“I've been renting from this place for over 10 years and all of a sudden I have to put down a $300 deposit. I made the reservation online and when I got to the store this morning they asked me to provide proof of where I lived through a utility bill. SERIOUSLY?????? What a freaking joke!!!!!
Will never rent from these idiots again.
Signed,
Unhappy customer”
“My son was in a carwreck.His name & vehicle is on my policy. We go to Enterprise to get the rental.They would give him a rental bc the reservation was in my name.Then we get it switched to his name,30mins later.But,they would not accept his debit card or mine.We had to go to a banking institution to open an acct in his name to get a debit card.This has bn approximately 2.5ghrs on the process.Lets look at the shock of the collision & everything associated with it,now unique time restraints regarding a covered insured person & debit card.
This has caused almost as much pain as the collision.
We will not use this company again going forward.”
“We rented a large SUV for a work trip for 9 days. Drove 1 1/2 hrs to first work location, then two days later continued on another 1 1/2 hrs to second work location. Day 5 SUV stopped shifting. Looked it up on line, looked in owners manual for a fix, then called the Enterprise 800 #. They said they would send a tow truck and I could swap in that town for another vehicle. Waited many hours with no word, so called thirty minutes after midnight they had still not found a tow truck. Beginning 6:15 AM they begin texting telling me they are still looking. Find a tow truck and the driver is 2 1/2 hrs away. He picks up the SUV, around 11:30 AM, so I go to the local small airport to get a working rental. The woman there is mad as heck...at me!?! What's with that? She is saying she doesn't have a vehicle for me, that there is no reservation, she is the only one working Saturday. With absolutely no focus on ANY solution, just simply mad at everyone. To be honest, I am the one losing an entire day of work that I have traveled far to do, so you think I would be the one upset but I find myself trying to calm HER down. I call the 800 # for some assistance and now she is yelling into my phone at the lady on the 800#. No good communication between Customer Service and their rental locations. I find myself de-escalating the situation rather than Enterprise Customer Service person trying to problem solve. Honestly, this can't be the first time this has ever happened. I'm the only person in the rental area of this small airport and things are this chaotic? She isn't even trying to juggle any other issue at hand. Oh my. She then goes so far as to say to me, "We'll the problem is you let them take the key. Normally, you would bring the key to me for an exchange!" What? Are you serious? I then naturally point out to her, that the tow truck driver would have a hard time moving the vehicle off his flatbed truck to wherever they sent him, if he didn't have the actual key to the vehicle. She quickly changes the subject. I explain, I realize she won't have the same vehicle, but I need to get back to the other location 1 1/2 hrs away and is there anything she can do to assist. After her making some phone calls, she places me in a Renegade. Not the size I had hoped because of my booth display, but it will get me to where I need to be. After spending well over an hour trading out my vehicle to something else, I then drive (now the second car) back to my work location 1 1/2 hrs away with no issues. Next morning, the second rental vehicle (the Renegade) had a ton of electrical issues...bells going off, continually dinging, saying the driver seatbelt not fastened, showing airbag lights, show parking brake on lights. Of course nothing is wrong with driving the vehicle, just electrical malfunction somewhere. I called them to let them know we are just down the road from my work and I'll check when we leave work at the end of the day to see if still happening because they will be closed by the time work ends and I can't miss another full day of work. End of the day, no issues, but because 2nd vehicle smaller than what we originally rented (a Caddy SUV for the 1st car) had to have a man with a UHaul help us move table and booth. Last day, wake up for 1 1/5 drive back to airport and all the bells and whistle start up again. Call the 800# for a trade before the next drive and they send me to the local rental shop. Again...this poor agent knows nothing about trading the vehicle for a 3rd time. Nothing stated on our reservation, no call to the location. Everyone is however returning tons of cars this particular morning because local event just ended, so we wait. Enterprise employee Turner helped us with a big smile and kind words, which was much different than I had received previously, and they brought around a new large Truck. Great for us to get back to airport, but unfortunately it was the day before that we needed all the space for our tables and booths. They cleaned the vehicle and got it ready for us, we then removed several items of garbage and someone's sock that was left behind by the previous users and continued on our way 1 1/2 hrs back to airport. Turned in the Red Truck. I thought we were all done, but if this adventure wasn't enough.....while sitting at the airport, waiting for our flight, we received a phone call from the location back where they towed the first SUV, not even a town I was staying in, telling us that we had somehow damaged the display screen on this brand new Caddy SUV and that we were responsible for repairing it. Of course we did nothing of the sort, but the guy was being a jerk to my husband on the phone. Thank goodness my husband remembered that I had video taped the SUV failing to shift right before I parked it and the tow truck came. There is is, full proof, nothing wrong with the screen when we turned it over to the tow truck company. So apparently the stress of pulling it on on the flatbed or something along the way, or dropping it off, caused the damage, but we had proof it wasn't us. I immediately called the 800# to get this on our record of rental and they said they would have a manager contact me to discuss. Back home several days later, no call, I called back and said I wanted to be certain to close this file and talk to a manager. I don't need some letter months down the road coming back claiming we damaged anything. Additionally they had no problem charging us for the full 9 days at a luxury rate, not to mention spending 2 work days focusing on rental car issues. Again no follow up. Three time requesting someone to call and discuss this with me. Crickets. They will take your money, charge you extra if you don't have it back on time, refuse to address their car issues, have customer service have you problem solve their issues, accuse you of damaging their vehicles and believe that their best foot forward in a situation where there are some challenges.... is to ignore you since they already have your money. Wow. I sure do have different opinion on this company now.”
