eSpares Reviews

Name: eSpares
Address: Medco HouseBordesley Green Road, Birmingham
Rating: 4.53

4.5 Rating 1,020 Reviews

88 %

of reviewers recommend eSpares

About eSpares:

Uks laregest spares retailer. Most items in stock.

Visit Website

Phone:

0121 766 0183

Location:

Medco HouseBordesley Green Road
Birmingham
B9 4UA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Russell Hobbs 4 Slice Toaster from eSpares and it turned out to have a manufacturing fault. I contacted eSpares and was instructed to return it for a replacement, the replacement arrived before I had sent the faulty one back. Unfortunately the replacement developed the same fault and this time I asked for a refund. Again eSpares told me to return the toaster to them for examination using their pre paid postage label, which I did. The refund was in my bank 7 days later. WELL DONE eSpares.”

Helpful Report

Posted 5 years ago

“I knew what I wanted, but my cooker model number did not match up with those given. Espares persisted for me and eventually sent me an email telling me what I should order. With standard delivery, the spares arrived in two days. My glass lid was, once again, working. As an eighty year older person, I was delighted to be able to fix this myself! That you Espares for your first class service.”

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Posted 5 years ago

“So very easy to identify the part I wanted and the order arrived the next day. Exactly what I ordered ,Very impressed with the whole site. Thank you eSpares”

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Posted 5 years ago

“Excellent customer service and technical help. Part arrived correct and great quality. I won't go anywhere else in the future, defiantly a 5 star company, thank you.”

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Posted 5 years ago

“Ordered a kettle filter just before Christmas which they despatched immediately but failed to arrive due to Post Office pre season backlog. They replied very quickly and friendly to my email and their prediction of when the parcel would arrive was spot on. A very good, friendly and quick service.”

Helpful Report

Posted 5 years ago

“Excellent service. Easy website to find spare, excellent communication regards dispatch of product and arrival time; arrival time narrowed to a one hour slot. I wish all companies were like espares - reliable, responsive, accurate: customer focussed. Brilliant.”

Helpful Report

Posted 5 years ago

“Very quick delivery (even quicker than advertised). My parents were planning to replace their AEG washing machine after it gave them an error message. I ordered a compatible washing machine door interlock from eSpares. After following the instructional video, I was available to get it up and running with minimum cost and hassle.”

Helpful Report

Posted 5 years ago

“I ordered a part that didn't work on my Kenwood and when I contacted them online they were very helpful. I sent the part back and was refunded the money within 5 working days as stated on their website. This is an excellent online shop and I am more than happy to use them in the future. This is how all online stores should work!”

Helpful Report

Posted 5 years ago

“I recently ordered a replacement part for my Dyson Vacuum cleaner. Shortly after making the order I received an e-mail informing me the item was out of stock and would not be available for several weeks. I decided to cancel the order and was very impressed with the way the cancellation was dealt with. In particular the speed that the refund was made. I will definitely use e-spares in the future as they take customer satisfaction seriously.”

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Posted 5 years ago

“The service I received from eSpares was excellent, the accompanying video allowed me to fit the spare part for my cooker quickly and easily. I shall certainly be using their services in the future.”

Helpful Report

Posted 5 years ago

“Absolutely efficient company. Replacement secondary door for oven in stock, posted same day. Really impressed.Thought my Christmas dinner wouldn’t happen. Just lovely that efficiency still exists. Great company. Thank you.”

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Posted 5 years ago

“Am still happy the way you Deal with customers, i had no problem with my order came as faster as I didn’t expect thank you so much and keep it up thank you to everyone working in at Company”

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Posted 5 years ago

“Excellent next day delivery service”

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Posted 5 years ago

“Fast delivery, good customer service, simple returns”

Helpful Report

Posted 5 years ago

“Good were delivered as promised on the morning of the next day which enabled me to get my oven up and running without delay. Excellent service thank you.”

Helpful Report

Posted 5 years ago

“Had an issue with my Hotpoint Iced Diamond Fridge freezer where when the fridge door was opened the light would flash and the motor stop running. After a while the pump would start again but I guessed that I would have to spend money to buy a new fridge/freezer. I guessed that the possible fault would be the control board and went on the spares site to see if they could advise. They advised which board to purchase and alongside was a review from somebody who had had the same problem. Ordered the part from espares who delivered promptly. DPD advised me that the part would be delivered Monday but it arrived on the Saturday. Fitted the part and the fridge is now working fine. Saved me a lot of money. Thoroughly recommend the company.”

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Posted 5 years ago

“Fab service, Part came very quick ,support from customer service excellent and the online videos invaluable .Thank you E spares !!!”

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Posted 5 years ago

“On Monday morning I broke the shelf on the bottle drawer of my Neff fridge (my own silly fault). About 4pm the same day I found the replacement part on e-spares and ordered it. It arrived at 1pm the next day, 2 minutes to fit it. All done and dusted in 24 hours. Superb service from e-spares.”

Helpful Report

Posted 5 years ago

“Very pleased with the costumer service. I ordered an item which was out of stock and had to be specially ordered from the manufactures. I was kept fully informed of the situation at all times. Later due to circumstances I no longer needed the item and requested that the order be cancelled and I be given a full refund. This was acted upon quickly and I was issued with a full refund.”

Helpful Report

Posted 5 years ago

“The small grinder for my Braun kitchen hand tool had broken and I was able to replace it easily from Espares, which has lengthened the life of the equipment.”

Helpful Report

Posted 5 years ago

eSpares is rated 4.5 based on 1,020 reviews