“I had the worst experience and absolutely terrible customer service at the location in the city of Concord on Concord Blvd. This location knowingly rented me a vehicle with tons of safety issues like the engine needs service now, cracks in the front windshield and low tire pressures on the vehicle. Within a few hours of renting this vehicle all type of problematic mechanical issues began. I took the vehicle back to the same location in Concord, and no one seemed to care they rented me a car with tons of safety issues. I explained the situation to twi young ladies working on Tuesday July 2nd around 1pm. Both ladies were rude and unbothered about the situation. One lady told me she couldn’t do anything for me and she’s trying to check other cars in and I would need to get back in line for assistance. The line was extremely long and they one had one person at the front desk. I also explained I was on my lunch break and I simply couldn’t wait in line for a 2nd time. After waiting 45 more minutes in line I finally get so called help from the lady working the front desk. Believe it or not her customer service was even worse than the young lady that I spoke to 45 minutes earlier. This lady seemed like she was irritated I wanted to return the vehicle due to safety issues because of her demeanor. Now, I rented a full size car , 4 door sedan Honda accord and now I’m being to I can only get a Toyota truck with a full cad in the back. I definitely don’t feel comfortable driving a truck nor did I request or reserve a truck. Mind you, I see at least 30 full size cars on the lot. So, I asked the lady to locate a car for me. The lady walked away and never returned to help me leaving me with the unsafe vehicle. I would NEVER RENT A VEHICLE FROM THIS LOCATION AGAIN NOR WOULD I RECOMMEND ANYONE ELSE TO RENT FROM THIS LOCATION. I NEVER EXPERIENCED ANYTHING LIKE THAT EVER!!!!”
“NO STARS GIVEN- just like the amount of customer care that this company has.
4095 Texas 6 Frontage Rd Ste A, College Station, TX 77845
Currently filing a complaint against this location. This company, or it's employees DO NOT follow their company values.
The location above does not answer calls, return calls, or respond to emails. DON'T GO THERE OR ARE IN A SPECIAL CIRCUMSTANCE. They do not "treat you like family".
Our vehicle unexpectedly broke down on HWY 6 going into College Station on the way to my sons 7 on 7 State Tournament. My wife and I were frantic trying to organize a tow with our insurance (we live 2 hours away), as well as in a hurry to make it to my sons next game. Because we volunteered to bring fruits and waters to the tournament, which our Tahoe can carry, we needed to rent a vehicle that could carry coolers and a canopy. Vehicle was rented at 9:49am.
We ended up renting a Jeep Gladiator. When we received the rental agreement via email, it was for $1600. Michael, the helpful Enterprise guy, said that we could return the vehicle sooner and the fees would be adjusted.
When we got home at 5pm, I began calling our insurance and warranty to see what all would be covered. Well, apparently GM Solutions said that they would only cover 40/day for a rental. I then called our insurance, and also emailed Enterprise at 5:11pm at the "if you need support with your rental agreement email here" email address and told them our plans to return the vehicle on Friday with her phone number and instructions to call her if need be. At 5:20 We then called Wharton, TX location and followed all the prompts to which we were finally able to speak to a rep at which we were told to call THIS College Station location to update them so they could make adjustments. We then called THIS branch at 5:28 to tell them that we basically we are returning it ASAP please adjust our reservation, please HELP US.
---NO ONE ANSWERED---- It rang 12 times until my wife hung up to drive the Jeep to Wharton (our drop location).
We filled up the Jeep, and left it parked at the Wharton location. I took a picture and emailed Michael at his email address telling him, it is returned, time stamp on email 5:42, please call if you need to.
NO ONE CALLED or EMAILED.
According the hours on the door, they closed at 5:30 on Fridays, and on Saturdays 9am-1pm. Yet no one called us on Saturday. Or responded to our emails. We spent Saturday and Sunday thinking that they'll adjust the time, we spent the weekend relying on what Enterprise said.
On Monday, the manager at the branch above was chipper in informing us that the charges would not be adjusted to reflect the Friday drop off. And basically, not to bother calling customer service or anything because NOTHING WILL BE DONE. That is what she said.
