“I cannot fault the service I received from esure when another esure-insured driver skidded into my car. Before I had even had a chance to report the accident, esure contacted me and within half an hour their nominated garage were in touch to arrange the repair. The claims staff were extremely efficient, professional and sympathetic and really helped the whole process run smoothly. Apart from organising for the repair company to collect my car and deliver a courtesy car, I have not had to do anything. The repair was done quickly and apparently to a good standard.”
Hello Dean,
Thanks for leaving such a positive review, it's great to know that you are happy with our service!
If you feel there is anything we can do to improve our customer service, please let us know.
Regards,
Samantha.
“This is my first year and time with them and haven't made any claims yet, I don't actually know how they deal with their customers. All of the rating is based on the first purchase.”
“Didyou know when yout take out Esure 24 hour emergency this does not inclue electrics Yes we should read but doesnt cover the most important thing in house??? Had a flood plumber said get eletrician as soon as He phoned esure told me to do same Elecrician cant come for 24 hours till it dries oh and you have to pay me £79 Funny that just phoned a spark who came straight away disconnected problem now let it dry will be back to replace Seems your covered by everything with insurance now except what you claim for Rib off Britain”
“AVOID!! The company is a complete joke, 1 of their customers damaged my van I had to loose a day in work to take it to get repaired, so I wanted to claim loss of earnings so they asked me to provide 3 months of pay slips, I provided over 4 months & they couldn’t accept that as enough proof, they are a complete bunch of cowboys who are useless!!”
“Worst company ever had dealings with.charged premium rate to call customer services passed from one dept to next still without resolving issue. This company's behaviour when things go wrong is disgrace.I implore anyone reading this not to take out products with this company.
I have more faith in Arthur daily's clam
Insurance policy !”
“My car was damaged by a driver covered by esure, in good faith I agreed to Esure to repairing the car, they did not repair it as the electronic tailgate fails to work.
They are now saying that was pre-existing (basically calling me a liar) even though I have diagnostics from an official Audi dealer.
If someone drives into you insured by Esure, PLEASE use your own insurance provider for the repair, otherwise it may cause you considerable distress.”
“Esure are a pleasure to deal with you get through quite quickly on the phone compared to other companies keeping you waiting ages on phone. Quite simply a pleasure to deal with would highly recommend them.”
“I cannot speak highly enough about Esure. I had my car stolen recently and it was a very distressing time. Everyone I spoke to at Esure were sympathetic and took the time to listen to me. They made me feel like a person and not a policy number. Everyone was polite and they gave me clear information on what I needed to do. Thank you esure for making a very bad situation into a much better one. I would highly recommend using this company.”
“Customer service is absolutely discusting, cancelled my policy for absolutely no reason at all, do not speak to nafeesa because she is the most unhelpful person and just sticks to the guide lines of let f***k everybody over, AVOID AVOID AVOID ESURE, dont even consider them !!!!”
“Terrible company if you've had an accident (check their bad reviews on Trustpilot)
I would not recommend Esure in any way. Their processes are shocking. Obviously it's not every day you're involved in a car accident so it would be helpful if the company kept you up to date with what's happening. In the 4 weeks since someone went through a red light and smashed into my car, I have been contacted by Esure once. When I've phoned them for an update, they just tell me they're waiting to hear from the other insurance company. I asked today if they could chase them up and I was told it could take up to 6 months to resolve. Obviously the words proactive and customer service don't mean much to Esure!”
“I was hit in an accident and esure left me in limbo for several months and then finally passed me over to a solicitor who also left me without any update of information on the accident. Very poor in keeping me informed and updated, wouldn't advise using this company very very poor customer care skills.”
