“Saint marys ga
don't bother trying to rent a car there from them they wait till the last day to let you know in the late after noon that they don't have a car for you and your leaving at 6:00 am so now you need to call around and there's know other car rental around or open for that matter
. there and hour away each from where you live employees could care less and Bruno manger or what ever he is did nothing there not to be trusted
but as you can see from these other reviews how bad they are i will post this every where on all review and in the neighborhood post so they know what to expect from a lousy car rental place that don't care about there customers they need to go away”
“A trip to Chicago turned into a nightmare when Enterprise cancelled my rental last minute without notification. I confirmed prior and showed up for my rental only to have the sorrowful looking attendant say, "Sorry sir. We don't have anything available". Never will I use Enterprise again!”
“just nowNEW-Edit
Horrible Experience!
First, The rental car we reserved wasn't what we received. We were supposed to have a mid-size pick up, Chevy Colorado or similar, and the only car they had was a very small Hyundai Venue. Second, The Hyundai would hesitate and the engine quit when at a stop light a couple of times, but restarted. Then a week later the engine dies on a 6 lane road while stopped at a light. The engine would not restart this time. We had to push off the road and finally got it in a parking lot. Which was crazy because of all the traffic on the 6 lane road. We understand things happen and were not upset at this point. We called the local location we rented from and explained what happened. We asked if they would bring a new replacement car out to our location, 6 miles away. They said NO! We do not do that and you need to call the Roadside assistance number. So we called and were told to call 911! We asked why do we need to call 911. The man said that they needed to know that we were safe and that the police needed to verify everything and call the roadside assistance number to verify before anything could be done. We asked to just dispatch a tow truck and we were not going to call 911. After several minutes arguing with the Enterprise employee, he finally agreed to send a tow truck. He said the tow truck would be there in 90 minutes or less and we needed to stay with the car until the tow truck showed up. After 90 minutes, no tow truck. We called the Roadside assistance number again to tell them that no tow truck showed up in the 90 minutes. They called the tow truck company and informed us it would be another 4-5 hours and that we needed to stay with the car. No Way! This is not our car and we already waited 90 minutes. I called the local location and she told me she could not do anything until the car was picked up and checked out on why the engine died and would not restart. I told her we were not going to sit there for another 4-5 hours and could someone come and pick us up. She refused! So we took an UBER home at our expense. I called later to find out when we could pick up another car. Guess what? They were out of cars. I called several times over the next couple of hours and no one answered. I emailed Enterprise customer service 4 days ago and have had NO RESPONSE. I wanted to work this out with Enterprise instead of writing a negative review, however, it is now 5 days after this all happened and we have not heard from anyone at Enterprise customer service or the local office where we rented the car from. We called Hertz yesterday and we will be picking up a new rental car this morning. We will NEVER do business with Enterprise ever again!!!”
“Very a very very bad experience with the Bagdadiyah branch, they don't know how to communicate and deal with customers, and worst...I will not suggest anyone”
“So,
My husband use this service.
Insurance gave us from them a car till our car should be fixed.
But yesterday they called my husband after 3p.m and they said they want back their car coz our car will be not fixed,and their car- my husband has to be back till 11a.m today,if he will return later he has to pay for full day,doesn't matter that they did called after 3 p.m and later 6p.m then they did explain all situation.
Is also is another option: they will pick up from our home a car. guess what till then they can pick up?-5p.m, wow...so I have to cancel for my baby playgroup, sit at home with kid and wait them not till 11a.m but till 5p.m now till they pick their car. Not even 24 hours notice they give to us.”
“Rented an suv. Windshield filthy inside and out. Floors dirty. Seats had something sticky on Them(like spilled soda) Outside of car was as dirty as inside. And the smell. Ugh!! Wet dog smell. The customer service was very poor. Unfortunately I had to get rental there per Insurance Company. York Pa.”
“They took me for $368 dollars fraudulently. The insurance company for the person who hit me was to pay for the rental. They upped the classification of the car I got to a full size so the other insurance company would not cover it all. Shame on you. It took me a week to even get a car. I will go out of my way to not use them again.”
“Car was dirty, despite a sign hanging from the rear view mirror saying the car had been cleaned. We discovered the windscreen wiper fluid container was empty. We found this out on the motorway, when travelling at 70mph. We tried to clean the windscreen but the windscreen got dirtier and we couldn't see through it, which was very dangerous for us. We ended up having to buy our own windscreen fluid, what a joke! Disgraceful company. Please avoid., despite a sign hanging from the rear view mirror saying the car had been cleaned. We discovered the windscreen wiper fluid container was empty. We found this out on the motorway, when travelling at 70mph. We tried to clean the windscreen but the windscreen got dirtier and we couldn't see through it, which was very dangerous for us. We ended up having to buy our own windscreen fluid, what a joke! Disgraceful company. Please avoid.”
