“You are allowed by law your own choice of repairer in the case of bodywork repair. esure, however, penalize you if you choose differently from their choice, even when the body repairer is the recommended choice of the maker of the car. They are trying to force you into accepting their choice of repairer. This is against the spirit of the law and in my view is unethical.”
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You reviewed esure
Adam Fairnight
Adam Fairnight
2 reviews
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My honest opinion of this company is…
My honest opinion of this company is that it just couldn't be any worse even if they tried I don't know where they get their customer services representatives from but they have the worst skills I've ever come across they do absolutely nothing to help you I had a car claim with these people and you look making over 200 phone calls myself they made one they sent one email They undervalued my car”
“I unfortunately had to make a claim on my esure motor policy. i would just like to say it was dealt with extreme efficiency and with the utmost courtesy by the esure team. Thank you.”
“For customer service lady Hayley, I give 5 stars. I changed my car and therefore my insurance, she matched my compare the market quote, explained everything, called me back when my phone died so I didn't have to go through everything again, lovely, lovely lady 😊”
“Change due date.
I tried to change my direct debt date from 28th to 1st of each month. For Esure this seems to be a challenge while collecting two payments in 24 hours.
Moreover, I give the company at least three weeks notice. It’s fair to say I won’t be taking out another policy with Esure”
“All insurance companies are fantastic when you don’t need them for anything but a quote. It’s when you claim they differ. Fortunately I haven’t needed to for 13 years”
“My car was vandalised even stated by police, yet esure refused this and would only pay for one side of car to be fixed that was done by a vehicle not a person! Yet police stated all damage was done by a person, esure exact words was that's or decision and there is nothing more to say! Absolute disgrace and I feel they robbed me”
“After months of phone calls and leaving reviews about my treatment at Esure they have now sent me a letter cancelling my insurance, it’s ok for there pit bulls to argue but when you start with them they spit the dummy out and cancel your insurance, now I’m out of pocket by £3000 + my car still needs to be fixed I’m £300 down on my exes new insurance of £400 to fix the car wing mirrors and amp the garage blew with a power surge £1300 loss of no claims even tho they had the dash cam footage and all the info the same day as the accident, the worst company I have ever had as a insurance company, don’t think that paying less for insurance helps you, yes get a good deal but make sure that they check everything is working in your car before you leave at a garage to be fixed by your insurance,”
“was with shelias wheels didnt realise its esure in disguise!! when you claim it goes through esure not shelias wheels. over 16 hours in 4 days and over 200 phone calls made and recieved regarding a claim. im not at fault. esure do nothing but said and i quote "had i paid the £30 optional extra for legal cover they would have done it all and i would recieve 199% of my personal injury claim and wold just pay my excess which is £100". these people have no customer service they treat you like dirt get you to do everything. the courtesy car is a ford ka that you cant ve if the car is written off only if its being repaired i had to rent a car and have it delivered from 50 miles away to ensure it was the same car as i had had so i can try to claim against insurance. i wouldnt trust esure to insure a bowl of snot!!”
“I took out cover with Esure because, they offered the services I required at the cheapest price.
So far I haven't had to use them so I really don't know if they are as good as they say they are.
On the up side, I haven't heard anyone say anything thing bad about the company either.
So pay their over inflated prices and keep your fingers crossed they will deliver if and when you need them.
Good Luck.”
