Esure Reviews

Name: Esure
Rating: 3.41

3.4 Rating 1,914 Reviews

61 %

of reviewers recommend Esure

Company Reviews

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Metrics

3.4

Based on 1,914 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Esure 1 star review on 25th December 2024

Anonymous

Esure 1 star review on 16th September 2024

Paula

John Aitchison

Esure 1 star review on 26th January 2024

Vytas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy to use esure for the past year”

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(Car Insurance) - Posted 6 years ago

“Never again”

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(Car Insurance) - Posted 6 years ago

“The worst insurance! They underwrite Sheila’s wheels which I didn’t realise so I had really bad service when claiming on my car insurance early 2018 and then to my misfortune I realised our home insurance was also with Esure so of course straight forward accidental damage of an item became an absolute battle with them. Please be warned don’t use Esure for anything, pay a little bit more each month for a reputable company to trust your insurance to. The small print on Esures policy documents means you will not receive the compensation that you thought you would. Thoroughly misleading, poor show Esure.”

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Posted 6 years ago

“I initially used 'Go Skippy' provided by 'Go Compare' a few years ago - but last year I got a quote from Esure which was £100. It gave me just the same coverage as before and is perfect for me. So it pays to Keep Comparing ;)”

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(Car Insurance) - Posted 6 years ago

“I am insured with Esure and had a minor accident (bumper damage). From the date I reported the accident I was plagued with calls from scam companies who offered me 'compensation' for the accident. The companies calling knew I was with Esure, knew I had an accident and knew my phone number. Esure denied all responsibility as they said the calls hadn't come from them. The calls have carried on for six months, several hundred in total, at work, on holiday etc. This can only have come from Esure which means they have either sold my information or have a leak in their security. They have been completely unresponsive and not replied to emails abut this. I'd advise anyone not to use Esure unless they want their details sold on or leaked to aggressive marketing companies with fraudulent compensation scams..”

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Posted 6 years ago

“Good customer relations,That understand what kind of policy you need and tailor it around to what you can afford.”

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Posted 6 years ago

“They don't care about your reputation. Everytime you call it counts as a claim. I have raised no claim, only asked for advice. No filed claim ever existing. No I am being bullied over the phone being told I am at fault for having raised no claims. And they cancel my contract due to excessive amount. It makes no sense.”

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Posted 6 years ago

“Everyone avoids from getting you the right answers. The replies by email make no sense, customer service is useless and the company itself is a joke.”

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Posted 6 years ago

“Awful management and policies. Impossible to get accurate data. The claims I have not made are fraudulent and I have been forced to cancel because of a clean history with the company. Terrible way of dealing with customers.”

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Posted 6 years ago

“I was with my boss, with a customer on the phone and one claim over a five year period is deemed an excessive amount. Never received a claim's form from them.”

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Posted 6 years ago

“Cancelled my insurance due to excessive amount of claims. Have been with them 10 years, only 1 claim two years ago. Poor customer service. No manager willing to provide any support.”

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Posted 6 years ago

“Just good on paper, when they need to take money from you. When it comes to paying out, they are a nightmare to deal with. Our house got burgled on 21/11/18- the burglars have damaged both of our front doors beyond repair. It is now 13.12.18 and Esure still have not provided any settlement to replace our doors leaving us at a high risk of being burgled again.”

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Posted 6 years ago

“Ive ad accident which wasnt my fault and they dealt with it well and said it woudnt affect my policy”

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(Car Insurance) - Posted 6 years ago

“Good on line service and value for money.”

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(Home Insurance) - Posted 6 years ago

“It was clear and easy to set things up”

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(Car Insurance) - Posted 6 years ago

“I have been with Esure from past 6 years. I called them recently to add a car as temporary cover for a week, which I have done in the past. Before like expected and a loyal customer they provided me with a cheaper quote then independent website but this time it was almost double. The reason was additional charges which nobody has mentioned before. Spoke to their Team manner and instead to resolve the matter he made it worse by saying either get it or leave it. The next day I called them to see the difference if I permantly change my car in the policy, which came to a ridiculous price difference. I asked the lady why this much, she said it's to do with the power of the new car. I told her my previous car had double power as the new 1 and was much cheaper then she suddenly changed and said I didn't said power. Instead of going ahead with the policy She start saying sorry sir I have to end this call. It's is shocking and ridiculous to see people reading text from a computer screen where they neither can help a customer or answer any query. They don't care from how long is the customer with the firm and neither respect the value of customer service. Good to know this before renewing my policy because I don't think I'll continue with such pathetic people where they don't show any respect to their valuable customers. SHAME”

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Posted 6 years ago

“The online platform was very good and their customer service people were most helpful. I would use again for sure.”

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(Car Insurance) - Posted 6 years ago

“I was with my previous provider for years and changed because esure was cheaper . I was going to make a small claim very early on into the policy because of wind damage but they made it very awkward so I left I will move on soon”

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(Home Insurance) - Posted 6 years ago

“Always very helpful and helped save me quite a bit between my vehicles . Competitive pricing and friendly staff that know what they are talking about .”

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(Car Insurance) - Posted 6 years ago

“Cannot get another policy to print with the same password or internet email. Otherwise a good provider”

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(Car Insurance) - Posted 6 years ago

Esure is rated 3.4 based on 1,914 reviews