“I have been renting from this location Piune Ridge Rd Naples Fl for years, since it is very close by my house. I have always had a good experience until the past couple times that I have rented there. Both times I made a reservation online since I am a member. Each time they tried to charge me more than the original agreement was.
The last time that this happened I asked for a manager and a young lady behind the counter said that she was the manager. She refused to resolve the dispute and told me that I was rude because I had asked her to connect me to the district manager. She said that she would not help me any further and that she would put a life long rental ban on me so I could never rent a car from them again. I have reached out twice to management to resolve this matter but they have been very slow to respond.
Anybody that rents from them watch out for the manager Erica Houston, she is mentally ill and should not be in a manager position, extremely unprofessional!!!!!”
“Renters beware, Rented a vehicle months ago. Had a confirmation for the vehicle.
Found out 4 days before they will not have the vehicle that I was Confrimed for.
How does this happen? When you rent you have to give the dates your renting and they shoud have it in the computer so that they know when they have incoming and outgoing vehicles?
Now sending me to the Airport to pick up a vehicle and hope for the kind I ordered.”
“Enterprise:
I walked out to find my ride,
But it’s nowhere in sight,
Enterprise, you’ve gone and hid,
Where did my contract slip?
You promised me a shiny car,
But all I’ve got’s this empty lot,
Now I’m stuck here making calls,
With a thousand apologies, but no resolve.
Enterprise, where’s my car?
You’re ignoring my contract so far,
With a thousand apologies,
But none that set me free.
I just need to get on the road,
But this wait’s getting old,
Enterprise, where’s my car?
Your sorry won’t drive me far.
I’ve been patient, I’ve been kind,
But you’re playing with my time,
Every call’s a broken record,
“Apologies, sir,” but where’s my Ford?
I’m not asking for a lot,
Just the keys to what I’ve got,
But you’re dodging every call,
Leaving me stranded, that’s all.
Enterprise, where’s my car?
You’re ignoring my contract so far,
With a thousand apologies,
But none that set me free.
I just need to get on the road,
But this wait’s getting old,
Enterprise, where’s my car?
Your sorry won’t drive me far.”
“DO NOT BOOK ONLINE!!
Booked online at Waltham Abbey branch as my car broke down and I was in urgent need of a vehicle for a few days. They took my money, £165, and sent me confirmation of my booking. 5 minutes later, I receive a phone call to say that they don't actually have any cars available until the following week! When I expressed my astonishment that they have just taken my money, he just said 'yeah I appreciate that but we've got no cars'. When asked if I can have my money back, they said in 7 - 10 working days!
Now even more short of pocket, I googled the Enfield Branch and called the number so I could actually speak to someone, the man specifically confirmed they had cars available. Receive another confirmation email, then 5 minutes later i get the same call to say they don't have the car. But they can give me an SUV for an extra £10 a day! She said 'well customer services will always say we have cars available', even when they don't! In one day they took £530 from me, and then have to wait up to 10 days for the refund.
Never will I use these again.”
“The customer service is horrible. The associates were rude scheduling the rental, picking the vehicle up and dropping it off. All three encounters were bad. Also, to mention the vehicle was dirty. That specific location appears to be staff with a lot of young and unprofessional people.”
“On Aug 13, 2024, I called for over 90 minutes. No answer. Their hold system would only allow me to be on hold for 2 minutes at a time. Once I realized that, I started calling with 2 phones, every minute. The phone system sends the call to voicemail at the end of 2 minutes where I am informed that the voicemail is not set up, good-bye. Someone finally answered at 510pm (they close at 530pm). They told me there was only 2 of them at the location and they no longer had a car available, but I could call back in the morning. (YES, I had a reservation)
I called back shortly after they opened in the morning (Aug 14, 2024) and was told there was not a car available, but to call back later to check. I asked them to call me when they knew a car would be available. The person agreed to do that. I called back 2 hours later (after no phone call) and a different person answered. I gave them my name and asked if a car was available and explained that I was frustrated about the time with no answer the day before, the phone system and the fact that I had a reservation, but no car. I then asked if I could pick up at any other location in the metro (north Denver) area. They then asked me where. I replied that a location that actually had a car would be nice. I was then told that I needed to provide the location so they could transfer my reservation. I said I did not know which location had a car and they hung up.
I called Enterprise corporate and was told that the reservation had to be moved by the location, that they could not do it. If this was not through an insurance claim from the other person insurance, I would be done with Enterprise altogether.”
