“My wife recently had an accident, unfortunately there incompetent and careless colleges without taking care of the fact and evidences called the accident to be my wife's fault. The great people who "works" to protect us didn't even bothered to watch the video she recorded to prove she is the victim. She is done here part of the deal and pay the fee they wanted and expected they will do theirs, the protection she payed for. By failing to protect there customer BUT TAKE THE MONEY form them remind me an other organisation ho also taking money for false protection (or else). As being the first and last year of our contract I can only hoping the company's like these will go down for good.”
“They are lucky to have 1 star.
I requested a locksmith to come out as per my cover and after 2 weeks he finally came back to finish the job yesterday. The job isn’t completed the windows windscreen wipers boot and certain lights in my car no longer work so I have to book it in to a BMW dealership, but can’t get in until Wednesday and this company has told me that they won’t give me a curtesy car so that 5 days Atleast with no vehicle and a 2 year old son I have to pick up and take away. No consideration at all for anyone when I mentioned this all I got told was “there’s nothing we can do” but I could apparently claim on my insurance. Funny that isn’t it. When my insurance is up for renewal I will be leaving after 6 years (this being the only time I’ve had to bother them in that time)”
“My luggage got delayed (not the first time) and I feel Esure putting forward pretty unreasonable requests. I had to list all that was in the bag that was delayed, inc value, when I bought it, where, what proof of purchase I have, etc. I am not claiming for lost contents, only expenses for basic items!! Also they asked for the airport baggage department to confirm 'in writing' the number of hours between they lost the bad and when I got it back... The whole thing has taken hours to compile and a 40 mins call. Def not worth the £200!”
“gentleman this company keeps sending me spam emails each week asking me about my address after that asking about my home and keep inventing all king of double check! so my dear friend avoid this company !”
“They're cheap but you don't get any no claims protection unless you have 4 years or more. I was with swift before I switched to esure and I saved £100 a month! I only had 3 years no claims so have had to get through this year with no claims protection..... over all I'm happy with esure and will renew my policy with them.”
“It's probably my fault for not checking my renewal premium, but I'm paying far, far too much for my Car Insurance.
I changed cars to a smaller model...and my premiums went up!!!! - Plus and Admin Fee!!!
I was unsure about a piece of detail when I called so was told to phone back the next day if I needed to amend...It turns out I did need to make that call - and they tried to charge me another admin fee....Zero Customer understanding or empathy during call 2 and why did the girl from call 1 not tell me of the potential additional admin fee??? - she could simply had said call back when you know. I was of course calling ahead of transferring to a new car and had the time to call back later....so a decision didn't need to be made during call 1
Very, Very poor. I will be going elsewhere next year even if Esure offer to insure me for free”
