Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.81

4.8 Rating 10,097 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 10,097 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 10th May 2025

426

Anonymous

Anonymous // 01/01/2019

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“I needed some very specific parts for my espresso grinder. I had ordered the wrong one and needed to exchange it. When I called and spoke to a customer service representative they were so helpful and knowledgeable that they got me set up right away with the right part and facilitated an easy exchange. I was so grateful and will be getting all the parts we need from you from now on!”

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Posted 7 months ago

“package and service is always great.”

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Posted 7 months ago

“Great selection & price. Video instruction on how to install replacement burrs was easy to follow. My Super Jolly is grinding better than it has in ten years!”

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Posted 7 months ago

“The deal for the items I ordered was untouchable by any other vendor. Amazon had the items available but I essentially paid for two at the price of one - and not to mention, who knows if Amazon sold the authentic item. In that respect, Espresso Parts is 10/10. The only reason I downgraded a star was that the items were backordered, but this was not stated upon purchasing. I waited weeks and weeks and finally emailed customer service for an update, and they informed me the items I had ordered were backordered until mid-autumn. I was eager to use them, so this was a bit of a bummer. However, shipping was quick once they were available and the packaging was really safe and excellent.”

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Posted 7 months ago

“I ordered M5x12mm screws for my Gaggia Classic. That should have been M6x12mm, but when I searched for "Gaggia Classic Parts" the M5 screws displayed first and I assumed they were the correct ones. Why else would they be there with that search? Anyway, I chatted with customer service and after a couple of snied comments that this was my fault, they agreed to send the correct screws at no charge as a replacement. So it's a 5 for customer service as you took care of me, but this was avoidable even without me "double checking" with customer service before purchasing. Get your search results to only display compatible parts when customers enter the precise brand and model of their espresso machine. I don't know if that's possible, but it would help avoid situations like this.”

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Posted 7 months ago

“Fast delivery. Perfect fit.”

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Posted 7 months ago

“Order process on website was seamless. Product description and reviews are accurate. Order notifications were timely and product arrived a few days earlier than scheduled. Attention to details in packaging was excellent for delicate products.”

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Posted 7 months ago

“I spoke with John about receiving a RMA return merchandise authorization for the purchase I wish to return. He was very courteous and helpful with my request.”

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Posted 7 months ago

“Everything looks great! I have washed the pieces but have not yet made my toddy.”

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Posted 7 months ago

“Great customer service and received my Ascaso espresso machine order promptly. Will now be buying my grinder from EspressoParts. Thanks guys, cheers!”

Espresso Parts 5 star review on 15th October 2024

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Posted 7 months ago

“Very fast delivery to New Zealand”

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Posted 7 months ago

“GREAT PRICES - FAST SHIPPING”

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Posted 7 months ago

“looks like used one. I'd like to receive moneyback”

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Posted 7 months ago

“I love our Vortex Latte cups. They are a big part of our morning.”

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Posted 7 months ago

“Parts fit as expected and were delivered promptly”

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Posted 7 months ago

“Shipment was fine. But you subscribed me to various email lists despite my specific request not to.”

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Posted 7 months ago

“Everything arrived in perfect condition… Love it! 🩵”

Espresso Parts 5 star review on 14th October 2024

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Posted 7 months ago

“This is my goto place for any parts for my espresso machine. Always 5 stars with ordering and with fast shipping.”

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Posted 7 months ago

“Product packed well. Exactly as ordered.”

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Posted 7 months ago

“great great”

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Posted 7 months ago

Espresso Parts is rated 4.8 based on 10,097 reviews