“Very happy with the service. My partner was in an accident that wasn't her fault and it was dealt with quickly and efficiently by the friendly staff over the phone.”
“Insurance is ok, but disagree strongly that when I sold my car even though the policy only had 3 months left I was charged for cancellation .It is just greed and money grabbing.what costs are involved in entering cancelled on a computer, unfortunately it is becoming the norm rather than the exception.”
“The worst insurance! They underwrite Sheila’s wheels which I didn’t realise so I had really bad service when claiming on my car insurance early 2018 and then to my misfortune I realised our home insurance was also with Esure so of course straight forward accidental damage of an item became an absolute battle with them. Please be warned don’t use Esure for anything, pay a little bit more each month for a reputable company to trust your insurance to. The small print on Esures policy documents means you will not receive the compensation that you thought you would. Thoroughly misleading, poor show Esure.”
“I initially used 'Go Skippy' provided by 'Go Compare' a few years ago - but last year I got a quote from Esure which was £100.
It gave me just the same coverage as before and is perfect for me. So it pays to Keep Comparing ;)”
“I am insured with Esure and had a minor accident (bumper damage). From the date I reported the accident I was plagued with calls from scam companies who offered me 'compensation' for the accident. The companies calling knew I was with Esure, knew I had an accident and knew my phone number. Esure denied all responsibility as they said the calls hadn't come from them. The calls have carried on for six months, several hundred in total, at work, on holiday etc. This can only have come from Esure which means they have either sold my information or have a leak in their security. They have been completely unresponsive and not replied to emails abut this.
I'd advise anyone not to use Esure unless they want their details sold on or leaked to aggressive marketing companies with fraudulent compensation scams..”
“They don't care about your reputation.
Everytime you call it counts as a claim. I have raised no claim, only asked for advice. No filed claim ever existing.
No I am being bullied over the phone being told I am at fault for having raised no claims. And they cancel my contract due to excessive amount.
It makes no sense.”
“Everyone avoids from getting you the right answers.
The replies by email make no sense, customer service is useless and the company itself is a joke.”
“Awful management and policies.
Impossible to get accurate data. The claims I have not made are fraudulent and I have been forced to cancel because of a clean history with the company.
Terrible way of dealing with customers.”
“I was with my boss, with a customer on the phone and one claim over a five year period is deemed an excessive amount.
Never received a claim's form from them.”
“Cancelled my insurance due to excessive amount of claims.
Have been with them 10 years, only 1 claim two years ago.
Poor customer service. No manager willing to provide any support.”
“Just good on paper, when they need to take money from you. When it comes to paying out, they are a nightmare to deal with. Our house got burgled on 21/11/18- the burglars have damaged both of our front doors beyond repair. It is now 13.12.18 and Esure still have not provided any settlement to replace our doors leaving us at a high risk of being burgled again.”