“Well the truck we rented started giving problems the service light came on along with other lights. I requested to exchange the truck and all I got was more ride unhelpful answers and told sorry for your luck they could not help me then when I did get someone to try and do something they had me drive this truck 60 miles to get it replaced and I was told that the place for the exchange was already notified about the situation . They were not and I was told there they were not going to help me there was no car. I was told to just drive that one and call road side assistance if I need something. Truly unbelievable I had a disabled husband and it was very hard on him thank God we made it back home no thanks to any of the representatives that work fir the company. How sad.”
“Spoke to customer service by phone took all my information because I have rented from Enterprise before, told me the the only location was Rockwall Texas not close so I had to Uber myself there get there and the Enterprise employee behind the counter Not only was rude did not care to see my confirmation number decided my driver's license and credit card was not good enough $300 deposit was not good enough and that I was not able to rent a car and that was that extremely rude and had a look on his face to say we do not give a s*** about you and your situation and had a smart remark with have a nice day. I will never ever rent another vehicle nor will I give anyone a good review for that company in fact nothing about that company will come out of my mouth positive I'm I am completely in shock they're still in business. Very unhappy customer excuse me X customer”
“Not getting pickup for car and didn’t get a car.employer continued to hang up on me.very rude employers.didnot tell me there was not a car in the
Council bluffs.the car that they let me lease a car that has bad tires on it.
I got a flat tire had to get new tire on it.continue to get the issue cleared
Up, but continue to get the run around.not very with this company”
“1. Hidden Charges - the bank recorded an international transaction fee.
2. The opening and closing hours on the website are wrong. I was asked to pick up the vehicle early because they close earlier than stated on the website.
3. The desk at the airport was unattended. The phone call wasn’t answered, left stranded at the airport.
4. The company charged $150 for cancellation, even though they didn’t show up.”
“Had no choice but to hire a car from this "company", was told by the employee upon collection of the vehicle that no damage was listed on the car, (my sister who had been charged for damage she didnt do told me to take pictures as they'll try everything to get a claim out of me) ! Told the employee this when signing for the car and luckily took pictures of the various damage on the vehicle that apparently wasn't there! Had the car for 1 full week dropped it to the garage where i collected my car from! A few hours later was called by the cant get a word in edgeways assistant manager to say the "boys" have just collected the vehicle and the is about a foots worth of damage to the lower passenger underside behind the front wheel arch and that i must have hit a curb and unless i had proof that it weren't me that ill basically have the claim put against me! I was so upset as i knew this weren't me that caused any damage let alone a foots worth to the car, i drove the car like i just passed my test! (Firstly if the "assessors" or "the boys" had been so critical of the car prior to my hire maybe they would have seen the damage was present prior to my hire and foregone me the distress of trying to prove it wasn't infact me driving it like a bumper car hitting curbs left right and centre! If i had not took my sisters advise and took pictures i would be massively out of pocket for something i did not do! The location of the damage would not be visible to 99% of the general public and believe they had prior knowledge of the damage to the car and was just simply "trying it" as nobody would have proof the damage was not there! The car was a black vauxhall corsa, luckily for me and unluckily for them i did have photographic proof the damage was infact there at the time of collection (time/location stamped photo) perhaps this vile companys false claim against my sister was your undoing this time! I dont know nor will never know if some poor customer(s) have been charged for said damage before or will continue to after but i do believe this company had prior knowledge of the damage and i was just another victim of perhaps a ongoing scam? maybe i shouldn't be so quick to jump to conclusions but maybe they shouldn't either! Never will i have any dealings with this company again( my advise to the customer is to take lots of photos if you feel like you have enough take another 30).....”
“I got a rental in Saint Joe Missouri because my car was wrecked which was not my fault. The remote on the car did not work the right front panel came loose from the car that had to be snapped back in then the car would not start on a Friday when I left work early I finally did turn over I called enterprise they did not have any rentals available until Sunday. I went to start the car Saturday morning would not even turn over. So then I had to wait for somebody to come and jumpstart the vehicle they finally showed up and I was told to take it to the airport in Kansas City for a simple swap out. Well let me tell you I’ve been here three hours or more everyone says they will help you but then you see them helping numerous other people and let me out at first I was totally ignored for maybe the first hour. Then they wanted to help me and every time they said I’ll be right back they didn’t show up again for another 30 or 40 minutes as I seen them helping everybody else but me. This was supposed to be come down to a simple swap for something that ran and now it’s cost me my whole Saturday dealing with this problem. I don’t even think I’d give it a one star right now. Customer service since Saint Joe was very kind and they was wanting to help but they had nothing to help me with”
“Rented a van from the Harrogate office. The van was covered in small scratches, and several dents and I pointed as many out as I could when I collected the van. I was told they were all under the size and nothing to worry about.
