“It's probably my fault for not checking my renewal premium, but I'm paying far, far too much for my Car Insurance.
I changed cars to a smaller model...and my premiums went up!!!! - Plus and Admin Fee!!!
I was unsure about a piece of detail when I called so was told to phone back the next day if I needed to amend...It turns out I did need to make that call - and they tried to charge me another admin fee....Zero Customer understanding or empathy during call 2 and why did the girl from call 1 not tell me of the potential additional admin fee??? - she could simply had said call back when you know. I was of course calling ahead of transferring to a new car and had the time to call back later....so a decision didn't need to be made during call 1
Very, Very poor. I will be going elsewhere next year even if Esure offer to insure me for free”
“Great price matching,excellent service and communication. Big discounts for insuring more than one vehicle. We have four insured with Esure... Very happy!”
“12 weeks after burglary and nothing replaced. Having to deal with multiple suppliers - one per theft area (jewellery, buildings repair, glazier, furnishings, IT lead), via an appointed Claims Assessor; 3 separate handlers and no communication.”
“I haven't had many dealings with Esure, but when I have they have been very helpful. They also take the direct debit from my account on the date that was agree.”
“We decided to move out of our previous insurer when we realised that we could get a MUCH better deal with eSure and the same cover. The swap over was painless and we as they were recommended by a family member, it just made sense.
No regrets.”
