“Got myself in a real pickle, keeping old car for short period buying new car needing insurance but could not get my head round NCD i was not sure what i was doing. Called esure customer service talked to Mathew who understood my rambalings and needs and sorted it in minutes and at an agreeable price. Panic over, sorted. Thank you Mathew @ Esure.”
“Disgusted ! That I had to pay a £16 admin fee , just to change address when I moved . Seriously.. how hard is it to change an address on a computer!!!”
“Took out a policy, and sent all NCN documents and even reduced it to 1 years NoClaimsBonus yet it was not accepted and I was left with no other option but to cancel the policy, or have it cancelled at any time and then could have been driving uninsured.”
“Disgraceful refund and the fact that they add insult to injury by charging to cancel a policy. They may look the best value but the devil is in the detail, I'd rather use an honest company. Steer clear. Theives.”
“Esure is honestly the worst company ive ever had the dis- pleasure of dealing with. Call centre staff, total attitude from start to finish ! (Glasgow).. will never be a customer. Esure does not make glasgow .. 😞”
“You are allowed by law your own choice of repairer in the case of bodywork repair. esure, however, penalize you if you choose differently from their choice, even when the body repairer is the recommended choice of the maker of the car. They are trying to force you into accepting their choice of repairer. This is against the spirit of the law and in my view is unethical.”
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Adam Fairnight
Adam Fairnight
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My honest opinion of this company is…
My honest opinion of this company is that it just couldn't be any worse even if they tried I don't know where they get their customer services representatives from but they have the worst skills I've ever come across they do absolutely nothing to help you I had a car claim with these people and you look making over 200 phone calls myself they made one they sent one email They undervalued my car”
