“I rented a pickup last week from them and it had a hitch and was set up to pull a trailer. This week I told them I was going to pull a lawn mower trailer about 13 miles and back. Now I am not allowed to rent the same truck and they say I have to rent from the truck rental division in O'Fallon or St Luis, MO. that adds another 300 miles in getting and dropping off the truck. That is 25 cents a mile for the overage. It is the same model and set up the same as the one in Mt Vernon that is only 1 mile from my house. Yes, I feel like they are screwing their customers. They even went as far as to say their local trucks were not set up to tow a lawn mower trailer. And yes, they lied to me. The trucks are set up and they even slipped and said they only had hitches so they could pull things locally.”
“I was in a car accident and the person that hit me choose a repair location that was far from my home. I called Enterprise Rent-A-Car who took my reservation and then told me that they cannot honor it because of the location evidently they have a 5 mile radius for pick ups. They sent me to five different locations to no avail. I called corporate to help and they are a call center located in the Philippines to sum up, I was unable to rent a car terrible customer service.”
“Rented from enterprise via Expedia… traveled from ELP airport to Enterprise location on Gateway West (because there were no cars available at the airport) only to find that there was no vehicle available for me despite having received confirmation of my reservation. The manager, Mr Flores, claimed that they called me to tell me that there would be no car available for me and said my mailbox was not set up. This was a blatant lie. I had no missed calls from enterprise and had received a voicemail message from someone just the day before. When I asked the manager what I should do now he shrugged and said, very matter of factly, “I don’t know.” He offered no apology and no options. This individual did not even attempt to provide any form of customer service. I traveled to ELP to see a family member who was hospitalized and had to Uber back to the airport where Budget was able to put me in a vehicle. I will NEVER use Enterprise again.”
“I had a rental from enterprise for 2 months. I had 2 cards on file. Enterprise has changed my card multiple times with my authorization since returning the vehicle. I reached out to customer service and they told me I had citations which they could not provide proof of. I never received a citation. If you can’t send me proof that I received the citation. How and why am I being charged. So many people rent the same vehicle. I truly believe they charge anybody who has a credit card left on file. I will NEVER do business with them again!!!!!”
“Using Enterprise after an issue with another car rental recently ( last three weeks)renting in Fort Lauderdale London Düsseldorf and about to re rent in London
Heathrow needs a facility upgrade but the staff namely Ayaz and Abdi made the pick up and drop off easy
Please note the citron c5 model was a terrible car to drive no head room but worked for my needs Fiat 500 has more driver space
Will keep using Enterprise for work and pleasure as I like the booking app and staff”
“From start to finish the experience was relaxed yet professional i would have no problem repeating my business with them. I strongly recommend the staff they were great to deal with and i enjoyed the whole time, i would rate them very good, 5 stars 🌟”
“Enterprise will leave you high and dry. I reserved a vehicle 8 days in advance that was listed as a large suv that would accommodate 8 adults and 7 bags. I went there to pick it up on the scheduled day and they tried to put me in a vehicle that was not what I reserved and way to small for my family. They didn’t even seem to care that they lied to me. I rent a car frequently from enterprise and had a bad experience the time before that and I forgave them but I am now done with them.”
“This company is very unprofessional! I brooked two weeks ahead of time , & showed up in time to pick up car but yet , when I get here there are not cars available. How is this ? When you make a reservation it’s supposed to be reserved! I will never be booking here in the future this completely has messed up my plans.”
“I received Fantastic customer support- Rented SUV for 9 days at Punta Gorda Airport Enterprise location. Counter employee quickly completed rental and I was on my way. SUV was clean and drove well. Employees very courteous upon return to Punta Gorda Airport and return was fast. Enterprise will be my next rental.”
“There service is the best in Lewiston Maine. The rental team is always there to help you get in a almost new reliable rental car with very good gas mileage with unlimited miles.Thank You !!! Enterprise in Lewiston Maine and its awesome team of employees.”
“I recently rented a vehicle from your Westmont locations. LaChanae Laflaura handled my situation with class and the upmost EXCELLENT customer service! Its rare these days to have such a kind and a professional woman representing your Company!!
Thank you LaChanae you deserve to be recognized!*****
Christi”
“I have a rental through my insurance yet Enterprise keeps charging my card with no explanation and no receipts and it has been difficult to get an honest answer or my money back”
“Everyone is very efficient and ready to go. The work was even done 3-4 days ahead of schedule and the rental was so nice I didn't want to give it back lol. Thank you for a great experience.”
“Quick and easy
I was charged for gas when I actually returned the gas at same but, I spoke to Joel and he refunded my money so I'm truly sorry for leaving a bad review you guys beside the charge were actually great.”
“I am stationed here in Germany and my experience was great. Renee and Leah were so helpful with my circumstances. The office staff was friendly and eager to please. I would definitely recommend their office located at Ramstein-Miesenbach.”
“My wife and I flew into fort Lauderdale, and actually had a reservation with a different car company when we went to their desk there was about 200 people in line and it was moving about as fast as a snail does on a cold day. And you know how damn well that goes, once we would get up to the desk they tell us they didn't have our car. Most of these companies know how to take a reservation they just don't know how to hold it.
Decided not to wait started checking the other companies no one had any cars we got to the Enterprise counter and the young man named Max was extremely, let me emphasize that EXTREMELY helpful, courteous and just a good old guy to deal with. Not only did he get us a car, but it was actually less than the other company we had made a reservation with.
If you're coming in at least the fort la.uderdale airport, don't waste your time with the other companies go with enterprise. Ask for max.
I'll be sure to use them next time
I would appreciate it if you get word to Max that we were very pleased with this service, maybe even get him a promotion. Of course, if you do that he probably won't be at the counter next time.. (make sure to tell him to send my check! 😂
Oh, one more thing, we didn't have to take any damn shuttle bus to the cars they were right outside the door.”
