Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,917 Reviews

61 %

of reviewers recommend Esure

Company Reviews

Questions

Metrics

3.4

Based on 1,917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

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“I was with my previous provider for years and changed because esure was cheaper . I was going to make a small claim very early on into the policy because of wind damage but they made it very awkward so I left I will move on soon”

Helpful Report

(Home Insurance) - Posted 6 years ago

“Always very helpful and helped save me quite a bit between my vehicles . Competitive pricing and friendly staff that know what they are talking about .”

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(Car Insurance) - Posted 6 years ago

“Cannot get another policy to print with the same password or internet email. Otherwise a good provider”

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(Car Insurance) - Posted 6 years ago

“Everything”

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Posted 6 years ago

“Very good price and easy site to use”

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Posted 6 years ago

“Cheapest insurance I could get. Have not had to make a claim but they were helpful about the trip to France although I was taken aback by the cost of that”

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(Car Insurance) - Posted 6 years ago

“Excellent friendly service great for multicars and website reasonably easy to use. Great value. Impressed!”

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(Car Insurance) - Posted 6 years ago

“DO NOT, I REPEAT- DO NOT GO WITH THEM!!! I was Esure customer for 2 years. On 8th July 2018 my car was parked on a road while i was shopping and a drunk driver crushed/stopped in my car. Thankfully I was not in the car when this happened. It's been 5 and a half months since the accident and Esure hasn't closed the case yet because they haven't received money from the drunk driver's insurance! My insurance has to be renewed on 26.11.18- 4 days from today and i have signed up with a new insurance company. The new insurance company will charge me ridiculous amount on top of the original quote they gave me because according to the main insurance database i am at fault! I contacted Esure numerous times asking them to close the case because this is affecting me and i have to pay a lot more than what i am supposed to but they said they cant speed up the process and they will close the claim once they receive their money for the claim. I offered Esure to pay the extra cost to the new insurer but they refused! LET ME MENTION ONE MORE TIME THAT I HAD ABSOLUTELY NO FAULT FOR THE ACCIDENT AND I HAVE BEEN THEIR LOYAL CUSTOMER FOR 2 FULL YEARS! I will be taking this further- ombudsman and then court. I will not pay for someone else's mistakes and laziness! I have experienced a few nervous breakdowns while talking to them on the phone and i will make sure this is paid for! I will not sacrifice my health anymore for something i have 0 fault for and for organization which clearly don't care about their customers and most of their employees are too lazy to do their job properly. They love telling their customers they wouldn't be able to help! CUSTOMER SERVICE IS SOMETHING THEY KNOW NOTHING ABOUT! Horrible and dishonest! I am speechless!”

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Posted 6 years ago

“Forgot one of my Direct debit payments was due and Paul at the Manchester office was more than helpful. Still insured and great service throughout. If next years price is good will still be with them next year!”

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(Car Insurance) - Posted 6 years ago

“Very clear communication and easy online access to all documents.”

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(Car Insurance) - Posted 6 years ago

“.......”

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(Car Insurance) - Posted 6 years ago

“Great Customer service”

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(Car Insurance) - Posted 6 years ago

“Competitive prices, easy to deal, any queries I had were dealt with quickly, cannot fault them.”

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(Car Insurance) - Posted 6 years ago

“So easy. Everything needed for cover at a great price.”

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(Car Insurance) - Posted 6 years ago

“I have used e sure many times and never had any problems with them”

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(Car Insurance) - Posted 6 years ago

“Esure are always the cheapest prices and every year my policy goes down instead of up like most. Even had a accident and i had no problems getting pay out. I highly recommend.”

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Posted 6 years ago

“I havent had any problem with esure iwill always use them for my car”

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(Car Insurance) - Posted 7 years ago

“Good service.”

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(Car Insurance) - Posted 7 years ago

“Very efficient”

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(Car Insurance) - Posted 7 years ago

“They Do a good job”

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(Car Insurance) - Posted 7 years ago

Esure is rated 3.4 based on 1,917 reviews