“So, this review is based on my experience with Enterprise at the San Jose Airport on 06-27-2024. My complaint was about the rental that I pick-up on my scheduled vehicle request being a SUV/Suburban style 4-door. I had an appointment and timeline that required me to be on time and ready to go. I received my rental and completed the necessary paperwork, signing, etc. and left for my appointment.
While driving to my appointment, I began scanning the vehicle for its cleanliness and found the exterior of the vehicle was dirty with water spots on and around the vehicle. The windows were water spots and specifically the front windshield was unacceptable. Upon my arrival to my appointment, I opened the rear passenger doors and found the back seats were in the down position with dirt debris on the floor mats. I up righted the seats and oh my god, the rear passenger’s seat had all kinds of white debris looking like confetti or bits and pieces of white Styrofoam.
My partner and I had to spend 20-25 minutes to clean and prep the vehicle prior to our client’s arrival. This was unacceptable and we should not have had to do the vehicle maintenance. Whoever the employee was that accepted the vehicle return to your office location prior to my pick-up or being available to rent again FAILED their job to ensure the rental was cleaned thoroughly before allowing the vehicle back to your rental inventory.
To be honest, I really am more disappointed now about the delayed response to my complaint. Since 06-27-24, I have rented vehicles the same location on 07/02, 07/09, 07/11, 07/16, 07/23, 07/30, 08/01, 08/06 and 08/08.
I received an acknowledgment from Enterprise Support on 07-25-2024, which is a month later and only to receive notification that Enterprise received my complaint to be forwarded to their Management Team.
Well, now here we are on 08-13-2024 almost 2 months since my complaint, which has not been handle or addressed with anything in compensation. Enterprise Support and Management Team does nothing the remedy any concerns and/or complaints whether you make a phone or email them specifically. Thus, the reason, I am sharing my complaint via social media to get the word out.”
“I’ve pretty much had it with Enterprise but this location specifically. They let you make a reservation online and then NEVER have any cars, not a single one. What kind of rental car place doesn’t have rental cars? Not an email or phone call to let you know they don’t have anything, refused to get one from another location, just poor business management and customer service all around. And they have three people working there doing what? Don’t waste your time.”
“Cardea Hanna the rental management trainee at the enterprise on 12592 pines Blvd #102 was very professional every time I rent from this location she always the one that takes care of me she’s always in a friendly mood and always willing to take good care of me i love renting from this location and the managers are very friendly helpful as well”
“I rented a car for about a month. It was a Mazda three from Princeton Route one Enterprise. The gentleman who helped me through the process was Muhammad the branch manager and his ability to hear people without them speaking and know what they need and what they want was truly a gift to me. He works very hard to make a person feel very comfortable in his presence. He even saw to it then I got back to my personal space because I had no one else to take me. His kindness and compassion as well as his professionalism, are above reproach I am proud to know him as a human being and as one of your trusted employees. I am glad to see that your company hires, such qualified individuals and put people first..”
“Auto gehuurd bij Enterprise, deze in goede staat terug gebracht, hebben de auto gekeurd en was volledig in orde en ook waarborg terug gekregen. Na dikke maand helen ze grote som van ons rekening, toen we mail stuurden om de reden geven ze geen antwoord ( oplichters) zoals ik al in veel reviews gelezen heb”
“Customer service above and beyond … I have relocated back to Maine after living in Arizona and Texas for 20 years. I’m a retired professional doing occasional gig work. I’m writing this review because Marco Giancotti, Jr, a Management Trainee in the Westbrook location, went above and beyond the call of duty in assisting me with iPhone authentication for my new company assignment. He used his own phone and even cut into his lunch hour to help me. I’m heartened to see that the Maine practice of friendly lending a hand has not changed since I last lived in the Pine Tree State.
Enterprise is fortunate to have Marco Giancotti, Jr, as a rising-star employee. He exemplifies the meaning of customer service.”
“I flew into Wellington NC . Unfortunately had to rent a car and enterprise was the only counter that could help me! They were very nice and helpful. Not much to select from but I got a suv . Can’t complain
Thanks enterprise .”
“Car had a check engine light come on. Enterprise suggested getting a new rental but they had no other rentals available for 2 days unless I wanted to go to the airport!
25 miles away!!!!
Made a new reservation for Monday.
Arrive at the location and the car isn’t ready.
Absolute gong show.”
“Unbelievably poor customer service; I will never rent from this company again:
rude, incompetent, unavailable . . . . They canceled two reservations I made on the same day. These people are not only stupid but ignorant like no other rental car company.
