“I rented a car from Pensacola to Houston no problems. got to Houston and rent a car to go back and they're telling me no I need a credit card. No one told me that I needed to have a credit card to come back to Pensacola until I went in there on my reserved day to pick up my car. They left me stranded in Houston. thanks a lot I hope they make it right soon. I have a job to go back to. Will change the review when they make it right”
“First of all, when I rented the vehicle, I initially planned to have it for a full week, but Enterprise put a hold on my bank account, so all of the things I needed to go take care of, I couldn't because my bank account was frozen. They said it would remain until I took the car back--even though I paid for everything right then.
Secondly, the car they gave me to drive sounded like it was going to fall apart! On the highway it made me a nervous wreck! The car was definitely in need of mechanical help. It was not a vehicle I felt safe in at all. For as much as they charge and all the conditions you have to meet in order to rent a vehicle, they need to do better. Their current standard is shameful.”
“Kwane at the Toronto airport was very personable and shared how he was familiar with where we live. He talked about what a great company enterprise was to work for allowing him to experience different cities in Canada. Kwane had an infectious smile which made our day of having flights canceled so much lighter”
“I rented a car for a one day one way trip. Turned the car in early next morning and they charged her for two days. She has called numerous time to no avail they still
Haven’t returned her money. It’s been probably 2 months”
“Wasted time and fuel plus time of person dropping me off to rent a pick only to be told could not rent a truck with a debit card no where on agreement does it say must have major credit card. Planned trip for a major event was sadly cancelled thanks to Enterprise Grove city. Will have to think about planning any more trips where I need to rent a vehicle.”
“The line to pick up the car was super long. Like we were waiting for a ride or something. After a long flight the last thing you want to do is wait forever for your rental car.”
“DO NOT GO TO ENTERPRISE IN ALBUQUERQUE NEW MEXICO AT THE LOMAS AND BROADWAY LOCATION. POOR MANAGEMENT, LOUSY COMMUNICATION, DIRTY CARS, IGNORE MY NEEDS, LAUGHED AT MY CONCERN. I WILL NEVER USE ENTERPRISE AGAIN!!”
“Emily, at the North Frederick Ave Branch was so very helpful, and professional. She did everything to expedite my situation and she was kind and sincere, we need more people like Emily.”
“Devin has terrible customer service. Denied me an upgrade because they didn’t have the car I reserved. Refused to allow me to speak to his manager. Said they’re not responsible for the cars listed on their site. Funny cause a Premium or Convertible said “call for availability”, not for the mid sized car I reserved. He is definitely not a great fit for the culture of this company as I have been a customer for YEARS and have NEVER been denied an upgrade for a vehicle that wasn’t available. This tells me someone isn’t managing their fleet correctly and he has no interpersonal skills whatsoever!”
“Several weeks ago I had a car accident in the insurance company sent me to Enterprise Rent-A-Car off of Metro parkway in fort Myers for rental car for several days. I live in Cape Coral so when I turn the rental car back in which should have been 100% paid for by the insurance company by all of a sudden get a $7 charge for a toll going across the bridge from fort Myers to Cape Coral where I live. Know anybody that lives in Southwest Florida either Cape Coral or fort Myers we all know that there are no longer attendance on the Cape Coral Bridges you can't stop and pay a $2 toll you either have to have a transponder or Lee county will charge you $5 and now Enterprise Rent-A-Car charges $7 and I just want to let Enterprise Rent-A-Car know that I will never use you again for a rental car in any way shape or form that you think you can rip people off by charging $7 for a $2 toll seen the last of my business”
“I had a confirmed reservation but day of pickup, I received a call explaining that because they could see that I had looked at multiple options and had an out of state drivers license, that I should call back before coming in as it seemed likely that I may not have the required credit to rent the vehicle ?!?! They had never met me, but apparently presumed that I must be some kind of trash!!!! Just the tone of this employee’s voice showed how he wanted me to l is how he was judging me. I had plenty of credit… I had checked into driving a car versus flying and then renting….”
“Reserved a car for my business partner who is 100% disabled. She was told she couldn't get a car. I've reserved vehicles for employees for years the same way. We called to find a solution. Enterprise had no solutions.