“I reserved a car and called customer service to make sure there was a car available and the rep says yes car is ready for you. I go into enterprise office and they said they no cars available. I had to uber over here and then for this, never again!”
“Everything!! I will never rent from Anderson Mill branch. Drew and Macy are the absolute worst!! I returned a vehicle I was renting for about 6 weeks. Enterprise refuses to give back my deposit. The reason I was given was that I couldn’t get my deposit back because I kept extending my rental agreement even though I paid them weekly for the rental. The also charged me 2 additional days even though the vehicle was returned. I have called their 855 number at least once a week to get this handled and still I haven’t even received a call back from the area manager. Never again will I rent from this company again and you can trust I will make sure none of my family and friends rent from them. Terrible!!!!”
“Liam is awesome. He made my first time rental experience in this location very satisfying . He is very professional and possess great customer service that makes me wanna visit again. He possess the same great customer service experience like Reed(The manager in Peekskill location). A very nice individual too with great professional customer services
Honestly, Liam and Reed are awesome. With thses two individuals, doing business with the enterprise is the best.”
“So, this review is based on my experience with Enterprise at the San Jose Airport on 06-27-2024. My complaint was about the rental that I pick-up on my scheduled vehicle request being a SUV/Suburban style 4-door. I had an appointment and timeline that required me to be on time and ready to go. I received my rental and completed the necessary paperwork, signing, etc. and left for my appointment.
While driving to my appointment, I began scanning the vehicle for its cleanliness and found the exterior of the vehicle was dirty with water spots on and around the vehicle. The windows were water spots and specifically the front windshield was unacceptable. Upon my arrival to my appointment, I opened the rear passenger doors and found the back seats were in the down position with dirt debris on the floor mats. I up righted the seats and oh my god, the rear passenger’s seat had all kinds of white debris looking like confetti or bits and pieces of white Styrofoam.
My partner and I had to spend 20-25 minutes to clean and prep the vehicle prior to our client’s arrival. This was unacceptable and we should not have had to do the vehicle maintenance. Whoever the employee was that accepted the vehicle return to your office location prior to my pick-up or being available to rent again FAILED their job to ensure the rental was cleaned thoroughly before allowing the vehicle back to your rental inventory.
To be honest, I really am more disappointed now about the delayed response to my complaint. Since 06-27-24, I have rented vehicles the same location on 07/02, 07/09, 07/11, 07/16, 07/23, 07/30, 08/01, 08/06 and 08/08.
I received an acknowledgment from Enterprise Support on 07-25-2024, which is a month later and only to receive notification that Enterprise received my complaint to be forwarded to their Management Team.
Well, now here we are on 08-13-2024 almost 2 months since my complaint, which has not been handle or addressed with anything in compensation. Enterprise Support and Management Team does nothing the remedy any concerns and/or complaints whether you make a phone or email them specifically. Thus, the reason, I am sharing my complaint via social media to get the word out.”
“I’ve pretty much had it with Enterprise but this location specifically. They let you make a reservation online and then NEVER have any cars, not a single one. What kind of rental car place doesn’t have rental cars? Not an email or phone call to let you know they don’t have anything, refused to get one from another location, just poor business management and customer service all around. And they have three people working there doing what? Don’t waste your time.”
“Cardea Hanna the rental management trainee at the enterprise on 12592 pines Blvd #102 was very professional every time I rent from this location she always the one that takes care of me she’s always in a friendly mood and always willing to take good care of me i love renting from this location and the managers are very friendly helpful as well”
“I rented a car for about a month. It was a Mazda three from Princeton Route one Enterprise. The gentleman who helped me through the process was Muhammad the branch manager and his ability to hear people without them speaking and know what they need and what they want was truly a gift to me. He works very hard to make a person feel very comfortable in his presence. He even saw to it then I got back to my personal space because I had no one else to take me. His kindness and compassion as well as his professionalism, are above reproach I am proud to know him as a human being and as one of your trusted employees. I am glad to see that your company hires, such qualified individuals and put people first..”
“Auto gehuurd bij Enterprise, deze in goede staat terug gebracht, hebben de auto gekeurd en was volledig in orde en ook waarborg terug gekregen. Na dikke maand helen ze grote som van ons rekening, toen we mail stuurden om de reden geven ze geen antwoord ( oplichters) zoals ik al in veel reviews gelezen heb”
“Customer service above and beyond … I have relocated back to Maine after living in Arizona and Texas for 20 years. I’m a retired professional doing occasional gig work. I’m writing this review because Marco Giancotti, Jr, a Management Trainee in the Westbrook location, went above and beyond the call of duty in assisting me with iPhone authentication for my new company assignment. He used his own phone and even cut into his lunch hour to help me. I’m heartened to see that the Maine practice of friendly lending a hand has not changed since I last lived in the Pine Tree State.
Enterprise is fortunate to have Marco Giancotti, Jr, as a rising-star employee. He exemplifies the meaning of customer service.”
“I flew into Wellington NC . Unfortunately had to rent a car and enterprise was the only counter that could help me! They were very nice and helpful. Not much to select from but I got a suv . Can’t complain
Thanks enterprise .”
