Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,917 Reviews

61 %

of reviewers recommend Esure

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3.4

Based on 1,917 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its my 5th day without any hot water or heating due to this company...awful communication!!!!!!never pick up your calls!!!! My insurance company had used this company to sort out my boiler... Boiler went off.showing the code E10...taking my heating off..resulting in no hot water or heating.. have 2 young children at home. Rang insurance company Esure to someone to come out...they said they cant come out till the next day... Man came out on Tuesday morning..was here for 20 min said it needs a sensor...said it needs to b ordered.. not got bk to me...i ended up ringing insurance company who tried to get im touch with this company with no avail.. all my insurance company could say was thy have provionall booked u in fr 6pm but not confirmed..waited till 7pm noone rang or came..rang insurance company again hu tried to cntact company again no response again. Waited next day wednesday..phone call frm engineer saying will b here btween 12 and 2... he came out but as he put in the sensor..he popped the vessel in the boiler..so he said need a new one..he rang his office and was told they have the part..he told me as the part is from preston..he cant fit it today..will have to b tmro..but will let me know wat time... No contact again..rang insurance company again...thy tried to cntact company again..couldnt get through..then came bk to me thy havent had anything frm them but smeone will b out with u tmro around 11 but NOT CONFIRMED AGAIN!!! Waited next day 5th day not been told fr definate if anyone is coming... rang insurance company again and stressesd hw this is not acceptable..thy tried to contact them again...but noone answered... Said thy wud keep on trying and ring me bk.. Then Hooray!!! SOMEONE FRM KM SERVICES RANG BACK SAYING THE MAN WHO WAS SUPPOSED TO COME OUT HAS RANG IN SICK AND THY HAVE JUST REALISED! SO NOONE CAN COME OUT AND THEY DONT NO WHAT PART WAS NEEDED!!! I HAD A WEEKS HOLIDAY WHICH WENT DOWN THE DRAIN BECAUSE OF THEM... BOILER STILL NOT SORTED YET...INSURANCE COMPANY HAVE ESCALATED THIS NOW AND ARE TRYING TO SORT IT OUT TODAY WITH A DIFFERENT SUPPLIER NOW.... Esure wre supposed to ring me back within 2 hours and didnt..so i rang back to b told the same thing tht the man is off sick and will b out the next day..tht if hes in...ESURE YOU CALL THIS SORTING THIS OUT..SO NOT HAPPY AT ALL WITH ESURE..SO STILL WAITING AND TOMMORO WIL B MY 6TH DAY WITH NO HOT WATER AND HEATING! WILL NOT BE INSURING WITH ESURE NEXT YEAR AFTER GETTING MESSED AROUND LIKE THIS!! DO NOT USE THIS COMPANY!!!!!!!”

Helpful Report

Posted 7 years ago

“I did not use them to long as I got a mobility car so did not need to keep them on. Though the time I was with them and the canceling was very easy and they where as helpful as they could be , so I have nothing but praise to say about this company”

Helpful Report

(Car Insurance) - Posted 7 years ago

“havnt made a claim with them but used them when broke down to help me with recovery company as didnt know who was with ...found them very very helpful in helping me sort things out”

Helpful Report

(Car Insurance) - Posted 7 years ago

“i havent had a problem with the company”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Excellent Service”

Helpful Report

(Car Insurance) - Posted 7 years ago

“i cannot understand why ny cover is so expensive when i compare my premium with those of some of my friends”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Shame you have to wait a life time to speak to someone who doesn’t want to know. Don’t forget it’s 5p a minute so the last to times I’ve rung has been 36 minutes and 31 minutes. To cancel a policy within a month cost me £123 plus another letter sent out asking for another £50. All in all an absolute nightmare of £170. Easy to buy but a nightmare to deal with. No common sense and a computer says no environment.”

Helpful Report

Posted 7 years ago

“Very good insurance company”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Worst insurance company ever felt with. Do not give this company your credit or visa card details. Took unauthorized payments from bank account twice. Had to get refund from bank and had to change bank account to stop them taking more money. Rude patronising customer service don't respond to letters. Have got the financial ombudsman now involved. Xxxx avoid this company xxxxx”

Helpful Report

Posted 7 years ago

“Ok up to now . Haven’t had to make a claim with esure to date. Very helpful with enquires over the phone”

Helpful Report

(Car Insurance) - Posted 7 years ago

“A very good quality provider.”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Disgraceful, I've been an incredibly loyal customer for around 8 years, across several cars, always paying by direct debit on a rolling yearly basis! (I don't have to worry then, surely...or so I thought? Received a fine today by the DVLA for an insured car. Logged onto my online Esure account to be flagged , im no longer recognised by them??? They couldn't update my password on my account apparently? When does a password matter, they had fun taking my money for 8 yrs! At least tell me Esure what was happening! Inept employees obviously. Now I have a lovely unexpected fine I have to pay. Thanks. Will never use you again!”

Helpful Report

Posted 7 years ago

“Esure contacted me about renewal a slight reduction on the previous year I got in touch for a quote on some changes of circumstances which would result in my car being safer. Resulting in a even better reduction I then got in touch before my renewal date to make some changes as they’d then happened. They quoted me more than the original renewal quote! So i decided to leave as they’d been dishonest and the call operator was frankly rude. They didn’t value me as a customer enough to even offer to offer the original renewal quote! To top it all off they took the payment from my account 2 days after the renewal date! Without even sending me a email to confirm my cancelled contract! Avoid this company liars and now thieves.”

Helpful Report

Posted 7 years ago

“After an accident Esure accepted liability on my behalf and were rude when speaking to them about my case. Never received such bad customer service from a company I paid a premium for! Can’t press enough to anyone who’s got insurance with this company that Esure are not on your side and will do what it takes to make you lose your case if you ever dare to claim. Fraudulent and deceitful to the letter!”

Helpful Report

Posted 7 years ago

“Faultless”

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(Car Insurance) - Posted 7 years ago

“Very cheap and easy to work with”

Helpful Report

(Car Insurance) - Posted 7 years ago

“I made a claim after a car accident and they still have not sent me a courtesy car or taken my car to be fixed. This happened just over 2 weeks ago. Every time I ring they fob me off with some story. I will now be looking at sorting it myself and paying for it as I need a car!! As soon as my insurance runs out I will definitely not be using this company again. AVOID COMPANY!!!!”

Helpful Report

Posted 7 years ago

“desoite being insured wuth Esure when we needed to claim due to a water leak the guy was rude, unhelpfull, placed barriers in the way of the claim with all sorts of complications and made us feel like we were trying to submit a false claim.We Paid for the work ourselves having been made to feel like criminals, we will not be renewing our policy in November, i would not recomend this company to anyone.Happybto crank up the premiums which this year are double what others are quoting- with no claims ever made. Very poor AVOID !”

Helpful Report

Posted 7 years ago

“Excellent customer service highly recommended”

Helpful Report

(Car Insurance) - Posted 7 years ago

“Customer service waiting times are an absolute joke! I'm writing this whilst on hold.... 1 hour and 30 minutes so far. Rang previously for 2 hours 20 minutes and gave up in the end as no one ever answered. I'm sure its a ploy so they make money off the calls which they charge 7p a minute for!. Disgusting I've had to take time out of work just to make a phone call which is now ending up taking all morning.”

Helpful Report

Posted 7 years ago

Esure is rated 3.4 based on 1,917 reviews