“Reserved a truck online for the Winter Haven location. Received a phone call saying they did not have the truck, and then they put me in a small car, which is not what I needed. I called customer service; they told me a manager would call me and find a truck, but they never did. I would recommend staying away from this place; this has happened to me before.”
“Made a reservation on Tuesday to pick up on Fridayat 4pm. Arrive at the location, the rep tells me that they left me a message in the morning saying they didn't have anything available. I check my phone to see he had just called and left a message like 40 mins prior to me showing up at the office. Left and when I came back pass the location, I saw a vehicle sitting out front. I stopped and inquired about the vehicle. He proceeds to tell me its for his driver!! So now I am not able to make the trip that I planned for the weekend, when my reservation was made days ahead of time. This is very unprofessional. He apologized, but seemed like he could care less. Had excellent customer service there with the previous rep, this new one, not so much. This is in TAPPAHANNOCK VIRGINIA.”
“Enterprise rental cars is by far the worse I have ever used ! I rent cars several times a year and for the past 10 years rented a car for a month in either California, or Florida. I make several trips to Arizona each year and rent a car for at lest two weeks each time . There for I know what I am talking about . Enterprise just sent me a fraudulent charge for over $300.00 . I was NOT the last person to drive that car . In advice from my attorney he said it would be cheaper to just pay the charge than to try and fight it . Any of you that might be interested in renting a car use Budget, Avis or National they are great companies to do busy with . I tried Enterprise for the first time but will NEVER use them again .”
“Did not have the car class we reserved and was ready to put us in a “brand new car” that was later determined to have disc brake issues and a safety issue. Tried putting us in a different class of car at the same rate as luxury suv.”
“Gave me a car with all seasons instead of winter tires. 2 tires went flat and I am still waiting for a tow truck that entreprise arranged. It’s been 3 hours and no one is showing up. Called entreprise and they don’t care. It’s 9:43 pm, cold weather with snow. Awful service from the company and the SMC towing.”
“IVE BEEN A MEMBER SINCE 2002 AND I HAVE NEVER BEEN THROUGH ANYTHING BAD WITH ENTERPRISE UNTIL NOW.. THEY GAVE ME CAR WITH AN OIL CHANGE NEEDED & WOULD NOT SWITCH ME TO A RELIABLE VEHICLE WITH A SUSPECT $300 DEPOSIT THAT I DID NOT RECEIVE BACK WHEN THE VEHICLE WAS RETURNED... I AM SO DISAPPOINTED WITH ENTERPRISE... NEVER AGAIN WILL I USE THEM.... HAS ANYONE RAN INTO CAR ISSUES UPON RENTING A VEHICLE FROM ENTERPRISE & COULD NOT GET HELP FROM NO ONE...”
“Yes I've been dealing with enterprise since 2003 never had 1 single problem until 2024. Had reservations on Westheimer Rd. through insurance claim in which they confirmed by calling me. Once I got there after walking n Houston heat I was then told I would have to pay out of pocket even with my insurance reservation #. As I'm outside trying to get things situated with my insurance company another employee comes out side to chest tie me as if I were her child and soon as I jump defensive and tell her look I can go to another enterprise. I guess she call main office 2 have me put on do not rent list. No one ever called me to ask my side after being a loyalty member for 20 plus years. This says a lot about enterprise and how they treat there customers. What ever happened to pleasing the customer. Not saying that a person has a right to be rude but when you call someone to confirm with them stating 1 thing and get there to something totally different could cause a lil more understanding on Enterprise Employees. But I should have known she would do something like this being the drama queen she was being. Just be careful where u spend your money. Have a membership with Hertz now so who loosing out. Enterprise thats who... If y'all treat loyalty members this way then maybe I was loyal to the wrong company.. Thanks life goes.”
“Rented a 15 passenger wagon Dow a family trip . 6 hours on the road I noticed the air conditioner and call road side service , called rental office , to replace the car called every one for service and no one was able to help .for seven days traveled with no AC , windows open and bugs inside the car .upon my return enterprise offered full rental refund. But it’s been 6 weeks and nothing. I call for updates every week and same answer HQ working on it .terrible.terrible service .avoid enterprise.”
“I rented a car for one day. I was charged for two days when I returned after one day. No refund given. Anyone else overcharged? Not going to use this company again”
“When reserving my vehicle, I stated I was handicapped and needed an suv. They said no prob, they had one and close in 1 hr. I got there in 15 min and they didn't have one. They said they'd contact me to exchange for one. Now it's 5 days later no call.”
“I have rented vehicles from Enterprise countless times, since my days after college (2007) and suddenly have problems with reservations beach my drivers license is from a different state, but all other forms of documentation (paystub, lease agreement, utilities) indicates my location.”
“I had a rental car scheduled for 12/3. I got to the rental car and they told me I had a 9am appt and it was 1pm at the time and they gave my car away. This was a rental due to a car repair through my insurance. At the time I secured my reservation there was no time stamp. The location was 2016 W Stassney Ln Austin Tx. The guy at the counter was very surely, had an attitude and didn't help at all knowing that I was without a car. He could of called one of the many locations in town and just said best he could do was 5pm the following day, more than 24hr. Very rude! I went to another Enterprise 3500 S Lamar Austin, Chase couldn't have been nicer and is helping me get a car 12 tomorrow.”
“Enterprise of port huron mi sucks. I ordered a wagoneer for a trip to have room for my family and our stuff .I got there to find they were giving me a 15 passenger van the seats did not go down they refused to remove seats so we had to put our cooler and suit cases on the seats ,and could not take my husband's hover round which is why we got the rental in the first place. I do not recommend enterprise of porthurn to anyone go with Michels you will not get what you need other wise. We even ordered a week in advance. We also need the 4 wheel drive do to the weather van did not have it. I rate enterprise 0.”
“Difference in rental prices for insurance companies and people are huge.
Employees try to charge extra for the day that insurance company already paid.
The reserved cars are located in different places but I wasn't informed about that at the day of reservation and had to spend extra time for pick up.”
“I made a reservation a month in advance. I confirmed my reservation the night before. I went to pick up the car and there was none available. Why make a reservation? This is today the day before Thanksgiving. They could only say sorry for any inconvenience. Now stuck in Amherst, MA and my family is in Vermont. What a horrible company!”
“I will never go through this fraudulent company again.
I reserved my car through a third party ap - picking up a nice SUV in Atlanta and dropping off in Savannah. Paid in full prior to ever picking up the car.
I arrive in Atlanta. They ask where i will be returning the car - I say Savannah. They put me in this old explorer that shakes when going over 25mph.
I drop off in Savannah a few days later and somehow they can’t find my reservation there and don’t want me leaving this car they don’t claim is theirs.
I show proof. Finally able to leave the car (almost missing my flight)
Then, days later I get an email from enterprise saying I owe $300 additional for the different location drop off.
Currently in a credit card dispute over this fraudulent charge.
I will NEVER use enterprise again. Worst customer service ever. With bogus claims to add charges.
Even clicking ONE star is too generous for them.”
