“The location on 46th and O street do a phenomenal job. The last two time the location @ the 27th location has completely dropped the ball on customer care!!. So if you want excellent customer care the employees @ the O street location will go above and beyond to satisfy their customers.”
“Worst service. Reserved 7 seater from GFK on 27 July, then checked in online 27 July in advance, and 28 July (today) when come to pick up car, the enterprise guy said there are no 7 seater available. What could be worst service than that? I already booked hotel for my family for the tour. Worst experience with enterprise, worst ever total scam”
“Nicole Green and Peyton Vilardi were the customer service agents that helped me with my car rental yesterday at the West Palm Beach location on Congress Avenue. Both of them went above and beyond to help me get the vehicle I wanted. Although they were very busy, they remained very friendly and courteous with customers. I was extremely impressed with their exceptional customer service skills! Jude Phizema, the manager at this location is beyond amazing and genuinely concerned with the customers’ satisfaction. I have seen Jude at other Enterprise locations and he is always very personable, patient and professional. Enterprise is very fortunate to have Jude, Nicole, and Peyton on their team!!!”
“Made our reservations a week prior to our trip and had our confirmation email, yet when we went to pick up our vehicle they didn’t have any record of it or a vehicle for us to use. We had to make other arrangements which delayed our trip by several hours.”
“I rented a car at the Denver airport. Right after I left the rental lot the muffler tailpipe dropped off whatever it was bolted to on the undercarriage. It wasn't dragging on the pavement but it was bouncing around when I went over bumps in the road. I thought it was the luggage bouncing around in the back. I noticed what the problem was when I got to the hotel, but it was late. I took it back the next day and exchanged it for another vehicle. But they submitted a damage report and since I was the last to drive it, I ended up having to pay for the repairs. It cost $311. And to add insult to injury $120 of that was a $50 bookkeeping fee and a $70 diagnostic fee. I guess the diagnostic fee was for putting the car up on a hoist.
It wasn't like I was in an accident or anything like that. This was just a defective car. And having a picture of the back end of the car before I rented it doesn't prove anything. The bracket under the car could have been damaged and waiting to break as soon as the next poor soul drove it off the lot. I explained all of this to them but to no avail.
I guess the lesson to be learned from all of this is you need to thoroughly inspect the car yourself before you drive it off the lot. Including getting on the ground and checking out the undercarriage.”
“We have rented cars from this company so many times but we never had such a pleasant experience that we had today with Max, the manager of van Nuys branch. He was very informative, fast, respectful, and provided us the right car we needed. He is an asset to this company. With this experience, we will always go there even though it's not close to us.”
“Friendly employees, decent car, off-airport location much less expensive BUT look out for the charge for a FULL tank of gas even "if" there's gas in the tank when you returned it.”
“I rented a car from Pensacola to Houston no problems. got to Houston and rent a car to go back and they're telling me no I need a credit card. No one told me that I needed to have a credit card to come back to Pensacola until I went in there on my reserved day to pick up my car. They left me stranded in Houston. thanks a lot I hope they make it right soon. I have a job to go back to. Will change the review when they make it right”
“First of all, when I rented the vehicle, I initially planned to have it for a full week, but Enterprise put a hold on my bank account, so all of the things I needed to go take care of, I couldn't because my bank account was frozen. They said it would remain until I took the car back--even though I paid for everything right then.
Secondly, the car they gave me to drive sounded like it was going to fall apart! On the highway it made me a nervous wreck! The car was definitely in need of mechanical help. It was not a vehicle I felt safe in at all. For as much as they charge and all the conditions you have to meet in order to rent a vehicle, they need to do better. Their current standard is shameful.”
“Kwane at the Toronto airport was very personable and shared how he was familiar with where we live. He talked about what a great company enterprise was to work for allowing him to experience different cities in Canada. Kwane had an infectious smile which made our day of having flights canceled so much lighter”
“I rented a car for a one day one way trip. Turned the car in early next morning and they charged her for two days. She has called numerous time to no avail they still
Haven’t returned her money. It’s been probably 2 months”
“Wasted time and fuel plus time of person dropping me off to rent a pick only to be told could not rent a truck with a debit card no where on agreement does it say must have major credit card. Planned trip for a major event was sadly cancelled thanks to Enterprise Grove city. Will have to think about planning any more trips where I need to rent a vehicle.”