I then went immediately to Hertz and was very well taken care of . . .”
“Hindia at the Salt Lake City International Airport Enterprise site was amazingly helpful. I had a fuse blow on the car screen, and she was so kind and calm and patient in getting me a discount and making sure I felt taken care of, which I did. Thank you!”
“Rude, rude, rude!! 11AUG2024 @ around 4pm I went to Enterprise at Norfork International Airport I dropped it off at another location that was closed today. So I went to the only one that was open and without even trying this gentleman say oh I can’t do anything for you so I said are you sure, he’s like NO! I called customer service and she was like yes I can talk them through it. She suggested that I talk to the other customer service agent and before I could tell her what was going on. The gentleman just was talking over me so she didn’t listen to anything I had to say she just said if my coworker said something then that’s what goes , so the customer service lady still on the phone said hey all you have to do is punch a button and you can see the reservation, the point is they missed a teachable moment. The young lady said oh I don’t work for her and was just totally dismissive of me. The young lady was very nasty then said “have a nice day” very rude so yes, I took a picture of them and here they go Norfolk International Airport Norfolk, Virginia and the Young gentleman said oh next time I’ll smile I’ll never rent another car from enterprise ever”
“Terrible service!
We booked a airport hire. I called 12 hours before the pick-up time to inform them that our flight was delayed.
They had our flight details, said that they would contact us if they couldn't hold hold the car for us, but, would stay open if it was not too late.
We received no contact, arrived at the outlet only to find it closed!
We were stranded, with children, at the airport!
And when I tried to ask for a refund, they refused!
Stay clear of them!”
“I would have to say the orange park Fl location hase excellent customer service highly recommended 1007 Blanding Blvd
Orange Park, FL 32065
United States
Ron and Salik are the ones who helped me out and by far they provided everything I wanted they were bother very amazing employees they deserve a raise thank you for helping me Charmaine!”
“Taseem in Leeds AirportCar Rental went over and above to help us when we looked to rent a car to begin our holiday. We were quite stressed and he was extremely busy assisting other customers whole had prebooked. He was very mannerful took time to assist us. Excellent customer service. Couldn't have been more helpful. Would recommend renting with Enterprise. We really enjoyed our experience. Taseem was fantastic!”
“Customer service was very rude while on the phone with me while trying to find a location near for my dad to get a car while his was in the shop. Went ton2 different locations neither had a car. Called back and reserved a car at TIA. Upon arriving the we find out the customer service person did not set up reservation drop location to correct place. TIA person for enterprise could not help and made me go back through customer service to have corrected. Then charged us 40 something more than what we were told. Having to get the rental was unexpected and frustrating enough, but the customer service with company was absolutely terrible.”
“Rented about 7 to 9 times and they gave me hard time about a damaged card when they know us. Then it broke down in the desert I had a baby and mother in law fighting cancer, they thing up on me and for four hours fought with them to get off the road. 4 hours no one as shown up I will post up date, about to have to leave car and call family to pick us up. St. George Utah”
“Roadside assistance left me stranded in an unknown area of Alabama, where they could not locate me. I was stranded for four hours before I called 911 to have the police assist me and getting a tow truck to tow me to the nearest location which was 40 miles away. The Montgomery airport to obtain a rental. How can a multi million dollar corporation leave a female stranded in the middle of nowhere and only be worried about their car and not the safety of the driver as well. On top of that, they charge me an extra day because they said that I was late when I received a text message confirming my return date was on a Saturday, which was the day. I returned it, but they still charge me for an extra day. Trash!!!”
“Reserved a car week before my trip.. supposed to pick up car at 12 noon.. was informed no cars available.. waited 3 hours before I got upgraded? To the only vehicle they had which was a Toyota truck.. reserved a mid size..no room for our luggage.. truck was a bumpy ride.. windshield was cracked.. made me miss my business meeting.. can't understand how they could possibly have so many people with reservations and not one single vehicle available”
“Enterprise on Bechtle Ave Springfield OH is THE worst branch I have ever dealt with. I have been an Enterprise Plus member for years. Springfield OH employees are rude, harassed me, then pit me on a do not rent/risk list all because they were confused as to where the car was even after repeatedly telling them. They refused to call the Enterprise in Lawerenceburg IN to verify vehicle was there which was on the contract to return to Lawerenceburg. The rental car my husband was renting through his work made arrangements for his car which we rented from same place and same day. There was a mixup and misunderstanding yet they refuse to make it right. Worst customer service ever!!!”
