming in contact with people who don't like their job, are disrespectful, and not engaged with their clients..... HOWEVER. MY WIFE, OUR CHILDREN, AND MYSELF FLEW FROM ATLANTA HARTSFIELD (MAYNARD JACKSON) AUG 25TH,2024 TO MCO.... AND WE RETURNED THE JEEP WAGONER TO THE RENTAL COUNTER.... EVERYTHING FROM THE DEBRIEF TO GIVING US DIRECTIONS TO THE SKY TRAIN WAS PHENOMENAL..... THE YOUNG MAN'S NAME IS TC AND WAS RECENTLY PROMOTED TO MANAGER.....I SEE WHY.... GREAT ATTITUDE AND PRESENCE”
“I went to enterprise in garden city because they said they had vehicles available. When I arrived they said they had nothing until tomorrow and there was no way to get a car. I called the 1800 number because it was an insurance claim car a total loss…the lady on the phone says because of that they will find me a car and call me back. I did not get a call back so I called back and they said yes we have vehicles available you can pick it up at 3:00 so I proceeded back to enterprise and NO Vehicle. I was turned away AGAIN. So I give it about four days schedule another pick up this time different location and made sure that they had vehicles they said yes. So I get an Uber up there when I arrive they said there is a 400.00 deposit and they do not do insurance claims. So I said I will get it for one day the and they wanted to charge me 75.00 for a basic car and a 400.00 deposit. So with all that I said no and had to get another Uber. So in dealing with enterprise I am out already about 60.00 in Uber because this company can not get it together! DO NOT I REPEAT DO NOT WASTE YOUR TIME WITH THIS AWFUL COMPANY WITH NOOO CUSTOMER SERVICE!!!!!!”
“I have rented cars from the Enterprise Rental in Carnberry Twp, PA. Each time I had the pleasure of working with the manager, James Davis and he has gone over and above to assist me and providing me with cars that I have requested due to safety etc. Also he is always so pleasant to deal with no matter what I'm requesting. I can't say enough about James and his team. They are a 10+ and deserve the praise.
Thank you,
Koren”
“Aaron at the 8mile ferndale, MI location was very helpful & patient. I got there about 5min before closing time & had issues with my method of payment & he did not rush me and wasn’t annoyed at all. He waited until we sorted everything out & was very kind.”
“It didn't!!!! First we booked a minivan, we received a Toyota Highlander. We have 6 people, with luggage. We are so cramped in this vehicle. They are not doing anything to fix the problem except for, " you don't have to fill it up upon return." What! $40! Gee thank you. We drove from Michigan to Florida all cramped up, now we're on the way back. Tierd, cramped, and cranky. We have barely any room for our legs. We only brought one duffle bag each. Could imagine if we would not have been frugal with our packing. It's so stupid. When you book, reserve a mini can, you should get that. Oh how could I forget, we still got charged the same as if we had gotten a mini van. That might be my last time with this company. Sorry to say.”
“I had to use the Enterprise Rent-A-Car within the Gillman Chevrolet at 7000 Southwest Frwy, Houston, Tx. Travis is the gentleman that assisted me throughout my rental time. He was not only professional, he was friendly and understanding during the entire experience. He always kept me informed and comfortable with the process. Thank you for making a tough time much much easier. I'll definitely recommend this location to family and friends.”
