“Tried to make a claim and was given the wrong information to start off with.when I spoke to them again they were very still unhelpful and said it was going to cost me my no claims even though it was not my fault.”
“Got myself in a real pickle, keeping old car for short period buying new car needing insurance but could not get my head round NCD i was not sure what i was doing. Called esure customer service talked to Mathew who understood my rambalings and needs and sorted it in minutes and at an agreeable price. Panic over, sorted. Thank you Mathew @ Esure.”
“Disgusted ! That I had to pay a £16 admin fee , just to change address when I moved . Seriously.. how hard is it to change an address on a computer!!!”
“Took out a policy, and sent all NCN documents and even reduced it to 1 years NoClaimsBonus yet it was not accepted and I was left with no other option but to cancel the policy, or have it cancelled at any time and then could have been driving uninsured.”
“Disgraceful refund and the fact that they add insult to injury by charging to cancel a policy. They may look the best value but the devil is in the detail, I'd rather use an honest company. Steer clear. Theives.”
“Esure is honestly the worst company ive ever had the dis- pleasure of dealing with. Call centre staff, total attitude from start to finish ! (Glasgow).. will never be a customer. Esure does not make glasgow .. 😞”