I spent has spent 2 hours on the phone with Enterprise customer services.
Yesterday, Monday, I was told that these situations happen and they almost always get adjusted, don't worry, your circumstance is not normal.
Today, Tuesday, THIS location said no adjustments. The AREA MANAGER does not do it. And customer service sent her to the "escalations department" where she was told that she could speak to the Area Manager. I was given the phone number to THIS LOCATION and was told that the name of the AREA MANAGER was not available for him to see. I called this location 3 times. NO ONE ANSWERED. I then called Enterprise to file a complaint.
To the people that work at the COLLEGE STATION LOCATION off of HWY 6, to the Area Manager- You made $1600 off of me. But, you could have done the right thing and made an honest $400-$600.
I hope you are happy with the +/- $1200 that you took from our family in our time when we needed help. I hope you are satisfied with the level of communication that occurred from your employees in making this +/- $1200. Although you are located in Aggie Land, it's safe to say that you do not have Aggie Values (Aggies do not lie, cheat, or steal; nor they tolerate those that do); and you do not follow the values of Jack Taylor.”
“I had a pleasant experience with Enterprise!! I have to recognize De’janee Hudlin on her wonderful customer services in San Antonio! I was impressed on her ability to multitask with so many customers in the office. The whole time she was very professional and with a smile on her face!!”
“The most unprofessional encounter was at the Darby PA branch. The Manager Sidney Johnson refused to let me get a car . He was insisting that I leave and would not get a vehicle from his location . I had to ask to speak with the Regional Manager.
Mr. Johnson should be asked to participate in some form of remedial manager training . Arrogance will get him nowhere”
“I went to Enterprise as I usually do for a rental & had an awful experience until the manager Kyla was informed there was a problem. She addressed the issue & my concern.
I had to rent another vehicle (as I usually do-I travel a lot in a year ) she mad sure my vehicle was up to par & she also had her assistant Anais make sure I was seen in fashionable time, Anais made sure my car was ready cleaned & running well due to the prior situation.
They made time to answer any questions I had & I didn’t have to wait a very long time!
These ladies really wanted to make sure I didn’t have another issue . I was glad they took care of the prior issue, & made my current experience great. When I need a vehicle I won’t deal with anyone except for KYLA or ANAIS!
Thanks ladies for caring.”
“We loved the car we had and everything, but we had the rental because our car was being fixed and the company that was fixing it was handling all the repairs and rental of the car. Enterprise told us they don’t usually take payment from the company that damaged my car. I told them that the place fixing my car was handling everything. So off I went when I returned the car. This was in February and now it’s July and without any warning they charged me for the rental. With the large amount it was and without any warnings that they were going to do that, checking account is being overdrawn because they didn’t tell us that it wasn’t paid 5 months ago and took it upon themselves to just take the money with out notice. Would not have been an issue if they had contacted us to tell us it never got paid, instead of taking the money without warning.”
“Kristian was amazing! He was so friendly and knowledgeable about his car selection. We got the perfect car for our trip! I want to give KRISTIAN a shout out, thank u for ur help. 🤟”
“This is the worst customer service I have ever seen!!!! They wouldn't take a payment with my pay now card, I asked them if they could bring me to the bank which is right down the street and they said no, I couldn't even get them to come and pick me up from my home to get me here. I have never seen so much BS before my life!!!”
“Don’t rent there, office in brockton N Main Street are so bad, lost of time, bad energy there. I don’t know if this Enterprise know what business is. When you go there everything every words change/ no car/ never ready. It was my first time and thanks God my last. They need to close this place. Staff argued with staff and customers. You book for a car a 12pm when you call early to see if I can pick it up at 10am. They say yes. When you got there they said: that they already rent the car. Now I have to wait so they can find me another car…No pick up. They lie about giving short ride. They close on Sunday I told them I might return the car either on Sunday or Monday, they told me ok if Monday it’s gonna be an extra day: I drop Off car on Monday at 10am. They guy told me that he don’t feel comfortable giving me a car because I hold the car for an extra day…
Stay away of those, if you got important things and have to be on time: DON’T GO THERE.”