My 100% disabled partner had to uber to a hotel. HORRIBLE SERVICE. ENTERPRISE SHOULD BE ASHAMED OF THE WAY THEY TREAT PEOPLE.”
“What happened to Quality Service with Enterprise? What a nightmare! I give a (- 100).
We reserved a vehicle in a small town. No other rental companies around for miles (hrs away). The day of pickup, I was informed that there are no cars available. We called the toll-free number and reserved under a less ethnic name. At the end of the conversation, I asked the agent to confirm that there were vehicles there. She confirmed! She went on to inform that there are plenty of vehicles. I confirmed that I was confused because the site location for pickup had informed us, less than 10 min ago, of no availability and that they could not honor my reservation under my daugher's name. The agent became silent and transferred me to the site. That isn't helpful! Why are you sending me back to the problem? I called back and reached David in St. Louis who tried to help as much as possible. I believe that he understood what was going on, prejudice! David kindly reserved me a vehicle located in the nearest city (Tulsa) which was 1 hr, 45 min away. Great, however how are we to get there? The small city did not have an Uber, Lyft or Taxi service. I had to rent a local Uhaul ($400) to drive to Tulsa (there and back) to pick up the Enterprise or else, we would be stranded. Fast forward, I have been charged $950 for a 1-way rental that is $88 a day (3 days). When calling customer service (4-5 times thus far), comprehension appears to be an issue. I've conversed with csrs over seas a few times as well as USA reps but still no resolution to my request to be escalated. I have been sent in circles. I will "never" use their service again.
Enterprise your service has lost you a 20+ years of loyalty! Corporate should have stepped in an assisted with the non-honoring of the initial reservation, causing the additional challenges to get into a rental.
TTH and TFH”
“I would give the company zero stars if it’s available. Enterprise should be embarrassed for taking advantage of customers in uncontrollable situations. I sat on the phone with different representatives for 4 hours to let them know about the flight cancellation due to Crowdstrike update and Enterprise chose to charge more for one day of using a rental car that I paid less for during an entire week. Be aware that they will take advantage when it’s an opportunity to do so!”
“@DFW airport area. 7.3.24 8pm.
I reserved a premium sports car.
I am a member for 14 years.
A new employee approached me and told me I can't have any of the premium sports card.
I'm sure he was new.
I didn't want to argue with Jim so I just took what he said I reserved
A blue jeep.
I get to the last check point and a very nice person fixed my problem.
Her name is Bri.
She told me I reserved the premium sports cars and I had my CC info and ID.
She ask for someone to bring me the correct car..She apologized to me and I was on my.
Malcolm Gill
Thanks”
“We reserved a luxury SUV from the Mattapan office 6 weeks in advance.
We went to pick up the vehicle on my scheduled date, only to be told they couldn't find a luxury SUV. Guess what? They gave us a 7 passenger van. Yes...a van!!!!
Talk about an insult! We felt that the customer service was not helpful with our needs. They told us that they would check around for another luxury SUV. We honestly don't feel like they did.
So, we had to take it upon ourselves to contact the Boston Logan Airport Enterprise. Bam!!! We got one! Let me tell you, we had a gentleman named MICHAELW. BARRETT. He was so understanding and extremely professional compared to my earlier experience with the Mattapan, MA office. What a difference! Mr. Barrett truly exemplified customer service. He went above and beyond.
We definitely give him a 10+++. Mr. MICHAEL W. BARRETT, We thank you!
Harold F.
Pam L.”
“Rented me an EV with 8% battery...going down frwy and the alert screen popped up...I was so angry...3 am in the morning...unfamiliar city...don't know my way around ..senior person...DO NOT RENT FROM THEM!!”
“Recently I booked a mini van with Enterprise Car Rental for a weekend. I got the confirmation and location to pickup. When I called the location on Friday they told me they have a reservation for a mini van under my name but they do not have a mini van! I was wondering if this is even possible. Ironically, I remembered an episode of Seinfeld! It does happen!
https://youtube.com/shorts/X7nORga76GU?si=pxj_53jum0pwhxB9
Thanks Enterprise for a good laugh!”
“After having issues with my rental the girl Sam britney were awesome the refunded me 3 days rental! Thanks for the compensation 👍 I highly recommend this rental place in fall river ma 👌🏻”
