“After an accident Esure accepted liability on my behalf and were rude when speaking to them about my case. Never received such bad customer service from a company I paid a premium for! Can’t press enough to anyone who’s got insurance with this company that Esure are not on your side and will do what it takes to make you lose your case if you ever dare to claim. Fraudulent and deceitful to the letter!”
“I made a claim after a car accident and they still have not sent me a courtesy car or taken my car to be fixed. This happened just over 2 weeks ago. Every time I ring they fob me off with some story. I will now be looking at sorting it myself and paying for it as I need a car!! As soon as my insurance runs out I will definitely not be using this company again. AVOID COMPANY!!!!”
“desoite being insured wuth Esure when we needed to claim due to a water leak the guy was rude, unhelpfull, placed barriers in the way of the claim with all sorts of complications and made us feel like we were trying to submit a false claim.We Paid for the work ourselves having been made to feel like criminals, we will not be renewing our policy in November, i would not recomend this company to anyone.Happybto crank up the premiums which this year are double what others are quoting- with no claims ever made. Very poor AVOID !”
“Customer service waiting times are an absolute joke!
I'm writing this whilst on hold.... 1 hour and 30 minutes so far. Rang previously for 2 hours 20 minutes and gave up in the end as no one ever answered. I'm sure its a ploy so they make money off the calls which they charge 7p a minute for!. Disgusting I've had to take time out of work just to make a phone call which is now ending up taking all morning.”
“Aweful experience! I have recently moved to a new house and was told it would cost me extra £123 to change the address! My annual premium was £301, absolutely disgusting! Especially that the new house is in a quieter, safer area. Do not recommend”
“I am a relatively new customer to Ensure/Sheila’s Wheels and have so far been disappointed with my experience. I made my initial payment of (which is 2 months upfront) but within a few days another £57 was taken (which is what I should be paying monthly going forward from 1st November). When the error was made I was offered no apology and told that I could not have the additional incorrect payment refunded, that it would either be used as credit on my account for the next payment or that I could have £15 compensation. I asked if I could just have my money back, as they had taken it without my permission on an incorrect billing date but I was denied having my money refunded! CHEAPEST ISN'T ALWAYS BEST!!”
“Surprised. Never expected to write a review about an Insurance company as always felt that they are all the same. But have to say that I am greatly impressed by Esure whole online experience and it turned out that I changed address twice in first six months and also changed my vehicle. The whole process was simple and customer service excellent. I was very surprised there were no penalties or admin charges. Now awaiting to see what the renewal cost when it comes round. Very impressed”
“Very unprofessional staff, which can offer only delays and no help.
Sent the NCB few times and they canceled the policy without even informing us!
Avoid with all costs!!!”
“i agreed policy via Quidco at the start of the year & i am STILL waiting for the cashback offer to be paid..................VERY poor, quidco said claim is with Esure but nobody at Esure bothering to respond.
i always find with insurance companies when you pay their premium in full upfront, they never provide a good service...”
“went online 10 minuets car insured
2minuets later e mail received to let me know details for no claims had been verified on line sorted
saved fair bit of money too”
“Please beware of this insurance company! You will be hugely disappointed by their claims process for the most ridiculous and minor technicality. I recently made a claim for accidentally losing my wedding ring whilst on holiday. My wedding ring was valued slightly over the policy’s single article limit (only £20) and I thought there was cover in place to at least that single article limit. As a result, Esure has rejected my claim and I am now at a loss as they will not pay on anything as I was penalised for not itemising this ring. It’s a very expensive mistake as Esure showed no sensitivity or compassion at all for my unfortunate circumstance. It’s very upsetting and stressful losing something of great sentimental value and this was made worse by Esure’s rigid claims process. Hard lessons:- Don’t go for the cheapest insurance, always check your cover thoroughly and stay well clear of this insurance company!”