Get the van back to them and they suddenly spot a small looking scratch on the front bumper and home in on it. This is shown on the photo attached - it's the tiny scratch at the bottom near the wheel. The scratch was apparently bigger than their tool, but under the bumper where it couldn't be seen - the small area that you could actually see was way smaller than the acceptable limit.
They accused me of the damage (which I didn't cause, and was clearly related to existing damage that I had noted in the morning when I collected it) and proceeded to charge nearly £900 to my card - which I had specifically told them they were not authorised to do as I was contesting their claim.
Don't trust these scammers. I made the mistake of not photographing everything before I set off.
Update: the day after I wrote this review, Enterprise cancelled the claim against me and started the refund process - which can take up to 5 days. I'm not certain of the reason as they didn't make it clear, but I assume it is because I pointed out the damage was under the bumper and their damage assessment tool clearly states that scratches and scuffs under the bumper are not to be considered as damage.”
“Genuinely the worst customer service I have ever experienced. The rental was picked up, checked for damage and none was found. Once back at the centre they called me to inform me of windscreen damage. I suggested, that as it wasn’t discovered, it could easily have happened on the drive home, so the guy went to speak to his colleagues, then never called me back, so I naturally assumed that the matter was dealt with. I later discovered that they had then proceeded to just send a claim directly to to the insurance company. Obviously irritated by the underhand nature of this, I called to complain, but because I had the audacity to suggest poor customer service (calmly I may add) the customer service rep was rude, then hung up. I lived abroad for many years, so have a lot of experience with hire cars, and The service at enterprise is without question the worst!! Don’t even deserve 1 star. Use hertz or Europcar or literally any other provider, as they are cowboys who will scam you in whatever way they can!!”
“rented s Merc sprinter Luton back and tail lift . It was with a 1/4 tank diesel to which I added 40 litres a total of 58 litres. I drove to Shiney Row in Durham and picked up a fireplace and set off back. At a place just south of Wetherby on the motorway I ran out of diesel. It was 225 miles , the van had been showing the fuel warning light but I disregarded it as it was showing all the time even when I filled it up with the 40 litres. Other fault lights kept appearing all the journey such as rear light, radar sensors dirty as well the faulty fuel lights.
The as came to the rescue and took us on a low loader to ferrybridge where I put in another 32 litres of fuel. We arrived back at Nottingham with a 1/4 tank showing. An economy rate of 4.19 miles per litre. Total miles 310 less 8 on low loader divided by 72.
On returning the van to enterprise van hire I complained that this was unacceptable and could they investigate.
They didn't believe me or my passenger as the warning lights did not display when stationary.
They admitted they knew very little of the vans history or service record as it was from another branch.
They said over £100 of diesel for a 302 miles journey was acceptable. The warning lights were a figment of my imagination. They did not even start the van or test drive it to check my story about the warning lights.
In short they dismissed me as a liar and a blaggard. I strenuously argued my case at which point I was asked to leave the car park at enterprise van hire at Unit 2 Daleside Road Nottingham. I asked to speak to the area manager and raise a complaint. I was denied this, I asked for the AA report on the incident, they said I had been asked for my email address by the as man, I hadn't and a report wasn't sent to it They said the report wasn't sent to them even though the call out was by them on their contract.
I have no contact from the manager at Daleside Road, JAKE or the area manager. A complaint has not been raised even though they would not look into the matter.
They also said that false economy mileage figures by Mercedes-Benz account for the difference between their advertised economy figures and that acheived by their vans and cars. I acknowledge there is this to take account of BUT they don't double the mileage per litre rate.
In short their customer service is below that expected of a national company or is it just JAKE at Daleside Road Nottingham who is letting the company down.”
“Do not rent from the Shreveport Regional Airport. Tim is very unfriendly and not willIng to assist you unless you are a person of color. He was more interested in visiting with other people in the area than assisting me. For those of you not aware you need a letter of some sorts stating your state had extended your drivers license expiration date due to Covid 19. Yes they are aware of the extension but unless you have the letter printed and in hand you are screwed. Put this on your Notifications Enterprise. Stranded without transportation.”
“I had car crash and my insurer (Zenith) arranged a courtesy car through Enterprise Rent a Car. I was told what to do, what car and where to be.
Since then I had miss information from both companies, included telling me it is all fine and not to worry. Enterprise Rent a Car then called me to instruct me that I have to take the car that same day, with no warning and leaving me with no car if I had.
A few days later, once I had spent the last few days chasing the companies involved, rushing to find and buy a car the Enterprise branch then rang me. They asked if I was free for a discussion, I was not so I asked for them to email me. They instead took it upon themselves to take £141.08 without any information or invoice.
They were helpful and friendly company on the first day and until I took the car. Once they had me signed up they changed into a miss informing and dishonest company. Please take your business elsewhere, do not risk being in a similar situation to me.”