“Gabe is an individual that I watched on more than 1 occasion go out of his way to make sure things were set in stone & understood with customers. He was quick but very professional. Not many people can multi-task as smoothly as he does things while maintaining a smile while he does it. Very Impressed with his caring for he customers. We need more like him to coach others to be excellent employees like GABE! (Burleson, TX location)”
“Insurance quote vehicle prices. I waited for a week to ensure it would get that price. So when I went to pick up car only suvs was available which was higher cost. The first one was dirty inside and the tires was worn out. So they starting offering me the upcharges for about thirty or forty more per day. I think it is sad that they want the rental to paid for wear and tear of their car. I had full coverage on my vehicle so why would I pay for more insurance. Checking all fluid do not ensure I safety on the road.”
“Rented a luxury car and when I got there at the location, I was told we don’t have luxury cars here. I asked why is it on the website for here then? And they said that’s corporate. Sounds like a bait and switch. Thought that was illegal.”
“I was sent to Enterprise by another insurance company after being rear ended. We had a mini vacation planned for my family of 6 which all fit in the car I normally drive. At Enterprise I was told the insurance only approved a smaller vehicle that would not seat 6. It was not at all comparable to the Denali I was driving.I felt that nothing that week was going my way and just kept getting worse. After explaining this and the situation to Matt located at the branch on Southwestern blvd location he was just amazing! He completely understood my frustration and sympathized. He quickly started searching for a vehicle that could seat my family of 6 and was comparable. I thought there would be an additional charge and I would have to fight with the insurance company but he took care of EVERYTHING! Even with these issues he found me another vehicle in about 10 minutes and had me on my way in another 10 minutes. When my boyfriend and I dropped the vehicle off even though he was with another customer. He politely excused himself just to come over and ask how everything went, if my car was repaired properly, how I liked driving the Nissan Pathfinder, if the cleanliness etc etc was all up to par. Which it all definitely was. He then gave us his card incase we ever need anything in the future. Not only do we suggest this branch but we specifically suggest speaking with Matt if you have the chance. He will make sure everything is as smooth as possible and seems to be more than happy to help his customers also. It’s hard to find good employees and he definitely is one.”
“I was in on Wednesday and Mike took care of me. I needed a bigger pickup truck and they didn't have one in but he made it right and hooked me up and gave me a good deal and I was on my way. Thanks again Mike for making it right and he was extremely busy crazy busy and he kept his cool, he had a great attitude and was very nice guy! He does his job very well!”
“St Louis, got to the rental office and they wouldn't accept my bank card. Reserved the car weeks prior. Literally had to sleep in the airport overnight and wait for another rental place to open.
They were very rude
Looks to me like Enterprise is now the lowest place to rent cars. They suck.”
“We reserved a car a week in advance and the day before pickup they canceled our reservation. We were willing to go to another location, but they said they would call back and never did. When we called back they were rude and no help. We had already booked hotel and scheduled meetings. Our loss and enterprise was no help!”
“I made my reservation for a 12 passenger van in March for June. With no forewarning by text,e-mail,or telephone my reservation had been canceled. They made no other arrangements for a van rental for my family trip. The enterprise in Victorville has poor customer service and ruined my trip. I am still waiting for a call or response from the management team. I think it will never happen”
“After my reservation was set up by my insurance company and confirmed by me, Enterprise left me standed after I turned in my truck into the body shop. I was lied to from the manager at Enterprise, I called the corporate office, launched a complaint and was told that someone would call me. I am still waiting for that call. WORST customer service I have ever had and I use to travel alot. I would never recommend Enterprise car rental to anyone!”
“Rented a car from enterprise, the car has problems try to exchange the car. But can't see to get the right answer. No one can fix it. Have kids thats what makes it wort. Don't rent from them again”
“I had worst experience renting car with enterprise. I booked 7 seated SUV 4 days before the trip, and on the day of trip they said they do not have the vehicle. The customer service was so unprofessional, which ruined our planned family trip. 😡”