“The line to pick up the car was super long. Like we were waiting for a ride or something. After a long flight the last thing you want to do is wait forever for your rental car.”
“DO NOT GO TO ENTERPRISE IN ALBUQUERQUE NEW MEXICO AT THE LOMAS AND BROADWAY LOCATION. POOR MANAGEMENT, LOUSY COMMUNICATION, DIRTY CARS, IGNORE MY NEEDS, LAUGHED AT MY CONCERN. I WILL NEVER USE ENTERPRISE AGAIN!!”
“Emily, at the North Frederick Ave Branch was so very helpful, and professional. She did everything to expedite my situation and she was kind and sincere, we need more people like Emily.”
“Devin has terrible customer service. Denied me an upgrade because they didn’t have the car I reserved. Refused to allow me to speak to his manager. Said they’re not responsible for the cars listed on their site. Funny cause a Premium or Convertible said “call for availability”, not for the mid sized car I reserved. He is definitely not a great fit for the culture of this company as I have been a customer for YEARS and have NEVER been denied an upgrade for a vehicle that wasn’t available. This tells me someone isn’t managing their fleet correctly and he has no interpersonal skills whatsoever!”
“Several weeks ago I had a car accident in the insurance company sent me to Enterprise Rent-A-Car off of Metro parkway in fort Myers for rental car for several days. I live in Cape Coral so when I turn the rental car back in which should have been 100% paid for by the insurance company by all of a sudden get a $7 charge for a toll going across the bridge from fort Myers to Cape Coral where I live. Know anybody that lives in Southwest Florida either Cape Coral or fort Myers we all know that there are no longer attendance on the Cape Coral Bridges you can't stop and pay a $2 toll you either have to have a transponder or Lee county will charge you $5 and now Enterprise Rent-A-Car charges $7 and I just want to let Enterprise Rent-A-Car know that I will never use you again for a rental car in any way shape or form that you think you can rip people off by charging $7 for a $2 toll seen the last of my business”
“I had a confirmed reservation but day of pickup, I received a call explaining that because they could see that I had looked at multiple options and had an out of state drivers license, that I should call back before coming in as it seemed likely that I may not have the required credit to rent the vehicle ?!?! They had never met me, but apparently presumed that I must be some kind of trash!!!! Just the tone of this employee’s voice showed how he wanted me to l is how he was judging me. I had plenty of credit… I had checked into driving a car versus flying and then renting….”
“Reserved a car for my business partner who is 100% disabled. She was told she couldn't get a car. I've reserved vehicles for employees for years the same way. We called to find a solution. Enterprise had no solutions.
My 100% disabled partner had to uber to a hotel. HORRIBLE SERVICE. ENTERPRISE SHOULD BE ASHAMED OF THE WAY THEY TREAT PEOPLE.”
“What happened to Quality Service with Enterprise? What a nightmare! I give a (- 100).
We reserved a vehicle in a small town. No other rental companies around for miles (hrs away). The day of pickup, I was informed that there are no cars available. We called the toll-free number and reserved under a less ethnic name. At the end of the conversation, I asked the agent to confirm that there were vehicles there. She confirmed! She went on to inform that there are plenty of vehicles. I confirmed that I was confused because the site location for pickup had informed us, less than 10 min ago, of no availability and that they could not honor my reservation under my daugher's name. The agent became silent and transferred me to the site. That isn't helpful! Why are you sending me back to the problem? I called back and reached David in St. Louis who tried to help as much as possible. I believe that he understood what was going on, prejudice! David kindly reserved me a vehicle located in the nearest city (Tulsa) which was 1 hr, 45 min away. Great, however how are we to get there? The small city did not have an Uber, Lyft or Taxi service. I had to rent a local Uhaul ($400) to drive to Tulsa (there and back) to pick up the Enterprise or else, we would be stranded. Fast forward, I have been charged $950 for a 1-way rental that is $88 a day (3 days). When calling customer service (4-5 times thus far), comprehension appears to be an issue. I've conversed with csrs over seas a few times as well as USA reps but still no resolution to my request to be escalated. I have been sent in circles. I will "never" use their service again.
Enterprise your service has lost you a 20+ years of loyalty! Corporate should have stepped in an assisted with the non-honoring of the initial reservation, causing the additional challenges to get into a rental.
TTH and TFH”
